Libraries and Public Access to Computers

Oshawa Public Library

With Southern Ontario entering the COVID-19 Provincewide Shutdown, all Oshawa Public Libraries branches will be closed to the public effective December 24th. Curbside Take-out Service will be available at the Jess Hann, McLaughlin and Northview branches beginning on January 2, 2021. The Delpark Homes Centre Branch will remain closed until further notice.

Here is the full service update from our website:

Ajax Public Library – Audley Branch, 1955 Audley Road (See notice below this update)

What are we doing to keep you safe?
As the Province goes into shutdown effective Deccember 26, 2020 at 12:01 a.m., the following changes will be made to Library services:
o All branches of Ajax Public Library will be closed to the public;
o Library materials can be placed on hold and picked-up via curbside/pedestrian pick-up;
o Library materials can be returned via external drop boxes at all three branches, 24/7;
o All items that have been returned will be quarantined for 7 days before being removed from your account;
o Virtual programs will continue to be available online;
o Digital collections such as downloadable or streaming eBooks, audiobooks, movies, TV shows, and more will be available;
o Library staff will offer reference assistance via phone, email, or chat.

Information Collection

The Gap Committee in collaboration with Durham Housing Advisory Network

Welcome to the Gap Committee website. We understand that these are challenging times. The information on our website is coordinated with the Durham Housing Advisory Network’s daily Service Updates. We are grateful to all the service providers who are continuing to provide services one way or another during the COVID-19 pandemic, and for sharing information about their services with us for you.

If you have updates from your service/agency, or if you are aware of any errors, omissions or discrepancies, please email before 11:00 am each day so they can be added to the service update for the next day. 

If you have concerns about anything in particular, or if you want information about something that you don’t see on the website, please let us know. 

COVID-19 Donation Opportunities

Donation Needed: Looking for sewn masks

CMHA Durham is looking for community support for fabric sewn masks.

If you or someone you know has a sewing machine and is willing to assist us would be much appreciated. Here is are some links below with instructions and patterns:–BOyTiU&feature=emb_rel_end

It has been recommended that pleated masks with ties are more comfortable and allow for variable sizing.
If fabric is not available, any clean breathable cotton fabric can be used (i.e. sheets).

We appreciate any support to help us serve our community for as long as possible.

To reach CMHA-Durham please phone at 995-436-8760 or contact

United Way Durham COVID-19 Emergency Relief Fund

Donate to the United Way Durham COVID-19 Emergency Relief Fund. Every dollar will stay in Durham Region and assist those most vulnerable in our community.

The United Way in Durham is uniquely positioned to work with existing agency and community partners to ensure that your dollars are utilized efficiently and with scale.

As we work through this, we thank you for helping us return to a healthier and more prosperous Durham Region for all.

Durham Outlook for The Needy (DOFN operates St. Vincent’s Kitchen)

DOFN would like to thank everyone for their concerns and caring emails that we have been receiving lately. It is truly appreciated during hard times such as these. Many people have been asking for ways to aid through volunteering, donating food or monetary donations to help DOFN.

  • Monetary Donations: The best way to help support DOFN during these difficult times is through monetary donations. This can be done online at
  • In person: Cheques or cash can be safely dropped off in our mailbox. Please email for times when this will be available. The mailbox is located right inside the main entrance door on your right-hand side. The main door faces the King Street side of the building and has a sign that reads Durham Outlook for the Needy above the door. The door handle and mailbox will be sanitized. If you see someone inside using the mailbox, please wait outside for them to exit. One person inside at a time please.
    • Address is 51 King St E, Oshawa L1H 1B4 First Drop off time will be between 12pm-2pm Tuesday April 7th
  • Volunteering: Currently as a safety precaution we are not requiring the need of any more volunteers during this time, however, when we reopen, we will require all the volunteers we can possibly get. We will notify everyone when the timing is right. Please watch our Facebook page –
  • Food Donations: We are requesting that all food donations be dropped off to Feed the Need. They can be reached at 905-571-3863, please call ahead and do not just show up. We are working with Feed the Need and other organizations in the community pooling our resources together.
  • Programs: Out of the three programs DOFN offers, our Food Distribution and Pick-Up program is still in operation. We are combining efforts with other organizations in the community to ensure the vulnerable in our community are still being supported in the safest possible way. For the protection of the vulnerable in our community we have had to close the kitchen and store programs. These programs will re-open once the state of emergency has been removed.

