The Gap Committee in collaboration with Durham Housing Advisory Network
Welcome to the Gap Committee website. We understand that these are challenging times. The information on our website is coordinated with the Durham Housing Advisory Network’s daily Service Updates. We are grateful to all the service providers who are continuing to provide services one way or another during the COVID-19 pandemic, and for sharing information about their services with us for you.
If you have updates from your service/agency, or if you are aware of any errors, omissions or discrepancies, please email dhumemckenna@dmhs.ca before 11:00 am each day so they can be added to the service update for the next day.
If you have concerns about anything in particular, or if you want information about something that you don’t see on the website, please let us know.
It has been recommended that pleated masks with ties are more comfortable and allow for variable sizing. If fabric is not available, any clean breathable cotton fabric can be used (i.e. sheets).
We appreciate any support to help us serve our community for as long as possible.
To reach CMHA-Durham please phone at 995-436-8760 or contact felicean@cmhadurham.org
The United Way in Durham is uniquely positioned to work with existing agency and community partners to ensure that your dollars are utilized efficiently and with scale.
As we work through this, we thank you for helping us return to a healthier and more prosperous Durham Region for all.
Durham Outlook for The Needy (DOFN operates St. Vincent’s Kitchen)
DOFN would like to thank everyone for their concerns and caring emails that we have been receiving lately. It is truly appreciated during hard times such as these. Many people have been asking for ways to aid through volunteering, donating food or monetary donations to help DOFN.
Monetary Donations: The best way to help support DOFN during these difficult times is through monetary donations. This can be done online at https://durhamoutlook.com/donate/
In person: Cheques or cash can be safely dropped off in our mailbox. Please email for times when this will be available. The mailbox is located right inside the main entrance door on your right-hand side. The main door faces the King Street side of the building and has a sign that reads Durham Outlook for the Needy above the door. The door handle and mailbox will be sanitized. If you see someone inside using the mailbox, please wait outside for them to exit. One person inside at a time please.
Address is 51 King St E, Oshawa L1H 1B4First Drop off time will be between 12pm-2pm Tuesday April 7th
Volunteering: Currently as a safety precaution we are not requiring the need of any more volunteers during this time, however, when we reopen, we will require all the volunteers we can possibly get. We will notify everyone when the timing is right. Please watch our Facebook page –https://www.facebook.com/durham.outlook/
Food Donations: We are requesting that all food donations be dropped off to Feed the Need. They can be reached at 905-571-3863, please call ahead and do not just show up. We are working with Feed the Need and other organizations in the community pooling our resources together.
Programs: Out of the three programs DOFN offers, our Food Distribution and Pick-Up program is still in operation. We are combining efforts with other organizations in the community to ensure the vulnerable in our community are still being supported in the safest possible way. For the protection of the vulnerable in our community we have had to close the kitchen and store programs. These programs will re-open once the state of emergency has been removed.
Thank you to all of the front line workers risking their lives every day to make our community a better place.
COVID-19 COMMUNITY ASSISTANCE FUND
May 4th, 2020
The Region of Durham is releasing homelessness support funding in response to the growing needs in Durham’s homelessness support system, due to the impact of COVID-19. The COVID-19 Community Assistance Fund is available as a one-time allocation for non-profit organizations in Durham Region that are providing urgent help to vulnerable residents, homeless residents and residents at risk of homelessness impacted by the COVID-19 pandemic.
The purpose of the COVID-19 Community Response Fund is to provide financial assistance to support eligible non-profit agencies to provide supports for homeless residents living in Durham Region during the COVID-19 pandemic. If approved, applicants may receive funding within 5 to 10 business days after submitting their application. To apply for funding, your agency must be: •Incorporated as a not-for-profit organization. •Able to sign a Reaching Home: Canada’s Homelessness Strategy agreement or an Ontario Community Homelessness Prevention Initiative (CHPI) agreement. •Located in the Region of Durham. •Providing supports for homeless residents in Durham Region.
A Message from the Four “Violence Against Women” (VAW) Shelters in Durham Region
April 24th, 2020
During the course of the COVID-19 pandemic, the essential services of the four “Violence Against Women” (VAW) shelters in Durham Region are open to support women with and without children who are experiencing violence and abuse. We manage our bed counts and capacity issues daily and the availability of beds can change frequently. We do not want the fear that a bed might not be available to stop a woman from reaching out to us for the specialized support we can provide.
Our trained and experienced counselors are there to take their calls 24/7, helping them identify their options and resources.
Women can reach us at… •The Denise House 905-728-7311 or 1 – 800 -263 – 3725 • Y’sWISH 905 576 2997 or 1 – 888 – 576 – 2997 • Herizon House 905-426-1064 or 1 – 866 – 437 – 4066 •Bethesda House 905-623-6045 or 1 – 800 – 338 – 3397
Durham Region – Violence Against Women EMERGENCY RESPONSE COVID- 19 Temporary Service Interruptions/Changes
May 4th, 2020
SERVICE
CURRENT STATUS
Violence Against Women (VAW) ASSISTANCE
In response to VAW shelters being at capacity and additional complications resulting from Covid-19 there is funding and supports available to help women access safe hotel/motel rooms.
Victims of gender-based violence or trafficking who are in need of supports or emergency accommodation can call Victim Services at 905-441-9202 or Ontario Works in Whitby at 905-666-6239 during normal business hours.
Bethesda House
24 hour support line remains open with counselors available to provide support, information and safety planning as needed. 1-800-338-3397
Administration line 905-623-6045 Ext 206
The shelter is currently at capacity and unable to bring in new clients at this time,
WE ARE ABLE TO SUPPORT WOMEN DEALING WITH VIOLENCE AND ABUSE IN OTHER WAYS. a) Our 24-hour support line remains open. Trained & supportive counselors are available to help with safety planning and provide information and resources. Women may call back as often as needed. All calls are free, respectful and confidential. Call: 1-800-338-3397
b) Our Community Outreach Counselor and Housing Support Worker are available to provide telephone counselling or help navigating the housing system, filling out housing forms, etc. To arrange for these supports, please call the 1-800 number above.
Our administration line remains open during business hours (905-623- 6045, Ext 206). Please leave a message and we will call you back as soon as possible.
DRIVEN 905-432-7233 info@durhamdriven.com
DRIVEN is open every Monday, excluding statutory holidays, from 8:30am-4:30 pm.
DRIVEN operates under a hub model of service, providing wrap around support to any individual that identifies as female and has been affected by any form of gender-based violence. During COVID-19, we are still available to provide phone support on Mondays.
Our phone number is 905-432-7233. Our email is info@durhamdriven.com. It’s important to note that our phone and email are not monitored Tues-Fri.
DRIVEN provides a number of supports including housing, counselling, safety planning, connection to legal support, connection to financial support, connection to settlement and newcomer support, connection to employment support, and many other supports through our on-site and off-site partners.
Victim Witness Assistance Program (VWAP) 905-743-2790
-Most trials are postponed until June -No in-person meetings at the courthouse -Bail hearings continue on all new arrests -Outreach will continue for all new files and urgent issues as they arise -Telephone or Skype appointments only -If clients have questions about upcoming court cases, call the main VWAP number for more information 905-743-2790
Luke’s Place
Call for a comprehensive telephone consultation 905-728-0978 ext 221
In case of emergency call 911 or the Assaulted Women’s Hotline at 866-925-4419
Enhanced support for women who need urgent or emergency access to the courts made possible through Durham lawyer roster and new Ontario Bar Association partners
In case of emergency call 911 or the Assulted Women’s Hotline at 1-866-863-0511
Victim Services 905-721-4226 or 1-888-579-1520 Ext. 3400
⁕NOTE:On Monday May 18th our office will be closed, we will still be available to be called out by police 24/7 and for those who need to access the hotel funds the after hours number can be called.
Victim Services of Durham Region (VSDR) is supporting individuals and families victimized by gender- based violence and who need immediate housing support during COVID-19.
If you have a client that is a victim/survivor of gender-based violence that needs immediate accommodations during the pandemic, VSDR can support through the hotel/motel program. Food and transportation will also be arranged as needed.
Clients will be supported by VSDR and connected to appropriate community partners which could include, Income Support, Housing Services, and Shelter Outreach Workers.
