Libraries and Public Access to Computers

Oshawa Public Library

Our online chat function is now available Monday-Friday 9-8 and
Saturday/Sunday 9-5 for the public looking for support with library resources or access to community information. Go to for more info.

Computer Access 💻

Starting July 8th public computer appointments will be available for customers at our Jess Hann and Northview Branches, followed by the McLaughlin Branch on Monday, July 13th. Each computer appointment will be a maximum of 45 minutes. Printers and photocopiers will also be available by appointment only. Due to physical distancing restrictions, availability is limited.

You may book your computer appointment in person, or by calling 905-579- 6111:
Jess Hann Branch – ext. 5860

Northview Branch – ext. 5871

McLaughlin Branch – ext. 5200

Before entering the Library, customers will complete a COVID-19 screening, and are required to practice safe physical distancing, proper hand hygiene, and wear a non-medical face mask or face covering while in the Library.
Computer stations will be cleaned between appointments.

Please note that the Library remains closed to the public with the exception of computer appointments. If you would like to borrow from the Library, you may place holds through the catalogue on our website or call 905-579-6111 ext. 5200 and we will contact you to schedule a pick-up time through our Take-Out service.

Ajax Public Library – Audley Branch, 1955 Audley Road (See notice below this update)

We are excited to welcome you back to Main Branch for limited on-site
services beginning Tues Aug 11, 2020 at 11am!

Customers with questions or concerns about the relocation of services can
call us at 289-943-5001 between 8:30 and 4:30 pm.

The Ajax Public Library is here for you! Our doors may be closed but you can still get help with your questions and explore a world of resources: . No library card? Click Library card? Click HERE for easy, online registration. Assistance? Live Chat, Online and Telephone: Staff are ready to walk you through all of your questions including community resources, forms and online collection suggestions.
Mondays: 8:30 am-8:30pm; Tuesday – Saturday: 8:30am – 4:30pm:
o Send Questions HERE.
o Call at 289-943-5001
o Chat Live:

Staying cool? Main Branch : Temporary Cooling Centre: branchlibrary.aspx

To provide relief for Town of Ajax residents during heat alerts, the Main Branch of Ajax Public Library will act as a Temporary Cooling Centre, starting Wednesday, June 10, 2020. Hours of operation will be 11 a.m. to 9 p.m, while heat warnings for the Region remain in effect.

For service updates including virtual programs, curbside pickup and cooling centre hours, call 289-943-5001, check or subscribe to the Library’s eNewsletter:

NOTICE: Ajax Public Library

Temporary Relocation Of All Services From Main Branch To Audley Branch

Between Monday July 20 – Monday August 3, the Main Branch will be closed for required roofing renovations. As such, recently launched services at the Main Branch will relocate to the Audley Branch, effective Tuesday, July 21st. The Audley Branch is located at 1955 Audley Road
The Audley Branch of the Library will provide the following services Tuesday – Saturday, 11 am to 7 pm:
•Curbside Pickup and Pedestrian Pickup
•Dropbox Services

Main Branch is scheduled to re-open on Tuesday, August 4, however this date may be subject to change. All updates will be publicized once confirmed.

Customers with questions or concerns about the relocation of services can call us at 289-943-5001 between 8:30 and 4:30 pm.
We apologize for any inconvenience caused and thank you for your patience during this time

Computer Access 💻

July 21st, 2020

Computer access appointments is available Tuesdays to Saturdays between 11am to 7pm (the last bookable time-slot is 6pm). These one hour slots permit 45 minutes of customer use plus a mandatory 15 minutes of workstation cleaning for the next customer. Following health & safety protocols including safe physical distancing, customers are able to enter after completing the COVID-19 self-assessment to use an assigned work station on the 2nd floor with their library card. Call 905-683-4000 ext. 8813 or email to book your appointment now!

  • Appointments are available on-the-hour between 11am to 7pm (the last bookable time-slot is 6pm) and limited to two (2) sessions per day.
  • Please bring your library card for identification purposes — ask staff if you need help registering for a new card!
  • Arrive at the Main Branch Harwood Ave entrance 10 minutes before your scheduled time. Staff will greet you there.
  • Successful completion of a manadatory COVID-19 self-assessment is
    required prior to entry.
  • Staff will guide you to follow the directions to 2nd floor. Additional staff will greet you and show you to your assigned computer workstation on the 2nd floor.
  • Login and work on the computer for up to 45 minutes. Access to the printers will also be available. Staff are available at service desk for assistance.
  • Once your 45 min session is over, please follow the directions to exit the branch.
  • Please note: there will be no access to the library materials while in the branch at this time. Materials are only available via curbside pickup. If required, please speak to a staff member about placing holds on additional materials.

Information Collection

The Gap Committee in collaboration with Durham Housing Advisory Network

Welcome to the Gap Committee website. We understand that these are challenging times. The information on our website is coordinated with the Durham Housing Advisory Network’s daily Service Updates. We are grateful to all the service providers who are continuing to provide services one way or another during the COVID-19 pandemic, and for sharing information about their services with us for you.

If you have updates from your service/agency, or if you are aware of any errors, omissions or discrepancies, please email before 11:00 am each day so they can be added to the service update for the next day. 

If you have concerns about anything in particular, or if you want information about something that you don’t see on the website, please let us know. 

COVID-19 Donation Opportunities

Donation Needed: Looking for sewn masks

CMHA Durham is looking for community support for fabric sewn masks.