Thank you to all of the front line workers risking their lives every day to make our community a better place.

COVID-19 Victims of Violence, Assault or Abuse

Bethesda House, The Denise House, Herizon House, Y’s Wish:April 24th, 2020

During the course of the COVID-19 pandemic, the essential services of the four “Violence Against Women” (VAW) shelters in Durham Region are open to support women with and without children who are experiencing violence and abuse. We manage our bed counts and capacity issues daily and the availability of beds can change frequently. We do not want the fear that a bed might not be available to stop a woman from reaching out to us for the specialized support we can provide.

Our trained and experienced counselors are there to take their calls 24/7, helping them identify their options and resources.

Women can reach us at…
The Denise House
905-728-7311 or 1 – 800 -263 – 3725
905 576 2997 or 1 – 888 – 576 – 2997
Herizon House
905-426-1064 or 1 – 866 – 437 – 4066
Bethesda House
905-623-6045 or 1 – 800 – 338 – 3397

Durham Rape Crisis Centre Crisis Line: 905 668 9200Oct. 20

Our counselling services are for women and women-identified survivors of sexual violence who are 16 years of age and older. Currently we are intaking new clients and offering individual and group counselling on phone or secure video. (Clients can also begin intake but defer if they prefer to wait for in-person counselling sessions.)

Our Intake Worker, is Michaela and she can be reached at 905 444 9672 ext: 25 or (the best way) her e-mail is Our current wait time for individual counselling is 3 – 4 months, however once clients begin intake they can join groups (currently we have a meditation, yoga, youth survivors, and survivors circle all via zoom.) These services are between 9 – 5, Monday –Friday.

Our crisis and support line is for any survivor of sexual violence aged 16 or older. It operates 24/7 and staffed by trained volunteers. The number is 905 668 9200.

Our email address is also available at for general information or information about public education.

Victim Services of Durham RegionKira McDonald at
Hailey Collins at 905.925.7202
Oct 20

Victim Services of Durham Region (VSDR) is supporting individuals and families victimized by gender- based violence. Clients will be supported by VSDR and connected to appropriate community partners which could include, Income Support, Housing Services, and Shelter Outreach Workers.

Victim Services of Durham Region is no longer accepting new clients into our Hotel Program (Safe Accommodation Program). All clients who are currently supported in hotels through the program will remain in the program until their pre-determined check-out date, and then supported in finding longer term housing. The program will conclude at the end of July 2020.

For emergency accommodation needs 24/7 please contact one of Durham’s VAW shelters.

Victim Services of Durham Region continues to support clients in accessing emotional support, connecting clients to services, and VQRP+ resources. Please call us at 905-721-4226.

The Eligibility Criteria for Accessing this Program Includes:
•Client (inclusive of client and children) is a victim of gender-based violence
with a current threat for their safety in their current place of residence
•Client would be appropriate to refer to a shelter if available
•Client is a Durham Region resident
•Clients do NOT need prior connections with Income Support, DRPS, etc. to
access this funding

To Access this Program:
Calls for general Victim Services support can be made to our mainline at 905-721-4226

Durham Region domestic Violence/Sexual Assault Care Centre To reach the office 905 576-8711 ext. 33286….Mon-Fri, 0700-1500
To reach emergency services Please go directly to the Emergency Department at LHO
To reach counselling services
905 576-8711 ext.32328….Mon-Fr-, 0900-1700
Oct 20

Acute care medical services for victims of sexual assault and domestic
violence. Including examination, treatment, evidence collection, documentation, referrals and follow –up. Services are available 24/7 staffed
by on call nurses through the Emergency Department at the Lakeridge Health Oshawa site (LHO). Availability of services have not changed during Covid-19.
We also offer trauma counselling for victims over 18 years of age who present within a year of the assault. Counselling is currently being done via a phone call.