The Eligibility Criteria for Accessing this Program Includes: •Client (inclusive of client and children) is a victim of gender-based violence with a current threat for their safety in their current place of residence •Client would be appropriate to refer to a shelter if available •Client is a Durham Region resident •Clients do NOT need prior connections with Income Support, DRPS, etc. to access this funding
To Access this Program: Monday-Friday 9am-5 pm (Business Hours) Please call Kira McDonald at 905.441.9202
Monday-Thursday 5pm- 9am and Friday 5pm to Monday at 9am (After Business Hours and on Weekends) Please call Hailey Collins at 905.925.7202
Our counselling services are for women and women-identified survivors of sexual violence who are 16 years of age and older.
Currently we are intaking new clients and offering individual and group counselling on phone or secure video. (Clients can also begin intake but defer if they prefer to wait for in-person counselling sessions.)
Our Intake Worker, is Michaela and she can be reached at 905 444 9672 ext: 25 or (the best way) her e-mail is michaela@drcc.ca. Our current wait time for individual counselling is 3 – 4 months, however once clients begin intake they can join groups (currently we have a meditation, yoga, youth survivors, and survivors circle all via zoom.)
These services are between 9 – 5, Monday –Friday.
Our crisis and support line is for any survivor of sexual violence aged 16 or older. It operates 24/7 and staffed by trained volunteers. The number is 905 668 9200. Our email address is also available at info@drcc.ca for general information or information about public education.
Durham Regional Police Services (DRPS)
-Continue to access police services as normal -Emergency Call 911 -Front doors of all police stations will be locked. -Individuals are granted entry after a short screening for purpose of visit
Effective immediately the Clinic is suspending operations until further notice Visit www.careachc.ca for updates and other resources for support
The Denise House (Shelter for Women)
24-hour support/help line remains open: 1-800-263-3725
Remains open for existing clients but is at capacity and won’t be offering space to new clients until further notice. However our staff are available to answer our crisis help line and can provide crisis counselling, support and safety planning.
Outreach workers continue to provide counselling by phone. Please call 905-728-7311 or 1-800-263-3725.
Catholic Family Services Durham
Existing clients can access support by phone: 905-725-3513 1-877-282-8932 For continued updates and information go to http://www.cfsdurham.com
-All group programs and in-person sessions are suspended -New Client intake is currently suspended
Durham Children’s Aid Society Referrals can be made as always, 24/7 Contact 905-433-1551
-CAS office is open to provide essential services -All in person meetings and events are cancelled (including family visits) -Building is closed and accessible by appointment only -Staff are available by phone or email 905-433-1551 -Call for updates or to reach a staff member (or email)·
Herizon House Admin: 905-426-1064 or Crisis Line: 1-866-437-4066
Remains open for existing clients but is at capacity and won’t be offering space to new clients until further notice. Outreach workers are providing counselling by phone. Please call 905-426-1064 or 1-866-437-4066.
24 HOUR MENTAL HEALTH AND ADDICTIONS PHONE SUPPORT
Distress Center Durham 1-800-452-0688 or 905-430-2522 Durham Mental Health Services 1-800-742-1890 Kids Help Phone 1-800-668-6868 Pinewood’s 24/7 crisis line for substance use: 905-721-4747 ext. 31208 or toll free 1-888-881-8878
PRIDEline
PRIDE line 1 (855) 87-PRIDE (77433) •Mental Health/Distress Support for LGBTQ community •Open 6 pm to 10 pm
Durham Mental Health Services
April 23rd, 2020
Effective today, DMHS Announces Virtual Client Support through our Crisis Services and Peer Support Programs
As an essential health service, DMHS has responded to the pandemic by adapting to keep our staff and our clients safe, while continuing to serve the community.
Today we are pleased to announce that we have now enhanced our service options by offering virtual client support through our Crisis Services and Peer Support programs.
Durham Mental Health Services Programs
Crisis Services
C.A.L.L. (Crisis Access Linkage Line) at 905-666-0483 or toll-free 1-800-742-1890
Updated May 7th
To Request a Virtual Visit from Crisis Services DMHS’ Crisis Services now offers Virtual Visits using videoconferencing technology. It’s a way for us to continue providing effective, accessible and immediate mental health support to Durham Region.
To access this service, please call our C.A.L.L. (Crisis Access Linkage Line) at 905-666-0483 or toll-free1-800-742-1890
Crisis staff will set up the videoconference with you when you call. This service is now offered daily – seven days a week – from 7:00am to 11:00pm.
Peer Support
peer@dmhs.ca or 905-666-0483
Updated May 7th
Virtual Groups Offered by Peer Support DMHS’ Peer Support program offers a wide variety of free psychoeducational and wellness-based group programming. We have now moved these groups online, and joining is easy.
To register or for more information, please email peer@dmhs.ca or call 905-666-0483.
Mindfulness Practice Group Mondays 2:30-3:30 and Thursdays 2:30-3:30. 4 week introduction program For those who experience symptoms of stress, anxiety, depression, intrusive thoughts and/or chronic pain. Mindfulness assists in cultivating self-awareness and intentional action.
Managing Emotions Wednesdays and Fridays 11:30-12:30 or 1-2. Starting May 6th 6 Week Group for those looking to manage emotions and learn calming techniques, effective communication strategies, and learn to maintain boundaries.
Wellness Social Group Mondays 11:30-12:30 and Wednesdays 2:30-3:30 Participants will have the opportunity to explore several topics of wellness and recovery tools, and look at ways to cope during physical distancing through information sharing and discussion
For more information or to register, contact: peer@dmhs.ca or 905-666-0483
Family Support
dgould@dmhs.ca or 905-666-0483
Updated May 7th
The Family Support Program offers individual support, family peer support group and family empowerment workshop Community and self referrals are welcome Family Support Group Tuesdays 6:30-8:30 Family Empowerment Group Wednesdays 6:30-8:30
For more information or to register, contact: dgould@dmhs.ca or 905-666-0483
Wellness Recovery Action Plan (WRAP)
wrap@dmhs.ca or 905-666-0483
Updated May 7th
8Week Group on Tuesdays and Thursdays Starting May 26th 11:30 -12:30
For more information or to register, contact: wrap@dmhs.ca or 905-666-0483
Lakeridge Health, Mental Health and Pinewood Centre
May 13th
•Outpatient mental health services, Pinewood Centre and Child Youth and Family Program services are provided virtually, through telephone and Microsoft Teams. •New clients are being admitted into all outpatient services. •Reminder of our new centralized access line for community mental health and Pinewood Centre: 905-721-4747. •Rapid Access Addiction Medicine (RAAM) is re-opening for in-person new client assessments on May 7 2020 at the 300 Centre Street location. Appointments only. Please call 905-721-4747 ext 37226 to leave a message and calls to returned same day. Follow up remains virtual.
The new Lakeridge Health COVID-19 Mental Health & Addictions (MH&A) Clinic is a phone-based support and counselling service. It is designed to help callers recognize and respond to the effects of COVID-19 on their mental health and substance use concerns. The Virtual COVID-19 MH&A Clinic will also help callers with health alternatives, such as coping strategies, mindfulness exercises and anxiety management skills related to substance use, gaming/gambling and mental health issues that are often associated with stress and isolation.
To access the Clinic, individuals may call 905-440-7534, Toll-Free 1-833-392 7363, internally, extension 37534. The Clinic is staffed Monday to Friday 9:00 a.m. to 4:00 p.m.
MENTAL HEALTH SUPPORT FOR HEALTH CARE WORKERS AND OTHERS
Ontario Shores – Health Care Worker Assist Service (HCWAssist)
HCWAssist will provide virtual, rapid access to services for all health care workers, to provide skills that enhance resilience and reduce symptom burden, delivered over a 4-6 week period. An Intake Clinician will assess the individual’s needs and offer a plan of care utilizing a variety of services which may include system navigation, crisis planning or brief therapy intervention. The clinic is open to any health care worker over the age of 18 who meets the criteria for service.
Health care workers can self-refer or refer through their Primary Care Practitioner to Ontario Shores’ Central Intake at 1.877.767.9642, calling crisis at 1.800.263.2679 or visit http://www.ontarioshores.ca/hcwassist for more information.
BounceBack This is a guided self-help program for adults and youth aged 15 and over using workbooks with online videos and phone coaching support. To access, visit bouncebackontario.ca for more information or ask your primary care provider for a referral.