If you or someone you know has a sewing machine and is willing to assist us would be much appreciated. Here is are some links below with instructions and patterns:–BOyTiU&feature=emb_rel_end

It has been recommended that pleated masks with ties are more comfortable and allow for variable sizing.
If fabric is not available, any clean breathable cotton fabric can be used (i.e. sheets).

We appreciate any support to help us serve our community for as long as possible.

To reach CMHA-Durham please phone at 995-436-8760 or contact

United Way Durham COVID-19 Emergency Relief Fund

Donate to the United Way Durham COVID-19 Emergency Relief Fund. Every dollar will stay in Durham Region and assist those most vulnerable in our community.

The United Way in Durham is uniquely positioned to work with existing agency and community partners to ensure that your dollars are utilized efficiently and with scale.

As we work through this, we thank you for helping us return to a healthier and more prosperous Durham Region for all.

Durham Outlook for The Needy (DOFN operates St. Vincent’s Kitchen)

DOFN would like to thank everyone for their concerns and caring emails that we have been receiving lately. It is truly appreciated during hard times such as these. Many people have been asking for ways to aid through volunteering, donating food or monetary donations to help DOFN.

  • Monetary Donations: The best way to help support DOFN during these difficult times is through monetary donations. This can be done online at
  • In person: Cheques or cash can be safely dropped off in our mailbox. Please email for times when this will be available. The mailbox is located right inside the main entrance door on your right-hand side. The main door faces the King Street side of the building and has a sign that reads Durham Outlook for the Needy above the door. The door handle and mailbox will be sanitized. If you see someone inside using the mailbox, please wait outside for them to exit. One person inside at a time please.
    • Address is 51 King St E, Oshawa L1H 1B4 First Drop off time will be between 12pm-2pm Tuesday April 7th
  • Volunteering: Currently as a safety precaution we are not requiring the need of any more volunteers during this time, however, when we reopen, we will require all the volunteers we can possibly get. We will notify everyone when the timing is right. Please watch our Facebook page –
  • Food Donations: We are requesting that all food donations be dropped off to Feed the Need. They can be reached at 905-571-3863, please call ahead and do not just show up. We are working with Feed the Need and other organizations in the community pooling our resources together.
  • Programs: Out of the three programs DOFN offers, our Food Distribution and Pick-Up program is still in operation. We are combining efforts with other organizations in the community to ensure the vulnerable in our community are still being supported in the safest possible way. For the protection of the vulnerable in our community we have had to close the kitchen and store programs. These programs will re-open once the state of emergency has been removed.

Thank you to all of the front line workers risking their lives every day to make our community a better place.

COVID-19 Violence Against Women Services

Bethesda House, The Denise House, Herizon House, Y’s Wish:April 24th, 2020

During the course of the COVID-19 pandemic, the essential services of the four “Violence Against Women” (VAW) shelters in Durham Region are open to support women with and without children who are experiencing violence and abuse. We manage our bed counts and capacity issues daily and the availability of beds can change frequently. We do not want the fear that a bed might not be available to stop a woman from reaching out to us for the specialized support we can provide.

Our trained and experienced counselors are there to take their calls 24/7, helping them identify their options and resources.

Women can reach us at…
The Denise House
905-728-7311 or 1 – 800 -263 – 3725
905 576 2997 or 1 – 888 – 576 – 2997
Herizon House
905-426-1064 or 1 – 866 – 437 – 4066
Bethesda House
905-623-6045 or 1 – 800 – 338 – 3397

Durham Rape Crisis Centre Crisis Line: 905 668 9200July 13th

Our counselling services are for women and women-identified survivors of sexual violence who are 16 years of age and older. Currently we are intaking new clients and offering individual and group counselling on phone or secure video. (Clients can also begin intake but defer if they prefer to wait for in-person counselling sessions.)

Our Intake Worker, is Michaela and she can be reached at 905 444 9672 ext: 25 or (the best way) her e-mail is Our current wait time for individual counselling is 3 – 4 months, however once clients begin intake they can join groups (currently we have a meditation, yoga, youth survivors, and survivors circle all via zoom.) These services are between 9 – 5, Monday –Friday.

Our crisis and support line is for any survivor of sexual violence aged 16 or older. It operates 24/7 and staffed by trained volunteers. The number is 905 668 9200.

Our email address is also available at for general information or information about public education.

VAW Assistance Victim Services
Ontario Works in Whitby

July 13th

In response to VAW shelters being at capacity and the additional complications resulting from Covid-19 there is funding available to help women access safe hotel/motel rooms.

Victims of gender-based violence or trafficking who are in need of emergency accommodation can call, during normal business hours:
Victim Services at 905-441-9202 or
Ontario Works in Whitby at 905-666-6239

Victim Services of Durham RegionKira McDonald at
Hailey Collins at 905.925.7202
July 16th

Victim Services of Durham Region (VSDR) is supporting individuals and families victimized by gender- based violence. Clients will be supported by VSDR and connected to appropriate community partners which could include, Income Support, Housing Services, and Shelter Outreach Workers.

Victim Services of Durham Region is no longer accepting new clients into our Hotel Program (Safe Accommodation Program). All clients who are currently supported in hotels through the program will remain in the program until their pre-determined check-out date, and then supported in finding longer term housing. The program will conclude at the end of July 2020.

For emergency accommodation needs 24/7 please contact one of Durham’s VAW shelters.

Victim Services of Durham Region continues to support clients in accessing emotional support, connecting clients to services, and VQRP+ resources. Please call us at 905-721-4226.