To reach the office 905 576-8711 ext. 33286….Mon-Fri, 0700-1500
To reach emergency services Please go directly to the Emergency Department at LHO
To reach counselling services
905 576-8711 ext.32328….Mon-Fr-, 0900-1700

Victim/Witness Assistance Program Oct 20

During the COVID 19 pandemic, we have continued to offer services to Victims/Witnesses of crime, however, our offices are currently closed to walk in clients. In order to access services, please call into our office at 905-743-2790 and leave a message. To expedite service, please state the victim’s name, the name of the accused person and clearly state a number the victim can be reached at. A worker will then reach out as soon as possible, normally within one business day. All of our services are free of charge.
The Victim/Witness Assistance Program provides information, assistance and support to victims and witnesses of crime to increase their understanding of, and participation in, the criminal court process. This service is offered in cases where charges are laid and the matter is still before the Court.

Services are provided on a priority basis to the most vulnerable victims and
witnesses of violent crime, such as domestic violence, child abuse, sexual
assault, homicide and hate crime. Families of traffic fatality victims are also
eligible. Services begin once police have laid charges and continue until the
court case is over.
Victim/Witness Assistance Program services include:
 Crisis intervention
 Emotional support
 Case specific information (court dates, bail conditions)
 Court preparation and orientation information
 Needs assessment
 Referrals to community agencies.
For more information, please refer to the Victim/Witness Assistance Program brochure.

DRIVEN905-432-7233Oct 20

DRIVEN is open every Monday, excluding statutory holidays, from 8:30am 4:30 pm.

DRIVEN operates under a hub model of service, providing wrap around support to any individual that identifies as female and has been affected by any form of gender-based violence. During COVID-19, we are still available to provide phone support on Mondays. Our phone number is 905-432-7233.

Our email is It’s important to note that our phone and email are not monitored Tues-Fri.

DRIVEN provides a number of supports including housing, counselling, safety planning, connection to legal support, connection to financial support, connection to settlement and newcomer support, connection to employment support, and many other supports through our on-site and off-site partners.

Consolidated Violence Against Women (VAW) Emergency ResponseOct. 20

A full list of violence against women resources available during the COVID 19 crisis is available at Violence Prevention Coordinating Council of Durham.

Luke’s PlaceOct. 20

COVID-19 Mental Health and Addictions Supports


Distress Center Durham 1-800-452-0688 or 905-430-2522
Durham Mental Health Services 1-800-742-1890
Kids Help Phone 1-800-668-6868
Pinewood’s 24/7 crisis line for substance use:
905-721-4747 ext. 31208 or toll free 1-888-881-8878

Overdose Prevention Line: 1-888-853-8542
Grenfell Ministries Overdose Prevention Line (O.P.L) is a number you can call if you are about to use drugs and are located in Ontario. This is a peer development initiative, and your call will be answered without judgment. You will be asked for your code (which is comprised of the first 2 letters of your first name, the first 2 letters of your last name, and the last two digits of your date of birth), your location and a few questions in relation to anonymous data collection, no personal data that can be used to identify you will be collected or stored.

The operator will stay with you on the phone line while you use drugs, in the event that they receive no response after administration of narcotics the operator will call 911 and alert them to a possible overdose at the location you had given.

The Line is now open 24/7
You can call us if you are about to use drugs or if you are in need of harm reduction supplies or assistance with at home detoxing.
For more information :

PRIDE line
1 (855) 87-PRIDE (77433)
•Mental Health/Distress Support for LGBTQ community
•Open 6 pm to 10 pm

Harm Reduction

Aids Committee of Durham Region (ACDR) Harm Reduction 115 Simcoe Street South.

ACDR’s harm reduction program has resumed at their office located at
115 Simcoe Street South. These services can be accessed Monday-Friday from 9 AM – 5 PM.

Harm reduction supplies, kits, naloxone, and fentanyl testing kits are available. For more information please contact Kayla at

JOHN HOWARD SOCIETYBowmanville: 289-927-2419
Oshawa: 905-926-7929
Whitby: 905-926-8073

Harm Reduction Services are being offered at all of the JHS offices. New Hours are:
Oshawa – Monday to Friday 8am – Noon and 1- 4pm
Whitby – Monday to Thursday 8am- 4 pm Fridays 8 am – 2:30 pm
Bowmanville – Monday to Friday 8:30 am – 4:30 pm

Evening Harm Outreach continues 6pm – 11pm by phone.
All hours and phone numbers are posted at all offices.
Other Programs Clients will continue to be supported via phone and email.