Big White Wall This is a free online mental health support network for Ontarians 16+. Connect with others and share how you’re feeling. Whether facing daily challenges or major events, help is available. Learn new ways to take on life’s challenges. For more information or to access, visit https://www.bigwhitewall.com
24/7 virtual support service offering professional counselling, information and referrals as well as volunteer-led, text-based support to young people in both English and French at 1-800-668-6868.
Crisis Text Line To access: text 741741 and type Front Line in the message box
This is an extension of the Kids Help Phone for people of all ages to provide 24/7 support by text. It provides a targeted support for frontline workers. You will be connected with a trained crisis counsellor on a secure platform that is confidential and anonymous. To access: text 741741 and type Front Line in the message box
ConnexOntario 1-866-531-2600
For assistance in accessing other mental health and addictions services in Ontario for those over 18, contact ConnexOntario, Ontario’s mental health, addictions and problem gambling help line at 1-866-531-2600.
Good2Talk is a free, confidential mental health support service providing professional counselling and information and referrals for mental health, addictions and well-being to postsecondary students in Ontario, 24/7/365. Learn more at www.good2talk.ca.
To respond to the growing need for community and support during this time, below are the details on 12-step recovery meetings for all addictions: Every Tuesday at 12:30 pm EST Every Thursday at 12:30 pm EST Sunday evening at 7 pm EST
This website is offering free unlimited addiction counselling via instant messaging and or video chat.
CACCF- https://caccf.ca/ CLICK TO BOOK AN APPOINTMENT THE FIRST AVAILABLE COUNSELLOR WILL RESPOND. This service is all free, and no limitations.
COMMUNITY CARE DURHAM (CCD)
Updated May 12th, 2020
Mental Health Supports COPE is a community mental health service offering emotional support to adults aged 16 and older, with emotional and/or mental health concerns. COPE accepts referrals from a wide variety of community sources. Selfreferrals are welcome. Once a referral is processed, an assessment is completed to determine service initiation. There is no fee for COPE services.
Food Security Community Food Box: $30.00 (subsidies are available). “Community to Table” Food Box. In response to the public health crisis, Community Care Durham is partnering with local businesses to offer a weekly food box containing kitchen essentials, much of which are locally made or grown.
The Community Food Box contains essential groceries for healthy living and may contain eggs, dairy, breads, baked goods, pasta, soups, beverages, paper products, fruits and vegetables. Local business partners will vary weekly and we will continue to partner with local business to bring you a truly “community” experience.
Order Monday with free delivery to your door on Friday. (Credit card or preauthorized payments only) To order please call 1-888-255-6688.
Adult Day Programs With the suspension of the in-person Adult Day Programs, CCD has created the CCD Virtual Social Club. Staff from the ADP programs are offering up a daily dose of activities and good clean fun. People are invited to visit daily to access a variety of word games, exercise links, videos and educational links for ADP clients and their families to enjoy. All are welcome. See https://www.facebook.com/CCDVirtualSocialClub/
Self Care
Here are 2 opportunities to practice mindfulness – both are facilitated by experts. They can be used by to staff; colleagues, clients/families, and anyone else that comes to mind. These are also being posted on Ontario Tech’s website. 1) Opportunity to join in weekly mindfulness practice groups through ZOOM – you can join with or without video
First Light Foundation of Hope 253 Simcoe St S, Oshawa
For now, overnight services are now offered at the IOTC Program at Camp Samac. Access this program by registering at the Backdoor Mission at 66 Simcoe St. South Oshawa.
First Light Outreach Center on Simcoe remains is open now for: Monday to Friday 6 am to 8 am: “Breakfast to Go” Monday to Friday 6 pm to 8 pm: “ Supper to Go”
Gate 3:16 64 Albany St, Oshawa 905-432-5316
We now are in our regular hours during the week: Monday to Thursday 8am to 2pm Friday 8am to 1pm Saturdays; Every Second and Fourth Saturday of each month we serve lunch at approximately 11 / 11:30 am and we are usually finished by the latest 2pm. This is hosted by a local church located in Whitby and on our premises.
Sundays Every Sunday at 3pm, a Pastor comes from a local church to our premises. He conducts a quick church service and then serves a BBQ / meal.
Free laundry services. Showers and washrooms available during opening hours. Clothing is also distributed on Tuesdays only.
Once we are into full stream, podiatrist service and medical services available on specific days. Days to be determined once COVID19 precautions are over and past.
MISSION UNITED at The Back Door Mission 66 Simcoe St S, Oshawa
MISSION UNITED is open at the Backdoor Mission. The Backdoor Mission is open daily from 9:00 am to 7:00 pm.
Washrooms will be open all day until 7:00 pm. Other programming (below) will run from 10 am – 3 pm Monday to Friday.
All visitors will be screened for COVID-19 testing and linked with assessments and isolation locations if necessary. Visitors will have access to several stations: • Take-out Hot Lunch Program (10 am – 1pm), and food Basket • Crisis Support and Safe Sleep • Health Clinic for primary care and psychiatric support • Withdrawal Management & Harm Reductio • Housing Navigation & Supplies (Housing, Find a Bed, Outdoor Supplies) •Registration for the IOTC program at Camp Samac from 9 am to 7 pm daily. Transportation is provided.
The Refuge 200 Court Street, Oshawa 905-404-2420
We will be OPEN for lunch and dinner on Saturdays and Sundays, and continue to offer Breakfast and lunch take-out style, regardless of age.
The number of individuals receiving food in the centre will be limited to 5 individuals at a time. Bathroom will remain open between 9:00am-2pm. Shower will be available (only one shower stall available) while we are open.
Schedule (Effective May 4th) Monday, Tuesday, Wednesday, Thursday, Friday •Breakfast 9-2pm (Please note lunch will not be available on Tuesdays and Wednesdays. Patrons are invited to lunch at Gate 3:16 on these days) •Shower 9-2pm •Washroom 9-3:30pm
Saturday and Sunday •Lunch 12-2 (staying open for coffee between lunch and dinner) •Dinner 4-6pm •Shower 12-6pm •Washroom 12-6pm
All daytime and evening programs are currently not operating.
Life Rally Oshawa Memorial Park
7 days a week in Memorial Park Oshawa. 1-3 pm Access free clothing, necessities and food.
Embassy Heart Street Outreach Metcalf St. at Memorial Park
Service at Memorial Park has been regretfully discontinued
TheSalvation Army
At Memorial Park: Our street ministry is still ongoing on Metcalfe Street at Memorial park on: Tuesday 6pm-7pm.
One Way Ministries
Food service at Memorial Park on Wednesdays and Fridays from 6:30 until food runs out
St. Vincent’s kitchen
Currently closed. We will keep our Facebook page updated on our current status at facebook.com/durhamoutlook
We plan to start to reopen operations once the state of emergency has been removed. We hope everyone stays safe and healthy during these challenging times.
New Life Neighborhood Centre Foodbank 33 Olive Ave, Oshawa 905-922-6633
Food Bank Hours: Tuesday & Thursday 11:30 am – 3:00 pm
Delivery Programs in Durham Region
April 28th, 2020
SERVICE
CURRENT STATUS
Community Care Durham
Community Food Box: $30: “Community to Table” Food Box provided by Community Care Durham. In response to the public health crisis, Community Care Durham is partnering with local businesses to offer a weekly food box containing kitchen essentials, much which are locally made or grown.
The Community Food Box will contain the following: Milk, Danone Yogurt, Eggs (12), Fresh Vegetables, Apples, Apple Juice, Bread, Tomato Sauce, Pasta, Fresh Baked Good, Toilet Paper (1) and Facial Tissue (1).
Local business partners will vary weekly and we will continue to partner with local business to bring you a truly “community” experience.
Order on Monday with free delivery to your door on Friday. (Credit card or pre-authorized payments only.)
To order call 1-888-255-6680.
Durham Region COVID-19 Community Support Line 1-888-332-3133
Community support agencies have come together to provide support to the Durham Region community during COVID-19 Pandemic.