The Eligibility Criteria for Accessing this Program Includes:
•Client (inclusive of client and children) is a victim of gender-based violence
with a current threat for their safety in their current place of residence
•Client would be appropriate to refer to a shelter if available
•Client is a Durham Region resident
•Clients do NOT need prior connections with Income Support, DRPS, etc. to
access this funding

To Access this Program:
Calls for general Victim Services support can be made to our mainline at 905-721-4226

DRIVEN905-432-7233July 13th

DRIVEN is open every Monday, excluding statutory holidays, from 8:30am 4:30 pm.

DRIVEN operates under a hub model of service, providing wrap around support to any individual that identifies as female and has been affected by any form of gender-based violence. During COVID-19, we are still available to provide phone support on Mondays. Our phone number is 905-432-7233.

Our email is It’s important to note that our phone and email are not monitored Tues-Fri.

DRIVEN provides a number of supports including housing, counselling, safety planning, connection to legal support, connection to financial support, connection to settlement and newcomer support, connection to employment support, and many other supports through our on-site and off-site partners.

Consolidated Violence Against Women (VAW) Emergency ResponseJuly 13th

A full list of violence against women resources available during the COVID 19 crisis is available at Violence Prevention Coordinating Council of Durham.

COVID-19 Mental Health and Addictions Supports


Distress Center Durham 1-800-452-0688 or 905-430-2522
Durham Mental Health Services 1-800-742-1890
Kids Help Phone 1-800-668-6868
Pinewood’s 24/7 crisis line for substance use:
905-721-4747 ext. 31208 or toll free 1-888-881-8878

PRIDE line
1 (855) 87-PRIDE (77433)
•Mental Health/Distress Support for LGBTQ community
•Open 6 pm to 10 pm

  • Phone and Virtual Supports
  • July/August Programs
  • Day Programs
  • Wellness Recovery Action Plan
  • Recovery College

Canadian Mental Health Association Durham (CMHA-Durham)August 18th 2020

Please note: We have scheduled the enhanced cleaning, disinfecting and servicing of the HVAC system from September 3rd to 7th. The building will be closed during this period.

The building is open Monday to Friday 9-noon and 1-3:30pm. We are screening all visitors and directing at-risk individuals to be tested for COVID-19. All visitors are required to wear a cloth face mask which are provided at the screening station.

We continue to accept and triage referrals from all sources.

We are providing virtual case management and support services as per
the direction of the Ministry of Health. The purpose of this type of service is to support physical distancing and minimizing contact with COVID19.

We continue to provide high-quality care while ensuring the safety of our clients and caregivers, front-line providers, and our community.

We are providing medical appointments with our Nurse Practitioner Led Clinic (NPLC) for any members of the vulnerable community who does not have access to a primary care provider. The clinic can be reached at 1-844-436-8760.
Our Nurse Practitioner led clinic is providing medical supports to Mission United (Simcoe Street United Church – 66 Simcoe Street South, Oshawa) a collaboration amongst existing service providers who work with the unsheltered population in Oshawa to provide essential low-barrier services in one accessible location, delivered by trusted providers during the COVID-10 Pandemic. More details here

Our onsite Bond Street Pharmacy is open Monday to Friday 9-noon and 1-3pm
Two psychiatrists are available for consults via our NPLC and a third
psychiatrist is following ACT clients

Recovery College

CMHA Durham’s Recovery College has gone online! There is a new course catalogue and information about how to join Google Classroom on our website. These include online courses in wellness planning and coping with fatigue.
New Courses will be launched every Tuesday that will offer supports to individuals during this Pandemic. Anyone can sign up for free.

Lakeridge Health, Mental Health, and Pinewood CentreJuly 13th, 2020
  • Outpatient mental health services, Pinewood Centre and Child Youth and Family Program services are provided virtually, through telephone and Microsoft Teams.
  • Residential withdrawal management program are now re-opened with limited capacity for safety during the pandemic. There will be 8 beds open at this time and priority will be given to individuals who are medically stable and experiencing active withdrawal.
  • New clients are being admitted into all outpatient services.
  • Reminder of our new centralized access line for community mental health and Pinewood Centre: 905-721-4747.
  • Rapid Access Addiction Medicine (RAAM) is re-opening for in-person new client assessments on May 7 2020 at the 300 Centre Street location. Appointments only. Please call 905-721-4747 ext 37226 to leave a message and calls to returned same day. Follow up remains virtual.
  • The new Lakeridge Health COVID-19 Mental Health & Addictions (MH&A) Clinic is a phone-based support and counselling service. It is designed to help callers recognize and respond to the effects of COVID19 on their mental health and substance use concerns. The Virtual COVID-19 MH&A
  • Clinic will also help callers with health alternatives, such as coping strategies, mindfulness exercises and anxiety management skills related to substance use, gaming/gambling and mental health issues that are often associated with stress and isolation. To access the Clinic, individuals may call 905-440-7534, Toll-Free 1-833- 392-7363, internally, extension 37534. The Clinic is staffed Monday to Friday 9:00 a.m. to 4:00 p.m
Community Care Durham (CCD) Mental Health SupportsJuly 13th, 2020

COPE is a community mental health service offering emotional support to adults aged 16 and older, with emotional and/or mental health concerns. COPE accepts referrals from a wide variety of community sources. Self referrals are welcome. Once a referral is processed, an assessment is completed to determine service initiation. There is no fee for COPE

During this current COVID-19 situation this essential service is being offered online and by telephone. The Downloadable Referral Form is available here on the CCD website at

Questions about this service can be directed to the local CCD office – see

Salvation Army
45 King Street Oshawa
July 13th, 2020

The Salvation Army Oshawa Community & Family Services is still in operation but with reduced programming. All counselling sessions are now being done via zoom conferencing or by phone.
All group programs are on hold for the time being.