Resource rooms are not open to the public but staff are available by phone to assist clients with

Housing search, eviction prevention, landlord mediation, advocacy  Forms and applications such as housing stability funds, OESP, rental applications, Canadian birth certificates ,Referrals to community resources

Please call:
Bowmanville: 289-927-2419

Oshawa: 905-926-7929

Whitby: 905-926-8073

Addiction Supports

ADDICTION SUPPORT Central Lake Ontario Narcotics Anonymous

This website is offering addictions support via online meetings. Many in person meetings are beginning to take place at various locations across Durham Region and information and guidelines for them may be found at the following website Please visit the above website and select the option called Printable Meeting List. It is important to check this website often as there are frequent changes.

12-Step Recovery Meetings

To respond to the growing need for community and support during this time, below are the details on 12-step recovery meetings for all addictions:
Every Tuesday at 12:30 pm EST 
Every Thursday at 12:30 pm EST

Sunday evening at 7 pm EST
Click this link to join the meeting:
Please share this group and this zoom link to those in need of a home group during this time.

Addiction Counselling
(Canadian Addiction Counsellors Certification Federation)

This website is offering free unlimited addiction counselling via instant messaging and or video chat.


Lakeridge Health, Mental Health, and Pinewood CentreJuly 13th, 2020

Please note that Pinewood Community Treatment offices remain closed and Pinewood’s support line is available 24/7.
• Outpatient mental health services, Pinewood Centre and Child Youth and Family Program services are provided virtually, through telephone and Microsoft Teams.
• Residential withdrawal management program are now re-opened with limited capacity for safety during the pandemic. There will be 8 beds open at this time and priority will be given to individuals who are medically stable and experiencing active withdrawal.
• New clients are being admitted into all outpatient services.
• Reminder of our new centralized access line for community mental health and Pinewood Centre: 905-721-4747.
• Rapid Access Addiction Medicine (RAAM) is re-opening for in-person new client assessments on May 7 2020 at the 300 Centre Street location. Appointments only. Please call 905-721-4747 ext 37226 to leave a message and calls to returned same day. Follow up remains virtual.

Mental Health Supports

  • Phone and Virtual Supports
  • Day Programs
  • Wellness Recovery Action Plan
  • Recovery College

Canadian Mental Health Association Durham (CMHA-Durham)August 18th 2020

The building is open Monday to Friday 9-noon and 1-3:30pm. We are screening all visitors and directing at-risk individuals to be tested for COVID-19. All visitors are required to wear a cloth face mask which are provided at the screening station.

We continue to accept and triage referrals from all sources.

We are providing virtual case management and support services as per
the direction of the Ministry of Health. The purpose of this type of service is to support physical distancing and minimizing contact with COVID19.

We continue to provide high-quality care while ensuring the safety of our clients and caregivers, front-line providers, and our community.

We are providing medical appointments with our Nurse Practitioner Led Clinic (NPLC) for any members of the vulnerable community who does not have access to a primary care provider. The clinic can be reached at 1-844-436-8760.
Our Nurse Practitioner led clinic is providing medical supports to Mission United (Simcoe Street United Church – 66 Simcoe Street South, Oshawa) a collaboration amongst existing service providers who work with the unsheltered population in Oshawa to provide essential low-barrier services in one accessible location, delivered by trusted providers during the COVID-10 Pandemic. More details here

Our onsite Bond Street Pharmacy is open Monday to Friday 9-noon and 1-3pm
Two psychiatrists are available for consults via our NPLC and a third
psychiatrist is following ACT clients

CMHA Recovery College

CMHA Durham’s Recovery College has gone online! There is a new course catalogue and information about how to join Google Classroom on our website. These include online courses in wellness planning and coping with fatigue.
New Courses will be launched every Tuesday that will offer supports to individuals during this Pandemic. Anyone can sign up for free.