Residents at-risk can access support services by calling the number 1-888-332-3133
Get the help you need: •Grocery and pharmacy delivery •Meals on wheels •Transportation Services •Dementia support services •Telephone Safety Checks •Respite
Food Banks
May 14th, 2020
Oshawa
PLACE
CURRENT STATUS
Simcoe Hall Settlement House 387 Simcoe Street South, Oshawa 905-728-7525
Temporary Changes Effective from Monday May 11th temporary changes have been made to our food bank pick-up rules. Clients can receive: · Full hamper, with hygiene products once a month · Top up every two weeks · Produce once a week
Simcoe Hall is going to close down the week of June 29, 2020. We are setting up a process for emergency requests. Clients can call the agency at 905-728-7525 or email foodbank@simcoehall.com.
Food Bank Hours Monday: CLOSED Tuesday: 9:00 am – 11:30 am & 1 pm – 3pm Wednesday: CLOSED Thursday: 9:00 am – 11:30 am & 1 pm – 3 pm Friday: 9:00 am – 11:30 am & 1 pm – 3 pm
St. Vincent de Paul Society – St. Gertrude’s Catholic Church 690 King Street East, Oshawa 905-431-1796
Dry & Canned Goods available as well as Fruit & Vegetables and Refrigerated Items
Clients Please Call: 905-431-1796 and leave a message. Food and a voucher will be delivered.
Please do not come to the church – no one will be there. Thank you.
The Salvation Army Oshawa – Community & Family Services 45 King Street East, Oshawa 905-723-7422
Monday, Wednesday & Friday 9:30-12pm.
Cornerstone Community Association of Durham 133 Simcoe Street South, Oshawa 905-433-0254
Remains Open for Clients
Carea: Food Security Program 115 Grassmere Avenue, Oshawa 905-723-0036 ext1917
Servicing registered clients of Carea by appointment only. Please contact Danielle for more information on how to access services at 905-723-0036 ext. 1917. No drop-ins at this time.
Providing limited service to our clients who are in immediate & desperate need.
St. Peter’s Anglican Church – St. Peter’s Food Bank 1175 Cedar Street, Oshawa 905-728-8080
Open: The first four Tuesday’s of every month 6:30 pm – 7:30 pm
Services South Oshawa Community Only – Must Live South of Bloor Street
Willow Park Food Bank #15 – 610 Beatrice Street East, Oshawa 905-432-6809
Open every other Monday. Next date is April 20th – 3:00 pm – 6:00 pm
Clients will need to come to the back of the building. We ask that clients have a seat on one of the chairs provided and they will be called to the window when it is their turn. We will be passing their food though a second window. At this time we will not be allowing anyone to enter the building.
These measures are being put in place to protect our volunteers. We also ask that anyone who is sick or self isolating to please stay home.
If you require Emergency Food we will try to have some FOOD DELIVERED to you. However it would only be a front door drop off. There can be zero contact with our people.
I can be reached at 289-600-2265.
The Zion/Hope Food Bank 409 Adelaide Avenue East, Oshawa – at the corner of Central Park and Adelaide
The Zion/Hope Food Bank continues to operate at Zion Church in Oshawa during the COVID-19 pandemic. It operates on Thursdays from 10 A.M. until 12 P.M.
No appointment is required. For more information contact: office@zioncrc.ca
Abundant Life Gospel Centre 17 Erie Street, Oshawa 905-433-1438
Food Bank Operating 3rd Saturday of every month – 10:00 am – 12:00 pm Note: If you are unable to attend on the 3rd Saturday, please call to arrange an alternate pick-up day/time – 905-433-1438. Thank you.
Family Worship & Outreach Centre 1731 Bloor Street, Courtice 905-434-2876
Office Hours: 9:00 am – 12:00 pm – Food will be provided as needed.
New Life Neighbourhood Centre 33 Olive Avenue, Oshawa 905-922-6633
Food Bank Hours: Tuesday & Thursday – 11:30 am – 3:00 pm
Whitby
PLACE
CURRENT STATUS
St. Andrew’s Presbyterian Church 209 Cochrane Street, Whitby 905-668-4022
Drop-in By Appointment Only. Please call 905-668-4022.
Friday, April 17th 9:00 am – 3:00 pm Friday, April 24th 9:00 am – 3:00 pm
We expect to be able to offer the following: Diapers, baby food & formula to families with infants Halal food packages Diabetic food packages Gluten Free Food packages *Offering packages for people who are homeless. Please contact us if you need items @ 905-668-4022.
Kendalwood Seventh Day Adventist 300 Kendalwood Road, Whitby 905-434-8300
By Appointment Only. Please call 905-434-8300 to arrange pick-up Wednesday’s 3:00 pm – 5:00 pm.
Salvation Army Community & Family Services 710 McQuay Boulevard, Whtiby 905-430-3454
Food Bank Hours: Monday, Wednesday & Thursday 12:30 pm – 3:30 pm By Appointment Only – Please Call: 905-430-3454
Office Remains Open Monday to Friday 9:30 am – 3:30 pm
BOWMANVILLE
PLACE
CURRENT STATUS
St. Vincent de Paul Society – St. Joseph’s Bowmanville 127 Liberty Street South, Bowmanville 905-623-637 Please call & leave a detailed message and a number for call back.
Please Call 905-623-6371 and leave a detailed message and phone number for call back for issues including if you need a delivery. Deliveries will only be done on the 3rd Wednesday of each month. Food Bank Hours: Wednesdays 10:00 a.m. – 12:00 p.m.
Dry & Canned Goods, Toiletry Items and Fresh & Frozen Items, when available
The Salvation Army Bowmanville Food Bank 75 Liberty Street South, Bowmanville 905-623-2185
Our current (new for the outbreak) hours are: Tuesday, Wednesday & Thursday by appointment. Please Call: 995-623-2185.
Seventh Day Adventist, Bowmanville 2850 Highway #2 East, Bowmanville 905-623-6031
Offering delivery service on the last Thursday of every month. Please call 905-623-6031 to arrange.
Bowmanville Rotary Club
If you are a senior, immunocompromised, or have no support, WE CAN HELP.
Email us at: bowmanvillerotarydeliversfood@gmail.com Or call 905-435-7428.
We can take your order and arrange payment. Our team of volunteers will shop for you and deliver to your door.
Maximum orders not to exceed $200.00. Payment of cash or cheque can be accepted without contact. Simply leave in a zip lock bag.
If you cannot afford food, we can help.
Ajax
PLACE
CURRENT STATUS
1 Hope International Foundation 647-786-9998
13 Atkinson Court, Ajax Please Call: 647-786-9998
Christian Life Centre 1030 Ravenscroft Road, Ajax 905-686-1411 ext. 203
Food Bank Operates 3rd Saturday of the month – 9:00 am – 11:00 am
The Salvation Army Hope Church and Community Services 122 Hunt St, Ajax 905-427-7123
Food Assistance: Monday – Thursday 10:00 am – 3:00 pm By Appointment Only – Please Call: 905-427-7123
Southside Worship Centre 55 Emperor Street, Ajax 905-428-1985
Food Assistance: Thursday 12:00 pm – 7:00 pm – To arrange for pick-up, please call 905-428-1985 or email lbogner@southsidewc.com
Limited Delivery Available – Please Call: 905-428-1985 *Please Note: When people call ahead we will try to get some food to them.
Pickering
PLACE
CURRENT STATUS
St. Paul’s Community Food Bank 1537 Pickering Parkway, Pickering 905-839-9537
Open: Tuesday & Friday 10:00 am – 12:00 pm
North Durham
PLACE
CURRENT STATUS
Brock Community Food Bank – Sunderland & Beaverton
Please call: 705-426-1771 or 416-704-8579
Open Fridays 10 a.m. – 1 p.m. – Porch Deliveries as always!
Nourish and Develop Foundation Poverty reduction foundation with enhanced food security and education for self-reliance.
Nourish Community Hub 16 York St., Cannington, ON L0E 1E0 705-432-2444 | 1-855-445-8633 info@tndf.ca
As of March 25, 2020 – Open Monday – Friday 10:00 a.m. – 4:00 p.m. Please call for an appointment: 705-432-2444 We are also open to delivery requests for clients who do not have access to transportation. Please Call: 705-432-2444
Operation Scugog Victory Christian Centre 593 Alma St., Port Perry, ON 905-985-3087
Open Wednesdays 12 noon – 4 p.m.
They are serving people outside. People can call the food bank at 905 985-3087 with any questions or concerns.