Mental Health Support Healthcare Workers and OthersJuly 13th,2020

Ontario Shores – Health Care Worker Assist Service (HCWAssist)

HCWAssist will provide virtual, rapid access to services for all health care workers, to provide skills that enhance resilience and reduce symptom burden, delivered over a 4-6 week period. An Intake Clinician will assess the individual’s needs and offer a plan of care utilizing a variety of services which may include system navigation, crisis planning or brief therapy intervention.The clinic is open to any health care worker over the age of 18 who meets the criteria for service.

Health care workers can self-refer or refer through their Primary Care
Practitioner to Ontario Shores’ Central Intake at 1.877.767.9642, calling
crisis at 1.800.263.2679 or visit for more


This is a guided self-help program for adults and youth aged 15 and over using workbooks with online videos and phone coaching support. To access, visit for more information or ask your primary care provider for a referral.

Big White Wall

This is a free online mental health support network for Ontarians 16+. Connect with others and share how you’re feeling. Whether facing daily challenges or major events, help is available. Learn new ways to take on life’s challenges. For more information or to access, visit

Helplines/Online Supports

Kids Help Phone
24/7 virtual support service offering professional counselling, information and referrals as well as volunteer-led, text-based support to young people in both English and French at 1-800-668-6868.
Crisis Text Line
To access: text 741741 and type Front Line in the message box
This is an extension of the Kids Help Phone for people of all ages to
provide 24/7 support by text. It provides a targeted support for frontline workers. You will be connected with a trained crisis counsellor on a secure platform that is confidential and anonymous. To access: text
741741 and type Front Line in the message box
For assistance in accessing other mental health and addictions services in Ontario for those over 18, contact ConnexOntario, Ontario’s mental health, addictions
and problem gambling help line at 1-866-531-2600.
Good2Talk is a free, confidential mental health support service
providing professional counselling and information and referrals for mental health, addictions and well-being to postsecondary students in Ontario, 24/7/365. Learn more at
Addictions Counselling
12-Step Recovery Meetings

To respond to the growing need for community and support during this time, below are the details on 12-step recovery meetings for all addictions:
Every Tuesday at 12:30 pm EST 
Every Thursday at 12:30 pm EST

Sunday evening at 7 pm EST
Click this link to join the meeting:
Please share this group and this zoom link to those in need of a home group during this time.

Addiction Counselling
(Canadian Addiction Counsellors Certification Federation)

This website is offering free unlimited addiction counselling via instant messaging and or video chat.


Self Care

“Being Resilient During Coronavirus”

Here are 2 opportunities to practice mindfulness – both are facilitated by experts. They can be used by to staff; colleagues, clients/families, and anyone else that comes to mind.
These are also being posted on Ontario Tech’s website.
1) Opportunity to join in weekly mindfulness practice groups through ZOOM – you can join with or without video

Tuesday evening – 7 pm:
Monday evenings:

2) Free daily mindfulness practice with a group, led by world renowned experts – you sign up – here is the link

Once you’ve signed up, you will receive an email confirmation.

COVID-19 Food Banks

FOOD BANKS IN DURHAM REGION (Feed the Need Durham Partners)

This link has updated information as it comes in so it is the most up to date source of information from Feed the Need Durham.


New Life Neighbourhood Centre will re-open Thursday May 7th from 1:00 to 3:30pm to existing clients by appointment only.

Clients will need to call 905-404-2004 to pre-register for an appointment and assigned pickup time slot.


387 Simcoe Street South,

Temporary Changes
Effective from Monday May 11th temporary changes have been made to our food bank pick-up rules. Clients can receive:
· Full hamper, with hygiene products once a month
· Top up every two weeks
· Produce once a week
Clients can call the agency at 905-728-7525 or email

Food Bank Hours

Monday: CLOSED
Tuesday: 9:00 am – 11:30 am & 1 pm – 3pm
Wednesday: CLOSED
Thursday: 9:00 am – 11:30 am & 1 pm – 3 pm
Friday: 9:00 am – 11:30 am & 1 pm – 3 pm

45 King St. Oshawa

Effective from Monday March 30th we will be operating our food bank at The Salvation Army on the following days. All other services will remain as
previously reported.

Monday, Wednesday & Friday 9:30-12pm.


The Salvation Army Food Bank and Family Services is open for family food service for new and existing clients and those in need during this difficult
time. Emergency food bags specific to those without cooking facilities are available. Appointments can be made at 905 427 7123 to register or book an
appointment for food pick up.

The centre is open Monday to Thursday 10 am12 pm and 1 pm to 3 pm. Bagged lunches are provided on Tuesday and Thursday from 12pm – 1pm. To support physical distancing all pick ups are being facilitated at the back entrance door.

Community Food Box

Community Food Box: $30.00 (subsidies are available). “Community to Table” Food Box. In response to the public health crisis, Community Care Durham is partnering with local businesses to offer a weekly food box containing kitchen essentials, much of which are locally made or grown.

The Community Food Box contains essential groceries for healthy living and
may contain eggs, dairy, breads, baked goods, pasta, soups, beverages, paper products, fruits and vegetables.
Local business partners will vary weekly and we will continue to partner with local business to bring you a truly “community” experience.

Order Monday with free delivery to your door on Friday. (Credit card or preauthorized payments only) To order please call 1-888-255-6688.