Lakeridge Health, Ajax Outpatient Services Virtual Psychoeducational Group Program Updated October

Effective Tuesday October 13, 2020 the Lakeridge Health, Ajax Outpatient Staff will be providing a virtual psycho-educational group program for
individuals suffering with mental health issues.

Referrals can be made by a psychiatrist or physician in the community
who has clients that may benefit from support, counseling and psychoeducation. Priority will be given to Ajax Lakeridge Inpatients and
Crisis referrals; a waitlist will be generated if necessary.

We will be providing the same format of services that we have in the past.
Clients will start in the Day Hospital program with daily support Monday
to Friday, and then progress to the Day Treatment program when less support is required. Individual phone support will also be provided to individuals who are attending the virtual groups.

Day Hospital – Monday to Friday daily virtual groups for 3 weeks
Day Treatment, Phase One – Monday, Wednesday, Friday virtual groups
for 3 weeks
Day Treatment, Phase Two – Tuesday, Thursday virtual groups for 3 weeks

Community Care Durham (CCD) Mental Health SupportsJuly 13th, 2020

COPE is a community mental health service offering emotional support to adults aged 16 and older, with emotional and/or mental health concerns. COPE accepts referrals from a wide variety of community sources. Self referrals are welcome. Once a referral is processed, an assessment is completed to determine service initiation. There is no fee for COPE

During this current COVID-19 situation this essential service is being offered online and by telephone. The Downloadable Referral Form is available here on the CCD website at

Questions about this service can be directed to the local CCD office – see

Salvation Army
45 King Street Oshawa
July 13th, 2020

The Salvation Army Oshawa Community & Family Services is still in operation but with reduced programming. All counselling sessions are now being done via zoom conferencing or by phone.
All group programs are on hold for the time being.


Ontario Shores – Health Care Worker Assist Service (HCWAssist)

HCWAssist will provide virtual, rapid access to services for all health care workers, to provide skills that enhance resilience and reduce symptom burden, delivered over a 4-6 week period. An Intake Clinician will assess the individual’s needs and offer a plan of care utilizing a variety of services which may include system navigation, crisis planning or brief therapy intervention.The clinic is open to any health care worker over the age of 18 who meets the criteria for service.

Health care workers can self-refer or refer through their Primary Care
Practitioner to Ontario Shores’ Central Intake at 1.877.767.9642, calling
crisis at 1.800.263.2679 or visit for more


This is a guided self-help program for adults and youth aged 15 and over using workbooks with online videos and phone coaching support. To access, visit for more information or ask your primary care provider for a referral.

Big White Wall

This is a free online mental health support network for Ontarians 16+. Connect with others and share how you’re feeling. Whether facing daily challenges or major events, help is available. Learn new ways to take on life’s challenges. For more information or to access, visit

Helplines/Online Supports

Kids Help Phone
24/7 virtual support service offering professional counselling, information and referrals as well as volunteer-led, text-based support to young people in both English and French at 1-800-668-6868.
Crisis Text Line
To access: text 741741 and type Front Line in the message box
This is an extension of the Kids Help Phone for people of all ages to
provide 24/7 support by text. It provides a targeted support for frontline workers. You will be connected with a trained crisis counsellor on a secure platform that is confidential and anonymous. To access: text
741741 and type Front Line in the message box
For assistance in accessing other mental health and addictions services in Ontario for those over 18, contact ConnexOntario, Ontario’s mental health, addictions
and problem gambling help line at 1-866-531-2600.
Good2Talk is a free, confidential mental health support service
providing professional counselling and information and referrals for mental health, addictions and well-being to postsecondary students in Ontario, 24/7/365. Learn more at
Self Care

“Being Resilient During Coronavirus”

Here are 2 opportunities to practice mindfulness – both are facilitated by experts. They can be used by to staff; colleagues, clients/families, and anyone else that comes to mind.
These are also being posted on Ontario Tech’s website.
1) Opportunity to join in weekly mindfulness practice groups through ZOOM – you can join with or without video

Tuesday evening – 7 pm:
Monday evenings:

2) Free daily mindfulness practice with a group, led by world renowned experts – you sign up – here is the link

Once you’ve signed up, you will receive an email confirmation.