Uxbridge Loaves and Fishes Food Bank St. Andrew’s-Chalmers Presbyterian Church 40B Toronto St. S., Uxbridge, ON L9P 1G9 905-852-6262 uxbridgeloavesandfishes@hotmail.com
Open Wednesdays 1 p.m. – 4 p.m. Serving people outside
Helping Hands Uxbridge
Call 1 833 Help 852 (1 833 435 7852)
Helping hands Uxbridge volunteers will do shopping for seniors.
Call 1 833 Help 852 which is 1 833 435 7852.
Clarington East Food Bank 279 King Street East, Newcastle 905-987-1418
Open: Tuesday’s & Thursday’s 11:00 am – 2:00 pm
Please Note: Modified Distribution During Covid-19 Go to back door. See the poster for current procedure. Strict attention will be paid to social distancing of 2 meters.
IN & OUT OF THE CRISIS (IOTC) SHELTER PROGRAM AT CAMP SAMAC
First Light Foundation of Hope (FLFOH) and Christian Faith Outreach Centre (CFOC) have partnered to create the In & Out of The Crisis (IOTC) program at Camp Samac.
This is a 24/7 alternative shelter location. Patrons will be given all meals, daytime activities and other support services directly on site.
→How Do You Access This Program? To access this program, you will need to get a referral from a community hub. Referrals to this program will be completed by:
•Oshawa Backdoor Mission Hub – 66 Simcoe St. S 7 days a week from 10:00am-7:00pm.
•The Ajax Hygiene Hub at the Ajax Community Centre 75 Centennial Rd Ajax During open hours This program has a limited capacity and clients will be accepted based on available space. Anyone who arrives at the IOTC program without going through the proper intake process will be directed to the Backdoor Mission Hub for appropriate referral and escorted off the property.
Before a referral to the program can proceed, you will first be screened for COVID-19. Once you arrive, Program Staff will meet with you.
Our goal is that once you arrive at Camp Samac, you will remain at the site for the duration of your stay. If you leave, except for medical reasons, you will have to get a new referral.
Christian Faith Outreach Centre Warming Station (158 Harwood Ave. S, Ajax)
For light refreshments, warm-up, phone charging and washrooms
CFOC-DOC is open effective May 4th: Mon-Fri 5pm – 7pm Sat/Sun 12:00pm – 4pm .
First Light Foundation of Hope (253 Simcoe St S, Oshawa)
For now, overnight services are now offered at the IOTC Program at Camp Samac. Access this program by registering at the Backdoor Mission at 66 Simcoe St. South Oshawa.
First Light Outreach Center on Simcoe remains is open now for: Monday to Friday 6 am to 8 am: “Breakfast to Go” Monday to Friday 6 pm to 8 pm: “ Supper to Go”
Shelters
May 27th, 2020
SHELTER
CURRENT STATUS
Durham Youth Services-Joanne’s House 905-239-9477
Remains open but currently the shelter is at capacity. Youth are encouraged to contact the shelter for other options and support if they are struggling. DYS has now implemented an outreach program for the summer months.
The goal of this program is to provide youth aged 16-24 in the Durham Region support services wherever they may be. We will be working with clients individually to provide intensive case management in order to help our youth succeed. DYS will be working with the In and Out of The Cold (IOTC) program located at Camp Samac in Oshawa and the Ajax Hub located at the Ajax Community Centre, to provide these services at their locations. We will be on site at both locations throughout the week, however if available, DYS outreach worker will be able to go where needed through the day in order to support youth needs. The following supports can be provided through intensive case management: •Housing Support •Financial Support •Employment Support •Mental health and Addiction Services •Victim Services •Emergency Shelter Referral •Legal Support •Counselling Services. If you have any questions or would like to access these services, please connect with Outreach Worker Kristin Beck at 905-239-9477 (shelter line);905-391-8990 (cell); or Kristin.beck@durhamyouth.com
ACDR programs are being held remotely as much as possible while social distancing is in effect. For program information or to request a virtual sexual health workshop for your organization or youth group, email education@aidsdurham.com to be directed to the coordinator you need.
For support services such as food bank and health system navigation for people living with HIV and their families, please email support@aidsdurham.com. We will get back to you as soon as possible.
For more information on ACDR, please Check: https://www.aidsdurham.com/ ACDR’s volunteer department is currently receiving applications for student placements for fall 2020 and later.
Our volunteer opportunities will increase as it becomes safe to do so. Contact volunteer@aidsdurham.com
MISSION UNITED at The Back Door Mission 66 Simcoe St. S Oshawa
MISSION UNITED is open at the Backdoor Mission. The Backdoor Mission is open daily from 9:00 am to 7:00 pm.
Washrooms will be open all day until 7:00 pm. Other programming (below) will run from 10 am – 3 pm Monday to Friday.
All visitors will be screened for COVID-19 testing and linked with assessments and isolation locations if necessary. Visitors will have access to several stations: • Take-out Hot Lunch Program (10 am – 1pm), and food Basket • Crisis Support and Safe Sleep • Health Clinic for primary care and psychiatric support • Withdrawal Management & Harm Reduction • Housing Navigation & Supplies (Housing, Find a Bed, Outdoor Supplies) •Registration for the IOTC program at Camp Samac from 9 am to 7 pm daily. Transportation is provided. •Footcare is now available Friday mornings from 10:00 am to noon.
Bowmanville Older Adults Association (BOAA) For Older Adult Support 905-242-5585
Facility Closed Emergency Contact number for resource or assistance calls 905-242-5585 programs@bowmanvilleolderadults.com
Anyone needing help trouble-shooting their hearing aids or assistive devices, or general support with hearing loss struggles can connect with a counsellor through a variety of means.
Phone, email and virtual (video) appointments are all available. Phone: 1-866-518-0000 ext 4080; 289-355-8695 (cell) Email: amcintosh@chs.ca
Up-to-date information on programs and services are available on the CHS website: www.chs.ca
Phone tips sheets are also available to service providers as there is so much phone communication happening right now, which can be challenging for those with hearing loss.
Canadian Mental Health Association -Durham (CMHA-Durham)
The building is open Monday to Friday 9-noon and 1-3pm. We are screening all visitors and directing at-risk individuals to be tested for COVID-19. All visitors are required to wear a cloth face mask which are provided at the screening station. We continue to accept and triage referrals from all sources.
We are providing virtual case management and support services as per the direction of the Ministry of Health. The purpose of this type of service is to support physical distancing and minimizing contact with COVID19. We continue to provide high-quality care while ensuring the safety of our clients and caregivers, front-line providers, and our community. We are providing medical appointments with our Nurse Practitioner Led Clinic (NPLC) for any members of the vulnerable community who does not have access to a primary care provider. The clinic can be reached at 1- 844-436-8760.
Our Nurse Practitioner led clinic is providing medical supports to Mission United (Simcoe Street United Church – 66 Simcoe Street South, Oshawa) a collaboration amongst existing service providers who work with the unsheltered population in Oshawa to provide essential low-barrier services in one accessible location, delivered by trusted providers during the COVID-10 Pandemic. More details here https://oshawaexpress.ca/community-groupsteam-up-to-helpunsheltered/
Our onsite Bond Street Pharmacy is open Monday to Friday 9-noon and 1-3pm Two psychiatrists are available for consults via our NPLC and a third psychiatrist is following ACT clients
We have indicated our availability to assist with maintaining RAAM services while LHO staff are reassigned.
CMHA Durham’s Recovery College has gone online! There is a new course catalogue and information about how to join Google Classroom on our website. These include online courses in wellness planning and coping with fatigue.
Please DO NOT visit any of our sites if you do not have an existing appointment. Call us toll free at 1-877-227-3217 and we will do our best to help you!
Clients, please be advised you will be screened by staff via telephone prior to your appointment as well as when you arrive on-site.
Our Oshawa, Ajax and Pickering sites remain open but have reduced hours for in-person appointment times.
Please call for an appointment BEFORE you come as we are not taking drop-ins at this time. Appointment hours and site hours can be found here.
We will continue to provide non-urgent medical appointments and primary care, mental health support (including counselling), community outreach and more.
We will be utilizing a variety of virtual methods including; Ontario Telemedicine Network (OTN), virtual platforms and/or telephone where appropriate. Please contact us so we can determine the best way to help you.