COVID-19 Shelters

August 18th

To align with COVID-19 Stage 3 in Durham Region, the IOTC program at Camp Samac will be ending Intakes to the Camp Samac location after 5:00 pm on Monday, August 17. Intake will be dependent on availability of beds.

After this time, housing providers will be working actively to house the patrons who are currently at this location.

The community of housing and support service partners are currently planning to increase access to permanent, transitional and supportive housing. Please watch for updates as they are available.
Shelter and support will continue to be provided as follows:

24/7 shelter locations at the First Light Foundation of Hope at 253 Simcoe St. Oshawa; and at the Christian Faith Outreach Centre Doors of Compassion at 158 Harwood Ave. South in Ajax.

As of right now, we will transition from Camp Samac on Sept 14 to these
locations. Intake will still remain closed. Formal shelter system will service anyone not currently in the IOTC program. CFOC and FLFOH still operate drop in centres at their current locations. CFOC
Mon – Fri 5pm – 7pm, Sat/Sun 12-4pm. FLFOH 6 – 8 am and pm Mon-Fri

Existing Emergency shelters at Cornerstone Community Association
Oshawa (905-433-0254); Muslim Welfare Home Whitby (1-866-666-1115); Durham Youth Services (905-239-9477)

Violence Against Women shelters at The Denise House (1-800-263-3725); Herizon House (1-866-437-4066), Y’s Wish (1-888-576-2997)and Bethesda House (1-800-338-3397).

Safe sleep beds and support at Mission United from 10:00 am to 3 pm Monday to Friday.

Monday to Friday support at the Ajax Hygiene Hub from 9 -5 at the Ajax Community Centre.

As our Built for Zero work continues, the goal of which is to end Homelessness in Durham Region by 2024, these locations are working with patrons who are homeless to add their names to the By-Name List. More information about this will also follow.


Remains open but currently the shelter is at capacity.

Youth are encouraged to contact the shelter for other options and support if they are struggling. DYS has now implemented an outreach program for the summer months. The goal of this program is to provide youth aged 16-24 in the Durham Region support services wherever they may be. We will be working with clients individually to provide intensive case management in order to help our youth succeed. DYS will be working with the In and Out of The Cold (IOTC) program located at Camp Samac in Oshawa and the Ajax Hub located at the Ajax Community Centre, to provide these services at their locations.

We will be on site at both locations throughout the week, however if available, DYS outreach worker will be able to go where needed through the day in order to support youth needs. The following supports can be provided through intensive case management:
‣Housing Support
‣Financial Support
‣Employment Support
‣Mental health and Addiction Services
‣Victim Services
‣Emergency Shelter Referral
‣Legal Support
‣Counselling Services.

If you have any questions or would like to access these services, please connect with Outreach Worker Kristin Beck at 905-239-9477 (shelter line); 905-391-8990 (cell); or

COVID-19 Services and Street Outreach


Mission United at the Back Door Mission- 66 Simcoe St. South Oshawa

MISSION UNITED is open at the Backdoor Mission. The Backdoor Mission is open daily from 9:00 am to 7:00 pm for hot lunch and washrooms.
Partners on site include CMHA-Durham, Region of Durham Primary Care Outreach Program, Durham Mental Health Services and Aids Committee of Durham Region.

Washrooms will be open all day until 7:00 pm. Other programming (below) will run from 10 am – 3 pm Monday to Friday.

All visitors will be screened for COVID-19 testing and linked with assessments and isolation locations if necessary. Visitors will have access to several stations:
• Take-out Hot Lunch Program (10 am – 1pm), and food Basket
• Mental Health Support and Safe Sleep
• Health Clinic for primary care and psychiatric support
• Withdrawal Management & Harm Reduction
• Housing Navigation & Supplies (Housing, Find a Bed, Outdoor
• Registration for the IOTC program at Camp Samac from 9 am to 7 pm daily. Transportation is provided.
• Footcare on Fridays from 10:00 am to 3:00 pm.
• Ontario Works support on-site

Aids Committee of Durham Region (ACDR)

ACDR programs are being held remotely as much as possible while social distancing is in effect. For program information or to request a virtual sexual health workshop for your organization or youth group, email to be directed to the coordinator you
need. For support services such as food bank and health system navigation for people living with HIV and their families, please email We will get back to you as soon as possible. For more information on ACDR, please Check:

ACDR’s volunteer department is currently receiving applications for student placements for fall 2020 and later. Our volunteer opportunities will increase as it becomes safe to do so. Contact

John Howard Society Bowmanville: 289-927-2419
Oshawa: 905-926-7929
Whitby: 905-926-8073

Harm Reduction Services are being offered at all of the JHS offices. New Hours are:
Oshawa – Monday to Friday 8am – Noon and 1- 4pm
Whitby – Monday and Thursday 10am-noon
Bowmanville – Monday and Thursday 1-4pm
Evening Harm Outreach continues 6pm – 11pm by phone.