COVID-19 Food Security

Food Banks

FOOD BANKS IN DURHAM REGION (Feed the Need Durham Partners)

This link has updated information as it comes in so it is the most up to date source of information from Feed the Need Durham.


New Life Neighbourhood Centre will re-open Thursday May 7th from 1:00 to 3:30pm to existing clients by appointment only.

Clients will need to call 905-404-2004 to pre-register for an appointment and assigned pickup time slot.


387 Simcoe Street South,

Temporary Changes
Effective from Monday May 11th temporary changes have been made to our food bank pick-up rules. Clients can receive:
· Full hamper, with hygiene products once a month
· Top up every two weeks
· Produce once a week
Clients can call the agency at 905-728-7525 or email

Food Bank Hours

Monday: CLOSED
Tuesday: 9:00 am – 11:30 am & 1 pm – 3pm
Wednesday: CLOSED
Thursday: 9:00 am – 11:30 am & 1 pm – 3 pm
Friday: 9:00 am – 11:30 am & 1 pm – 3 pm

45 King St. Oshawa

Due to Covid-19 regulations we have now moved our food bank to BY APPOINTMENT ONLY. Please call Heather at 905-723-7422 x221 to book an appointment.
 Counselling sessions and Anger Management are still being run via zoom. Contact the office for more information.

Street Ministry meal program is currently suspended. No current update on time frame for this to reopen.


The Salvation Army Food Bank and Family Services is open for family food service for new and existing clients and those in need during this difficult
time. Emergency food bags specific to those without cooking facilities are available. Appointments can be made at 905 427 7123 to register or book an
appointment for food pick up.

The centre is open Monday to Thursday 10 am12 pm and 1 pm to 3 pm. Bagged lunches are provided on Tuesday and Thursday from 12pm – 1pm. To support physical distancing all pick ups are being facilitated at the back entrance door.

SALVATION ARMY Bowmanville905-623-2185 or email

The Salvation Army Bowmanville food bank has changed our hours. We now operate by appointment only on Tuesdays, Wednesdays and Thursdays. Appointments on Thursdays are only in the morning since we now do deliveries on Thursday afternoons for our seniors and during COVID those that are isolating, etc.

People can call 905-623-2185 or email to make an appointment.

Community Food Box

Community Food Box: $30.00 (subsidies are available). “Community to Table” Food Box. In response to the public health crisis, Community Care Durham is partnering with local businesses to offer a weekly food box containing kitchen essentials, much of which are locally made or grown.

The Community Food Box contains essential groceries for healthy living and
may contain eggs, dairy, breads, baked goods, pasta, soups, beverages, paper products, fruits and vegetables.
Local business partners will vary weekly and we will continue to partner with local business to bring you a truly “community” experience.

Order Monday with free delivery to your door on Friday. (Credit card or preauthorized payments only) To order please call 1-888-255-6688.

Food Locations

THE BACK DOOR MISSION(see other supports COVID-19 Drop-In Centres/Location Support
66 Simcoe St S, Oshawa

We are open 7 days a week, 9 am to 5 pm
•Meals are served (take-out only) between 10 am – 1 pm and
• Bathrooms are available from 9 am to 5 pm
•Screening remains in effect at the door

GATE 3:1664 Albany St, Oshawa

Regular hours during the week effective November 2:
Monday to Friday
Breakfast: 8:15 a.m. to 10:00 a.m.
Lunch: 11:45 a.m to 1:00 p.m.
We sanitize and cook between 10 a.m. and 11:45 a.m., and sanitize after 1:00

Saturdays; Every Second and Fourth Saturday of each month we serve lunch at approximately 11 / 11:30 am and we are usually finished by the latest 2pm. This is hosted by a local church located in Whitby and on our
Sundays Every Sunday at 3pm, a Pastor comes from a local church to
our premises. He conducts a quick church service and then serves a BBQ /

Free laundry services.
Showers and washrooms available during opening hours.

Clothing is also distributed on Tuesdays only.
Once we are into full stream, podiatrist service and medical services available on specific days. Days to be determined once COVID19
precautions are over and past.