Stay tuned! We will be offering new programs and services on virtual platforms in the very near future. Check our social media @Careachc and website for updates
Community Development Council Durham (CDCD)
CDCD is currently available through phone and email only. The agency is closed to the community at this time. The Housing Stability Program and LEAP are accepting applications as normal. Please note that due to other services having limited or restricted hours, there may be some additional time needed to verify eligibility.
Remains open but currently the shelter is at capacity. Youth are encouraged to contact the shelter for other options and support if they are struggling. DYS has now implemented an outreach program for the summer months.
The goal of this program is to provide youth aged 16-24 in the Durham Region support services wherever they may be. We will be working with clients individually to provide intensive case management in order to help our youth succeed. DYS will be working with the In and Out of The Cold (IOTC) program located at Camp Samac in Oshawa and the Ajax Hub located at the Ajax Community Centre, to provide these services at their locations. We will be on site at both locations throughout the week, however if available, DYS outreach worker will be able to go where needed through the day in order to support youth needs. The following supports can be provided through intensive case management: •Housing Support •Financial Support •Employment Support •Mental health and Addiction Services •Victim Services •Emergency Shelter Referral •Legal Support •Counselling Services. If you have any questions or would like to access these services, please connect with Outreach Worker Kristin Beck at 905-239-9477 (shelter line);905-391-8990 (cell); or Kristin.beck@durhamyouth.com
Project X-Change Outreach is delivering harm reduction supplies to individuals in the community with adjusted hours of 6-11pm – Clients can text or call outreach at (905) 440-5410. Harm Reduction Services are being offered at all of the JHS offices. New Hours (Updated May 22nd) are: Oshawa – Monday- Friday 8 am – Noon and from 1 pm – 4 pm.
Whitby – Monday and Thursday 10am-noon
Bowmanville – Monday and Thursday 1-4pm
Evening Harm Outreachcontinues 6pm – 11pm by phone. All hours and phone numbers are posted at all offices.
Other Programs Clients will continue to be supported via phone and email.
Resource rooms are not open to the public but staff are available by phone to assist clients with •Housing search, eviction prevention, landlord mediation, advocacy •Forms and applications such as housing stability funds, OESP, rental applications, Canadian birth certificates •Referrals to community resources
Lakeridge Health, Mental Health and Pinewood Centre 905-721-4747
Outpatient mental health services, Pinewood Centre and Child Youth and Family Program services are provided virtually, through telephone and Microsoft Teams. •New clients are being admitted into all outpatient services. •Reminder of our new centralized access line for community mental health and Pinewood Centre: 905-721-4747. •Rapid Access Addiction Medicine (RAAM) is re-opening for in-person new client assessments on May 7 2020 at the 300 Centre Street location.
Appointments only. Please call 905-721-4747 ext 37226 to leave a message and calls to returned same day. Follow up remains virtual.
•A COVID-19 Mental Health and Addictions service is being launched in the near future.
Pinewood Centre 905-721-4747 ext. 31208 or toll free 1-888-881-8878
Pinewood’s 24/7 crisis line for substance use: 905-721-4747 ext. 31208 or toll free 1-888-881-8878
Pregnancy Help Centre Durham 905-720-3252
Support for pregnant women and children up to the age of four years. Emergency needs: diapers, wipes, baby food, formula and pregnancy tests.
Limited quantities, no proof of income required.
For more information please call 905-720-3252.
The Salvation Army 45 King St. Oshawa
⁕NOTE May 18th Salvation Army 45 King Street will be closed.
The Salvation Army Oshawa Community & Family Services is still in operation but with reduced programming. All counselling sessions are now being done via zoom conferencing or by phone
All group programs are on hold for the time being.
Victim Services of Durham Region
Victim Services is providing support by phone and is not meeting with clients in person.
Supports through VQRP+ program are still being applied for electronically and contactless pick up is being facilitated for those eligible for supports in this.
Outreach Teams
June 19th, 2020
TEAM
CURRENT STATUS
Carea -Welcoming Streets Welcoming Streets is responding to some business calls, depending on the situation
Call or text Adam 289-285-3741 (Harm Reduction and Hep C info) or Lindsay 289-355-8938 (Welcoming Streets).
Outreach is being provided as of now according to the schedule below. People can access harm reduction supplies, naloxone, basic essentials, and light refreshments. We can also aid with referrals and support.
Monday to Thursday Harm Reduction and Hep C is outside Gate 3:16 Monday to Thursday from 11:30 to 12:30
Monday to Friday: Welcoming Streets is parked out front of Back Door Mission from 11:30-12:30
Monday to Friday: Welcoming Streets, and Harm Reduction and Hep C are at Memorial Park on Metcalfe Street from 2:00-3:00
Monday to Friday: between 1:00 and 1:45 we are driving through the downtown Oshawa core to check on the downtown businesses and any individuals that are seeking assistance
Welcoming Streets is responding to some business calls, depending on the situation Call or text Adam 289-385-3741 or Sara 289-927-5059 (Harm Reduction Supplies and Hep C info), or Lindsay 289-355-8938 (Welcoming Streets)
We are also driving around in the van and offering services as necessary. Look for the dark blue van with Carea labelling and flag us down!
Community Development Council Durham (CDCD) Outreach Please contact 905-686-2661 ext 227 for support
Outreach Services for Ajax/Pickering continue through phone and email. Please contact 905-686-2661 ext 227 for support. Voicemails will be returned within 1-2 business days.
Outreach will be attending the Ajax Hygiene HUB on: Mondays from 9 to about 2 pm. Wednesdays from 12 – 5 pm. Friday all day We are available to meet with clients from the Ajax/Pickering area who attend the HUB, to provide housing supports.
Cornerstone Street Outreach
Staff are in the office and offering limited services by appointment only, through their Case Manager.
Staff are located at the accessible door entrance, when individuals do come by. We are screening individuals and asking them to wash hands before entering building.
John Howard SocietyOutreach
Clients can text or call outreach at (905) 440-5410.
Project X-Change Outreach is delivering harm reduction supplies to individuals in the community with adjusted hours of 6-11pm – Clients can text or call outreach at (905) 440-5410.
Evening Harm Outreach continues 6pm – 11pm by phone. All hours and phone numbers are posted at all offices
Outreach presence at community agencies, Women’s drop-in program, and kit-making groups have been temporarily suspended until further notice.
Primary Care Outreach Team
PCOP continues to provide Outreach Monday to Friday 8:00am-4:00pm
Salvation Army Street Ministry – Oshawa
Our Street Ministry is still ongoing on Metcalfe Street at Memorial park on Tuesday evening from 6pm-7pm.
MISSION UNITED is open at the Backdoor Mission. The Backdoor Mission is open daily from 9:00 am to 7:00 pm.
Washrooms will be open all day until 7:00 pm.
Other programming (below) will run from 10 am – 3 pm Monday to Friday.
All visitors will be screened for COVID-19 testing and linked with assessments and isolation locations if necessary. Visitors will have access to several stations:
•Hot Lunch Program (10 am – 1pm), and food Basket •Crisis Support and Safe Sleep •Health Clinic for primary care and psychiatric support •Withdrawal Management & Harm Reduction •Housing Navigation & Supplies (Housing, Find a Bed, Outdoor Supplies)
Gate 3:16 64 Albany St, Oshawa
Effective Immediately: Monday to Friday Breakfasts and Lunches 8am to 2 pm.
Shower and washrooms are also available.
Please note that dinners are no longer being served
The Refuge 300 Court St, Oshawa
Bathroom will remain open between 9:00am-2pm. Shower will be available (only one shower stall available) while we are open.
We will be OPEN for lunch and dinner on Saturdays and Sundays, and continue to offer Breakfast and lunch take-out style, regardless of age Schedule (Effective May 4th) Monday, Tuesday, Wednesday, Thursday, Friday •Breakfast 9-2pm (Please note lunch will not be available on Tuesdays and Wednesdays. Patrons are invited to lunch at Gate 3:16 on these days) •Shower 9-2pm •Washroom 9-3:30pm
Saturday and Sunday •Lunch 12-2 (staying open for coffee between lunch and dinner) •Dinner 4-6pm •Shower 12-6pm •Washroom 12-6pm
All daytime and evening programs are currently not operating.
Whitby
April 22nd, 2020
Location
Current Status
Iroquois Park Sport Centre and McKinney Centre Parking Lot 500 Victoria St W, Whitby
Whitby has now put out porta-potties in the parking lot of Iroquois Park Sport Centre and McKinney Centre for unsheltered access.