All hours and phone numbers are posted at all offices. Other Programs Clients will continue to be supported via phone and email. Resource rooms are not open to the public but staff are available by phone to assist clients with
• Housing search, eviction prevention, landlord mediation, advocacy
• Forms and applications such as housing stability funds, OESP, rental
applications, Canadian birth certificates
• Referrals to community resources

Please call:
Bowmanville: 289-927-2419
Oshawa: 905-926-7929
Whitby: 905-926-8073

John Howard Society OUTREACH(905) 440-5410

Project X-Change Outreach is delivering harm reduction supplies to individuals in the community with adjusted hours of 6-11pm – Clients can text or call outreach at (905) 440-5410.
Harm Reduction Services are being offered at all of the JHS offices. New Hours are:
Oshawa – Monday, Tuesday, Wednesday, Thursday and Friday 8 am – noon and 1- 4pm

Whitby – Monday and Thursday 10am-noon
Bowmanville – Monday and Thursday 1-4pm

Evening Harm Outreach continues 6pm – 11pm by phone.
All hours and phone numbers are posted at all offices. Outreach presence at community agencies, Women’s drop-in program, and kit-making groups have been temporarily suspended until further notice

Durham Youth Services- Joanne’s HouseOutreach Worker Kristin Beck
905-239-9477 (shelter line)
905-391-8990 (cell)

Remains open but currently the shelter is at capacity.

Youth are encouraged to contact the shelter for other options and support if they are struggling. DYS has now implemented an outreach program for the summer months.
The goal of this program is to provide youth aged 16-24 in the Durham Region support services wherever they may be. We will be working with clients individually to provide intensive case management in order to help our youth succeed. DYS will be working with the In and Out of The Cold (IOTC) program located at Camp Samac in Oshawa and the Ajax Hub located at the Ajax Community Centre, to provide these services at their locations. We will be on site at both locations throughout the week, however if available, DYS outreach worker will be able to go where needed through the day in order to support youth needs. The following supports can be provided through intensive case management:
• Housing Support
• Financial Support
• Employment Support
• Mental health and Addiction Services
• Victim Services

• Emergency Shelter Referral
• Legal Support
• Counselling Services.

If you have any questions or would like to access these services, please
connect with Outreach Worker Kristin Beck at 905-239-9477 (shelter line);
905-391-8990 (cell); or

Community Development Council of Durham (CDCD)

CDCD is currently available through phone and email only. The agency is closed to the community at this time.

Please see Housing Security, Income Security, and Outreach Services (below).

Community Development Council of Durham
905.686.2661 ext 227

Outreach Services for Ajax/Pickering continue through phone and email. Please contact 905.686.2661 ext 227 for support. Voicemails will be returned within 1-2 business days.
Outreach will be attending the Ajax Hygiene HUB on:
• Mondays from 9 to about 2 pm.
• Wednesdays from 12 – 5 pm.
• Friday all day

We are available to meet with clients from the Ajax/Pickering area who
attend the HUB, to provide housing supports.

Street Outreach Support

Primary Care Outreach Program

PCOP continues to provide Outreach 8-4 Monday to Friday, in collaboration with Mission United.

Welcoming Streets Harm Reduction

Outreach is being provided as of now according to the schedule below. People can access harm reduction supplies, naloxone, basic essentials,
and light refreshments. We can also aid with referrals and support.

Monday to Friday:
Welcoming Streets is parked out front of Back Door Mission from 11:30- 12:30
Monday to Friday: Welcoming Streets, and Harm Reduction and Hep C are at Memorial Park on Metcalfe Street from 2:00-3:00
Monday to Friday: between 1:00 and 1:45 we are driving through the downtown Oshawa core to check on the downtown businesses and any individuals that are seeking assistance

Welcoming Streets is responding to some business calls, depending on the situation
Call or text Adam 289-385-3741 or Sara 289-927-5059 (Harm Reduction
Supplies and Hep C info), or Lindsay 289-355-8938 (Welcoming Streets)

We are also driving around in the van and offering services as necessary.
Look for the dark blue van with Carea labelling and flag us down!

Salvation Army Street Ministry

Our Street Ministry – Oshawa is still ongoing on Metcalfe Street at Memorial park on Tuesday evening from 6pm-7pm.

Cornerstone Street Outreach

Staff are in the office and offering limited services by appointment only, through their Case Manager.

Staff are located at the accessible door entrance, when individuals do come by. We are screening individuals and asking them to wash hands before entering building.

COVID-19 Community Unsheltered Supports

Washroom and Shower Access


May 15th, 2020

LocationCurrent Status
The Back Door Mission
66 Simcoe St S, Oshawa

Mission United
MISSION UNITED is open at the Backdoor Mission. The Backdoor Mission is open daily from 9:00 am to 7:00 pm.

Washrooms will be open all day until 7:00 pm.

Other programming (below)
will run from
10 am – 3 pm
Monday to Friday.

All visitors will be screened for COVID-19 testing and linked with assessments and isolation locations if necessary. Visitors will have access to several stations:

•Hot Lunch Program (10 am – 1pm), and food Basket
•Crisis Support and Safe Sleep
•Health Clinic for primary care and psychiatric support
•Withdrawal Management & Harm Reduction
•Housing Navigation & Supplies (Housing, Find a Bed, Outdoor
Gate 3:16
64 Albany St, Oshawa
We now are in our regular hours during the week:
Monday to Thursday 8am to 2pm
Friday 8am to 1pm
Saturdays; Every Second and Fourth Saturday of each month we serve lunch at approximately 11 / 11:30 am and we are usually finished by the latest 2pm. This is hosted by a local church located in Whitby and on our premises.
Sundays Every Sunday at 3pm, a Pastor comes from a local church to our premises. He conducts a quick church service and then serves a BBQ / meal.