THE REFUGE300 Court St, Oshawa

Beginning Tuesday, June 23rd:
• Serving youth aged 16-26 only,
• Monday to Friday breakfast and lunch will be served on our backyard patio.
• Closed on Saturday and Sunday.
Bathroom will remain open between 9:00am-2pm.
Shower will be available (only one shower stall available) while we are

Monday, Tuesday, Wednesday, Thursday, Friday

Breakfast and Lunch 9-2.
Shower 9-2
Washroom 9-3:30

253 Simcoe St S, Oshawa

6 am to 8 am
Breakfast to go
Hot Sandwich, Snack Bag, Coffee, juice and water

6 pm – 8 pm
Diner to go
Pizza, Hot Meal in a Cup, Coffee, water
Cell phones can be charged while we are open

And Saturday and Sunday

6:30 to 8:00 (Coffee and oatmeal only)


St. Vincent Pallotti’s
51 King St. East Oshawa

Every Sunday starting September 13th we will be handing out food for the

Patrons will have two different types of bags to choose from, one
“Snacks” and the other “Households”. We will be handing out the bags from 1pm-3pm. Patrons can line up outside the side entrance.
A sign will be posted for the start of the line. Bags are free, and no ID is required.

409 Adelaide Ave. East

The Zion/Hope Food Bank continues to operate at Zion Church in Oshawa (409 Adelaide Avenue East, Oshawa – at the corner of Central Park and Adelaide) during the COVID-19 pandemic.

It operates on Thursdays from 10 A.M. until 12 P.M.
No appointment is required.
For more information contact:

LIFE RALLY OSHAWAMidtown Mall hammer

LIFE Community Project, formerly LIFE Rally Oshawa, is continuing to offer
free food and clothing at its new location at the Midtown Mall hammer
head road site. It has moved from its location at Memorial Park and will
continue daily services from 1-3 pm.


Street Ministry meal program is currently suspended. No current update on time frame for this to reopen.


Food service at Memorial Park on Wednesdays and Fridays from 6:30 pm until food runs out.


Every 2nd Friday
9:30 to 3:00 pm
St. Andrew’s Presbyterian Church
209 Cochrane St. Whitby

Nov 6th Christmas hampers registration STARTS
Nov 13th Christmas hampers registration
Nov 20th Christmas hampers registration
Nov 27nd Christmas hampers registration ENDS
Dec 4th
THURSDAY DECEMBER 10th – Christmas Hamper Pick up 9:30-3:00pm
Dec 11th
Dec 18th
Dec 25th CLOSED
Jan 1st
Jan 8th

See poster below:

St. Andrews Community
Outreach Program
209 Cochrane St. Whitby

Every Friday in November 9:30-3:00pm
Nov. 6th, 13th, 20th and 27th
Please come to the BACK DOOR
Winter clothing in adult, youth, children and infant sizes

No appointment necessary
**For more information please call 905-668-4022 or email:
(With the support of the Caremongers groups of Oshawa and Whitby)

See poster below:

COVID-19 Shelters

Oct. 20

Shelter and support are currently provided as follows:
• CFOC and FLFOH still operate drop in centres at their current locations. CFOC Mon – Fri 5pm – 7pm, Sat/Sun 12-4pm. FLFOH 6 – 8 am and pm Mon-Fri

•Existing Emergency shelters at Cornerstone Community Association Oshawa (905-433-0254); Muslim Welfare Home Whitby (1-866-666-
1115); Durham Youth Services (905-239-9477)

•Violence Against Women shelters at The Denise House (1-800-263-3725); Herizon House (1-866-437-4066), Y’s Wish (1-888-576-2997)
and Bethesda House (1-800-338-3397).

•Safe sleep beds and support at Mission United from 10:00 am to 3 pm Monday to Friday.

•Monday and Tuesday support at the Ajax Hygiene Hub from 9 -1 at the Ajax Community Centre.

As our Built for Zero work continues, the goal of which is to end Homelessness in Durham Region by 2024, these locations are working with patrons who are homeless to add their names to the By-Name List.