They would like to direct anyone needing to shower to one of the other sites as they are primarily focused on transportation workers (truck drivers) as per their press release this week.
Ajax
May 14th, 2020
Location
Current Status
Ajax Community Centre Hygiene Hub 75 Centennial Road, Ajax
Operating hours are Monday – Friday from 9-5.
There are 24 hour portapotty units in the parking lot of the Ajax Community Centre.
Ajax Community Center, VHA Home Health Care is coordinating ARI screening and direction to Public Health for COVID positive clients.
We are also offering box lunches, snacks, and beverages on-site as well as, shower and bathroom facilities “Ajax Hygiene Hub”.
Additionally there are VHA staff on-site for connections to referrals, community resources and informal counselling.
We are also accepting donations at the main entrance of the Center to support the Ajax Community Center and Dunbarton High school hygiene Hubs. The Public can contact Ajax Community Center for more information 905-427-8811
Christian Faith Outreach Centre- Doors of Compassion 158 Harwood Ave S, Ajax
CFOC-DOC is open: Mon-Fri 5pm – 7pm Sat/Sun 12:00pm – 4pm for light refreshments, warm-up, phone charging and washrooms.
Pickering
May 22nd, 2020
Location
Current Status
Pickering Hygiene Outreach Program Dunbarton Indoor Pool is located at 655 Sheppard Avenue, Pickering
Will be closing due to lack of use. Please refer people to the Ajax Hygiene Hub or Mission United effective immediately.
If you are worried about paying a utility bill, contact your utility company for information about relief and other options. All utility companies that provide service in Durham Region have created COVID-19 assistance and flexibility programs to support residents.
Hydro and water disconnects are suspended until further notice. · All eviction orders are suspended until further notice. · The personal income tax deadline has been extended to June 1st.
Community tax clinics are postponed at this time, but information will be posted at Durham.ca as it becomes available.
The Federal government has assured seniors that OAS and GIS payments will not be interrupted.
Ontario Health Card
The Ontario government has extended validation periods for Ontario Health Cards. Anyone with an expiring or expired health card will continue to have access to insured health services.
The Ontario government is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage and will cover the cost of COVID-19 services for any uninsured people who do not meet the criteria for OHIP coverage.
Service Canada
At this time, we will be closing in person Service Canada Centres. Canadians will still be able to access their benefits. The best way to apply remains online at: https://www.canada.ca/en/services/benefits/ei.html
Employees at Service Canada sites will turn their attention to serving Canadians over the phone. Our Citizen Service Officers will be providing personalized service support for EI and pensions applications, in addition to the services provided over the phone by our call centres. This will allow more Canadians to get the support they need, while better protecting both them and our staff.
Service Ontario
To help ensure your safety and the safety of others, we urge Ontarians not to visit a ServiceOntario centre unless completely necessary.
Please consider: -completing your transactions online (if available) -staying home if you are sick
Please note that some ServiceOntario centres are operating with reduced hours, please check the times for your location.
As of March 30th 9:00 am the only centre in Durham Region that is open is Whitby at 590 Rossland Road East.
Canada Emergency Response Benefit (CERB)
The Federal Government has announced a new benefit to help people who have been impacted by COVID-19, the Canada Emergency Response Benefit (CERB).
CERB is a new benefit which combines the two previously announced benefits: -The Emergency Care Benefit and the Emergency Support Benefit. All Canadians who have stopped working due to COVID-19, whether they are EI-eligible or not, will be able to receive CERB to ensure they have timely access to the income support they need.
CERB is a simpler and more accessible taxable benefit which will provide $2,000 a month for up to four months for workers who lose their income because of the COVID-19 pandemic.
Those already on EI regular and sickness benefits will continue to receive those benefits and should not apply for CERB. If EI ends before October 3, 2020, they can apply for CERB once EI benefits end if they are unable to return to work due to COVID-19.
If you have already applied for EI and your application is not yet processed, you do not need to reapply.
The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number.
EI-eligible Canadians who have lost their job can continue to apply for EI, as can Canadians applying for other EI benefits. The dedicated phone lines for these inquiries related to EI and COVID-19 are 1-833-381-2725 (toll-free) or teletypewriter (TTY): 1-800-529-3742.
The personal income tax deadline has been extended to June 1. Community tax clinics are postponed at this time, but information will be posted at Durham.ca as it becomes available.
A direct link to a list of certified software options (many are free) is available here: canada.ca/netfile-software
More tax filing information will be provided as it is available
Ontario Works
Updated May 22nd
All Income and Employment Support offices are currently closed to the public, which includes the Employment Resource Centre located in the Midtown Mall. Ontario Works clients can continue to contact their caseworker for supports as all staff are currently teleworking.
Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, reloadable payment card or cheque. To apply for Ontario Works or Emergency Assistance through Ontario Works please call the application centre at 1-877-678-6333
Applications for Ontario Works financial assistance will continue online and through the Application Centre which is available Monday to Friday from 8am to 4pm.
The telephone application will take approximately one hour to complete. *Local calls: 905-428-8982 *Toll-free: 1-877-678-6333 *Bell Relay: 1-800-855-0511
Cheque pick up dates for Ontario Works clients with NO FIXED ADDRESS for July and August 2020 payments.
Updated June 19th, 2020 Cheques and reloadable payment cards for clients with No Fixed Address serviced by the Oshawa Ontario Works office at C1A-200 John St Oshawa will be available for pick up: •July cheques: Tuesday June 30th, Thursday July 2nd and Friday July 10th between the hours of 11:00 a.m. and 2:00 p.m. at the Oshawa Ontario Works office, C1A-200 John St., Oshawa
•August cheques: Friday July 31st, Tuesday August 4th, and Monday August 10th between the hours of 11:00 a.m. and 2:00 p.m. at the Oshawa Ontario Works office, C1A-200 John St., Oshawa •Clients will be expected to present valid ID (Driver’s license, passport, Birth Certificate, Ontario photo ID etc.)
Chequesand reloadable payment cards for clients with No Fixed Address serviced by the Whitby Ontario Works office at 605 Rossland Rd E and the Ajax Ontario Works office at 140 Commercial Ave. •July cheques: Tuesday June 30th and Thursday July 2nd between the hours from 11:00 a.m. and 2:00 p.m. at Regional Headquarters 605 Rossland Road E, Whitby – Garden Street entrance ONLY.
•August cheques: Friday July 31st and Tuesday August 4th between the hours from 11:00 a.m. and 2:00 p.m. at Regional Headquarters 605 Rossland Road E, Whitby – Garden Street entrance ONLY. •Clients will be expected to present valid ID (Driver’s license, passport, Birth Certificate, Ontario photo ID etc.)
Ontario Disability Support Program (ODSP)
Updated May 22nd
COVID-19 KEY INFORMATION Please find this information page here: Temporary Changes to ODSP. This information page can be printed/distributed as needed.
ODSP office hours are now 10 a.m. to 2 p.m. Monday to Friday with reduced staff. Please be patient as we do our best to assist you, answer calls and respond to inquiries. For everyone’s health and well-being, please avoid going to an ODSP office unless asked to do so.
Phone will be answered 9am-4:45pm Clients are encouraged to connect with their caseworker through email (if possible) at oshawa.odsp@ontario.ca
Key information for clients You will continue to receive your monthly ODSP payment. If you usually pick up payments from your ODSP office, you should contact the office for instructions. You do not need to drop off an income report in person. You may use the MyBenefits online service, mail, email, or call the office. Payments will not be suspended if the report is late. Payments for Special Diet Allowance, Mandatory Special Necessities or other recurring benefits expiring will be extended and a new form is not required. If you need a new benefit such as eyeglasses, repairs to a wheelchair, or other assistance, contact your ODSP office. If you can’t get in to see a healthcare practitioner, we will help you complete the relevant form.
Emergency benefit ODSP clients who have additional expenses related to the COVID-19 outbreak and who don’t receive Canada Emergency Response Benefit (CERB) income (with some exceptions) are eligible for monthly payments of $100 for a single person or $200 for a family until July 2020. Families with a youth under 18 receiving the CERB or a family member in full-time school attendance receiving the CERB may still be eligible for the benefit. If you received this benefit in March or April and meet the eligibility criteria, you will automatically receive the benefit in May, June and July. For new requests, please email ODSP.EmergencyBenefit@ontario.ca or call 1-888-444-2412 with your name, member ID and your additional expenses.