•Free laundry services.
•Showers and washrooms available during opening hours.
•Clothing is also distributed on Tuesdays only.
The Refuge
300 Court St, Oshawa
Given the move to Phase 2 and that many locations have reopened for washrooms, The Refuge will be going back to
Serving youth aged 16-26 only,
• Monday to Friday breakfast and lunch will be served on our backyard patio.
• Closed on Saturday and Sunday.
Bathroom will remain open between 9:00am-2pm. Shower will be available (only one shower stall available) while we are open.
Monday, Tuesday, Wednesday, Thursday, Friday
Breakfast and Lunch 9-2.
Shower 9-2
Washroom 9-3:30


April 22nd, 2020

LocationCurrent Status

Iroquois Park Sport Centre and McKinney Centre
Parking Lot

500 Victoria St W, Whitby
Whitby has now put out porta-potties in the parking lot of Iroquois Park Sport Centre and McKinney Centre for unsheltered access.

They would like to direct anyone needing to shower to one of the other sites as they are primarily focused on transportation workers (truck drivers) as per their press release this week.


May 14th, 2020

LocationCurrent Status
Ajax Community Centre Hygiene Hub
75 Centennial Road, Ajax
VHA Home Health Care is coordinating ARI screening and direction to Public Health for COVID positive clients.
We are also offering box lunches, snacks, and beverages on-site as well as, shower and bathroom facilities “Ajax Hygiene Hub”. Cell phone charging and Wi-Fi available onsite.
Additionally there are VHA staff on-site for connections to referrals,
community resources and informal counselling.
We are also accepting donations at the main entrance of the Center to
support the Ajax Community Center and Dunbarton High school hygiene Hubs. The Public can contact Ajax Community Center for more information
Operating hours are Monday – Friday from 9am -1 pm. There are 24 hour porta-potty units in the parking lot of the Ajax Community Centre.
Christian Faith Outreach Centre- Doors of Compassion
158 Harwood Ave S, Ajax
CFOC-DOC is open:
5pm – 7pm
12:00pm – 4pm
for light refreshments, warm-up, phone charging and washrooms.


May 22nd, 2020

LocationCurrent Status
Pickering Hygiene Outreach Program
Dunbarton Indoor Pool is located at 655 Sheppard Avenue,
Will be closing due to lack of use. Please refer people to the Ajax Hygiene Hub or Mission United effective immediately.

COVID-19 Income Security

Income Security

If you are worried about paying a utility bill, contact your utility company for information about relief and other options. All utility companies that provide service in Durham Region have created COVID-19 assistance and flexibility programs to support residents.

Hydro and water disconnects are suspended until further notice.
· All eviction orders are suspended until further notice.
·  The personal income tax deadline has been extended to June 1st.

Community tax clinics are postponed at this time, but information will be posted at as it becomes available.

Ontario Health Card

The Federal government has assured seniors that OAS and GIS payments will not be interrupted.

The Ontario government has extended validation periods for Ontario Health Cards. Anyone with an expiring or expired health card will continue to have access to insured health services.

The Ontario government is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage and will cover the cost of COVID-19 services for any uninsured people who do not meet the criteria for OHIP coverage

Service Canada

At this time, we will be closing in person Service Canada Centres.
Canadians will still be able to access their benefits. The best way to apply remains online at:

Employees at Service Canada sites will turn their attention to serving Canadians over the phone. Our Citizen Service Officers will be providing personalized service support for EI and pensions applications, in addition to the services provided over the phone by our call centres. This will allow more Canadians to get the support they need, while better protecting both them and our staff.

Service Ontario

To help ensure your safety and the safety of others, we urge Ontarians not to visit a ServiceOntario centre unless completely necessary.
Please consider:
•completing your transactions online (if available)
•staying home if you are sick

Please note that some ServiceOntario centres are operating with reduced hours, please check the times for your location.
As of June 10th, centres that are known to be open in Durham Region are at:
Whitby at 590 Rossland Road East. 905-665-4007
Oshawa at 333 King St. West from 9:00 to 1:00 pm 1-800-267-8097

Canada Emergency Response Benefit

The Federal Government has announced a new benefit to help people who have been impacted by COVID-19, the Canada Emergency Response Benefit (CERB).

CERB is a new benefit which combines the two previously announced benefits:
-The Emergency Care Benefit and the Emergency Support Benefit. All Canadians who have stopped working due to COVID-19, whether they are EI-eligible or not, will be able to receive CERB to ensure they have timely access to the income support they need.

CERB is a simpler and more accessible taxable benefit which will provide $2,000 a month for up to four months for workers who lose their income because of the COVID-19 pandemic.

Those already on EI regular and sickness benefits will continue to receive those benefits and should not apply for CERB. If EI ends before October 3, 2020, they can apply for CERB once EI benefits end if they are unable to return to work due to COVID-19.

If you have already applied for EI and your application is not yet processed, you do not need to reapply.

The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number.

EI-eligible Canadians who have lost their job can continue to apply for EI, as can Canadians applying for other EI benefits. The dedicated phone lines for these inquiries related to EI and COVID-19 are 1-833-381-2725 (toll-free) or
teletypewriter (TTY): 1-800-529-3742.

More complete information is at

Tax Filing

The personal income tax deadline has been extended to June 1.
Community tax clinics are postponed at this time, but information will be posted at as it becomes available.

Find information and resources about filing your own taxes from the Government of Canada here:

A direct link to a list of certified software options (many are free) is available here:

More tax filing information will be provided as it is available

Ontario Works

Update July 29th*:

Effective August 4, 2020 our new “door side” hours will be 8:30-5pm Monday to Friday. To minimize contact, we are still encouraging clients to avoid going to an ODSP office unless asked to do so. Clients are encouraged to connect with their caseworker through email (if possible) at

Updated May 22nd

All Income and Employment Support offices are currently closed to the public, which includes the Employment Resource Centre located in the Midtown Mall. Ontario Works clients can continue to contact their caseworker for supports as all staff are currently teleworking.

Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, reloadable payment card or cheque. To apply for Ontario Works or Emergency Assistance through Ontario Works please call the application centre at 1-877-678-6333

Applications for Ontario Works financial assistance will continue online and through the Application Centre which is available Monday to Friday from 8am to 4pm.

The telephone application will take approximately one hour to complete.
*Local calls: 905-428-8982
*Toll-free: 1-877-678-6333
*Bell Relay: 1-800-855-0511

Cheque pick up dates for Ontario Works clients with NO FIXED ADDRESS for September 2020 payments.

Cheques and reloadable payment cards for clients with No Fixed Address will be available for pick up the following dates and locations.
Clients without proper identification to have their cheques cashed by the bank will need to get them stamped by Ontario Works staff at time of cheque pickup.
Ajax Office: Monday August 31st, Tuesday September 1st between the hours of 11:00 a.m. and 2:00 p.m. at the Ajax Ontario Works office,140 Commercial Ave Ajax

Oshawa Office: Monday August 31st, Tuesday September 1st between the hours of 11:00 a.m. and 2:00 p.m. at the Oshawa Ontario Works office, C1A-200 John St., Oshawa

Whitby Office: Monday August 31st, Tuesday September 1st between the hours of 11:00 a.m. and 2:00 p.m. at Regional Headquarters 605 Rossland Road E, Whitby – Garden Street entrance ONLY.
 Clients will be expected to present valid ID (Driver’s license,
passport, Birth Certificate, Ontario photo ID etc.)

Ontario Disability Support Program (ODSP)

Updated May 22nd

COVID-19 KEY INFORMATION Please find this information page here: Temporary Changes to ODSP. This information page can be printed/distributed as needed.

ODSP office hours are now 10 a.m. to 2 p.m. Monday to Friday with reduced staff. Please be patient as we do our best to assist you, answer calls and respond to inquiries. For everyone’s health and well-being, please avoid going to an ODSP office unless asked to do so.

Phone will be answered 9am-4:45pm Clients are encouraged to connect with their caseworker through email (if possible) at

Key information for clients

You will continue to receive your monthly ODSP payment. If you usually pick up payments from your ODSP office, you should contact the office for instructions. You do not need to drop off an income report in person. You may use the MyBenefits online service, mail, email, or call the office. Payments will not be suspended if the report is late.
Payments for Special Diet Allowance, Mandatory Special Necessities or other recurring benefits expiring will be extended and a new form is not required.
If you need a new benefit such as eyeglasses, repairs to a wheelchair, or other assistance, contact your ODSP office. If you can’t get in to see a healthcare practitioner, we will help you complete the relevant form.

Emergency benefit

ODSP clients who have additional expenses related to the COVID-19 outbreak and who don’t receive Canada Emergency Response Benefit (CERB) income (with some exceptions) are eligible for monthly payments of $100 for a single person or $200 for a family until July 2020. Families with a youth under 18 receiving the CERB or a family member in full-time school attendance receiving the CERB may still be eligible for the benefit. If you received this benefit in March or April and meet the eligibility criteria, you will automatically receive the benefit in May, June and July. For new requests, please email or call 1-888-444-2412 with your name, member ID and your additional expenses.

Applying for ODSP and medical reviews

The ministry is still processing ODSP applications. We can send the application package directly to an applicant’s healthcare practitioner to help avoid in-person visits. If you have an ODSP application package or medical review package that is due soon but you can’t submit it to the Disability Adjudication Unit by the deadline, we will accept late packages during the COVID-19 emergency period.
Please disregard any letters you may receive about the deadline for your ODSP application package, medical review package, or internal review request during this time.We will re-assess the situation at a later date and inform you of any changes.
Call the Disability Adjudication Unit at 1-888-256-6758 if you have any questions.

Appeals and reviews

If you disagree with a decision and want to ask for an internal review, the timeline for asking is suspended during the emergency period. If you disagree with a decision and want to appeal it, you can appeal to the Social Benefits Tribunal (SBT) after seeking internal review. You must still request an internal review to appeal.
For questions about an SBT appeal, contact the SBT at 1-800-753-3895 (toll free), 1-800-855-0511 (TTY), or visit

Treatment of the Canada Emergency Response Benefit (CERB)

For all ODSP applicants and recipients, CERB payments are treated like employment income. The first $200, and 50 per cent of each additional dollar received, is exempt.
If you are receiving the CERB, you should report this income. You can do this using phone, fax, mail, secure email or the general ODSP office email address.
If you become financially ineligible for OSDP income support while receiving the CERB, you will not lose access to health benefits. You will remain on social assistance, at a nominal amount, to ensure continued access to benefits and case management supports.
Please do not contact ODSP to apply for the CERB. For information on
eligibility for CERB or to apply visit: Canada Emergency Response Benefit
Additional resources

Receiving payments by cheque? Consider switching to direct bank
deposit (DBD) payment or a reloadable payment card (RPC). Contact
your ODSP office to ask about this.

Want to know more about your ODSP payment or benefits? Visit or use the Interactive Voice Response
(IVR) system
. Contact your ODSP office for help getting set up. • Want more information about the provincial response to COVID-19?


Local offices are to process their own requests by completing the Emergency Benefit Request form and forwarding daily for processing.
Clients are still to contact there local ODSP office directly to apply for the
ODSP Emergency Benefit. Clients can request this by leaving a voice mail at 905-440-1030 ext 1031 or calling their caseworker directly.