Applying for ODSP and medical reviews The ministry is still processing ODSP applications. We can send the application package directly to an applicant’s healthcare practitioner to help avoid in-person visits. If you have an ODSP application package or medical review package that is due soon but you can’t submit it to the Disability Adjudication Unit by the deadline, we will accept late packages during the COVID-19 emergency period. Please disregard any letters you may receive about the deadline for your ODSP application package, medical review package, or internal review request during this time.We will re-assess the situation at a later date and inform you of any changes. Call the Disability Adjudication Unit at 1-888-256-6758 if you have any questions.
Appeals and reviews If you disagree with a decision and want to ask for an internal review, the timeline for asking is suspended during the emergency period. If you disagree with a decision and want to appeal it, you can appeal to the Social Benefits Tribunal (SBT) after seeking internal review. You must still request an internal review to appeal. For questions about an SBT appeal, contact the SBT at 1-800-753-3895 (toll free), 1-800-855-0511 (TTY), or visit sjto.gov.on.ca/sbt
Treatment of the Canada Emergency Response Benefit (CERB) For all ODSP applicants and recipients, CERB payments are treated like employment income. The first $200, and 50 per cent of each additional dollar received, is exempt. If you are receiving the CERB, you should report this income. You can do this using phone, fax, mail, secure email or the general ODSP office email address. If you become financially ineligible for OSDP income support while receiving the CERB, you will not lose access to health benefits. You will remain on social assistance, at a nominal amount, to ensure continued access to benefits and case management supports. Please do not contact ODSP to apply for the CERB. For information on eligibility for CERB or to apply visit: Canada Emergency Response Benefit Additional resources •Receiving payments by cheque? Consider switching to direct bank deposit (DBD) payment or a reloadable payment card (RPC). Contact your ODSP office to ask about this. •Want to know more about your ODSP payment or benefits? Visit Ontario.ca/mybenefits or use the Interactive Voice Response (IVR) system. Contact your ODSP office for help getting set up. • Want more information about the provincial response to COVID-19? Visit Ontario.ca/covid19
ODSP EMERGENCY BENEFIT REQUEST
Local offices are to process their own requests by completing the Emergency Benefit Request form and forwarding daily for processing. Clients are still to contact there local ODSP office directly to apply for the ODSP Emergency Benefit. Clients can request this by leaving a voice mail at 905-440-1030 ext 1031 or calling their caseworker directly.
Housing Security
PLACE
CURRENT STATUS
Community Development Council Durham (CDCD) Outreach
Outreach will be attending the Ajax Hygiene HUB on: •Mondays from 9 to about 2 pm. •Wednesdays from 12 – 5 pm. •Friday all day We are available to meet with clients from the Ajax/Pickering area who attend the HUB, to provide housing supports.
Housing Stability Program – CDCD
The Housing Stability Program (HSP) application has been updated to be fillable online. This will allow applications to be submitted electronically to promote social distancing for clients that do not have access to a printer/scanner.
The ‘Original’ version has the electronic signature option enabled (See Below)
For clients/ applications that do not have the ability to use an electronic signature, the ‘Edited’ version can be used (See Below)
If applicants do not have the ability to print/sign the application, they can use the below e-mail script as an alternative to a physical signature:
By sending this email, I confirm that I submitted an application to the Housing Stability Program dated [insert date]. Please accept this email as my consent for Community Development Council Durham (CDCD) to contact the Social Services Department, Region of Durham/my landlord/utility company/creditor/Ontario Disability Support Program to confirm eligibility for this program. I further consent to CDCD contacting the income source named above to verify my income. I fully understand the nature and purpose of this consent and have given my consent and authorization voluntarily. I understand that if something on my application form is incorrect or not true, I may be ineligible for assistance. I also understand that all information provided in my application will be verified. I am unable to print, sign and return the form by email at this time, so I ask that you please accept this email in lieu of my physical signature.
It is important to note that it is strongly preferred that applicants physically sign the application. Applicants can also take pictures of the physical, signed application and send the pictures via e-mail to submit their application.
COMMUNITY DEVELOPMENT COUNCIL DURHAM TEMPORARY HOUSING SUPPORT PROGRAM
Updated May 22nd
Overview
The Temporary Housing Support Program is intended to support low-income Durham region residents who may face evictions or utility cut-offs as a result of COVID-19 restrictions. This benefit will provide temporary (up to 3 months) assistance for those who are struggling to pay their rent or utility bills. Eligible tenants will have the benefit paid directly to their landlord or utility company. Each household will be required to pay 70% of their household income towards their housing costs, including rent and utilities, at which time the Temporary Housing Support Program may cover the difference.
This program has been launched in addition to the current Housing Stability Program (HSP). This benefit will provide temporary assistance for those who are struggling to pay their rent or utility bills as a result of income loss or reduction during COVID-19 measures. Eligible tenants will have the benefit paid directly to their landlord or utility company, benefiting all parties.
The Temporary Housing Support Program (COVID-19) is a homelessness prevention initiative for low income Durham Region residents. It is a program of the Region of Durham and funded through the Region of Durham and the provincial Community Homelessness Prevention Initiative (CHPI).
Documents Below: Please save for your use. There is one fillable PDF and one for those who wish to print and fill out. For questions or concerns, please call 905.686.2661 x117
Each household will be required to pay 70% of their household income towards their housing costs, including rent and utilities. Eligible applicants will be entitled to this benefit for up to 3 months, at which time they may reapply if needed.
Eligibility
You may be eligible for the Temporary Housing Support Program if you meet all of the eligibility criteria for HSP, in addition to the following conditions:
1. You are in receipt of Employment Insurance (EI) or the Canada Emergency Response Benefit (CERB) as a result of COVID-19.
2. You reside in the Durham Region and your rent is not subsidized by any other government program, non-profit organization or any other program that provides rental subsidies.
3. Must prove ongoing affordability of rent and utility payments
At this time, those who are unemployed for reasons outside of COVID-19 restrictions are not eligible for this program. A Record of Employment or letter from your employer will be sufficient proof as outlined below. If you are ineligible for the Temporary Housing Support Program but are having difficulty making your rent or utility payments or need assistance completing the application, we recommend that you connect with a Housing Outreach Worker:
Clarington- John Howard Society at 905.623.6814
Oshawa- John Howard Society at 905.579.8482
Whitby- John Howard Society at 905.666.8847
Ajax/Pickering– Community Development Council Durham at 905.686.2661 Scugog/Brock/Uxbridge North House at 705.432.8654 or 1.877.406.8723 OR; Community Living Durham North at 905.985.8511
How to apply
Eligible applicants must complete the Temporary Housing Support Program Application with all supporting documents In addition to the HSP requirements, applicants must provide:
– Proof of loss of employment (Record of Employment, letter from employer) AND,THSP (COVID-19) Application May 2020 Page 2 of 7
– Proof of Current Income (Employment Insurance or Canada Emergency Response Benefit Confirmation) OR,
– Self- Employed- Proof of approval from Canada Emergency Relief Benefit
How will I know that my application has been approved?
Applicants will be connected with a Housing Stability Program Eligibility Worker upon receipt of application who will have ongoing communication with both the tenant and the landlord and/or utility provider. All parties will be notified by phone and in writing via email or mail of the eligibility decision. Please note that you can speed up the process by ensuring a complete application with all supporting documents is submitted. Please allow five to seven business days after all required forms and proof have been received for an application to be processed.
How long is the program?
At this time, we will endeavor to provide this support for the duration of COVID-19 restrictions. Upon the decision of eligibility, you will be placed into the program for the next 3 months and will be required to forward any updated information to your HSP Worker. Please note that the availability of the Temporary Housing Support Program is subject to funding and priority will be given to those facing eviction.
Is this program available for those who receive social assistance (Ontario Works/Ontario Disability Support Program) and/or housing subsidies?
No, this benefit is for individuals/families who are not currently receiving another form of social or rental assistance. Anyone who is receiving social assistance and/or is paying rent that is based on their income is not eligible. Please note that HSP will not be available to cover months in which the Temporary Housing Support Program has been provided for.
You may mail, fax or email your completed application to: (Please note that our offices are currently closed to the public due to COVID19)