COVID-19 Street Outreach

Aids Committee of Durham Region (ACDR)

ACDR programs are being held remotely as much as possible while social distancing is in effect. For program information or to request a virtual sexual health workshop for your organization or youth group, email to be directed to the coordinator you
need. For support services such as food bank and health system navigation for people living with HIV and their families, please email We will get back to you as soon as possible. For more information on ACDR, please Check:

ACDR’s volunteer department is currently receiving applications for student placements for fall 2020 and later. Our volunteer opportunities will increase as it becomes safe to do so. Contact

John Howard Society
(905) 440-5410

Project X-Change Outreach is delivering harm reduction supplies to individuals in the community with adjusted hours of 6-11pm – Clients can text or call outreach at (905) 440-5410.
Harm Reduction Services are being offered at all of the JHS offices.

New Hours are:
Oshawa – Monday to Friday 8am – Noon and 1- 4pm
Whitby – Monday to Thursday 8am- 4 pm
Fridays 8 am – 2:30 pm
Bowmanville – Monday to Friday 8:30 am – 4:30 pm

Evening Harm Outreach continues 6pm – 11pm by phone.
All hours and phone numbers are posted at all offices.
Outreach presence at community agencies, Women’s drop-in program, and kit-making groups have been temporarily suspended until further notice.

Community Development Council of Durham
905.686.2661 ext 227

Outreach Services for Ajax/Pickering continue through phone and email. Please contact 905.686.2661 ext 227 for support. Voicemails will be returned within 1-2 business days.
Outreach will be attending the Ajax Hygiene HUB on:
• Mondays from 9 to about 2 pm.
• Wednesdays from 12 – 5 pm.
• Friday all day

We are available to meet with clients from the Ajax/Pickering area who
attend the HUB, to provide housing supports.

Primary Care Outreach Program 289-979-9428

PCOP continues to provide Outreach 8-4 Monday to Friday, in collaboration with Mission United.

Contact: 289-979-9428

Welcoming Streets Harm Reduction

Outreach is being provided as of now according to the schedule below.
People can access harm reduction supplies, naloxone, basic essentials, and light refreshments. We can also aid with referrals and support.
Monday to Friday:

Welcoming Streets:

Welcoming Streets new outreach schedule is now effective:

10:30-12:30: Foot Patrol on the streets. Checking in with businesses and individuals experiencing homelessness.
12:30-1: Lunch
1:00-3:00: Drop In at Metis Nation of Ontario (MTO) for individuals experiencing homelessness, individuals who use drugs, and those in crisis.
3:00-3:30: Mobile Outreach and Check In

Contact Numbers for WSI: Lindsay 289-355-8938 or Adam 289-385-6992

We are scaling back our services to our to the initial target population of WSI prior to COVID-19. With United Mission providing food, drinks and pantry items there is not a need for us to be stationed there with all our supplies. We will continue to walk by and check in but will be referring to United Mission for various items but we will be shifting our focus to the
most vulnerable clients.

Harm Reduction:
• Outside of Back Door Mission on Bagot Street from 11:00 am to 1:00 pm
• Midtown Mall 12:30 to 1:00 pm

Hep C Testing:
• Outside of Back Door Mission on Bagot Street from 11:00 am to 12:30 pm
• Midtown Mall 12:30 to 1:00 pm

Welcoming Streets is responding to some business calls, depending on the

Call or text Adam 289-385-3741 or Sara 289-927-5059 (Harm Reduction
Supplies and Hep C info), or Lindsay 289-355-8938 (Welcoming Streets)
We are also driving around in the van and offering services as necessary.
Look for the dark blue van with Carea labelling and flag us down!

Salvation Army Street Ministry

We have moved our Tuesday evening meal program in our truck from Memorial park to MidTown Mall parking lot on the North East corner by the bridge to City hall.

We are there from 6-7 each Tuesday serving a hot meal.

Cornerstone Street Outreach

Staff are located at the accessible door entrance, when individuals do come by. We are screening individuals and asking them to wash hands before entering building.


The Street Outreach Team is holding a Social Hour with refreshments Monday to Friday from 9:00 am to 10:00 am in the driveway of the Outreach Building on Simcoe St. across from Memorial Park.

COVID-19 Community Unsheltered Supports

Washroom and Shower Access


May 15th, 2020

LocationCurrent Status
The Back Door Mission
66 Simcoe St S, Oshawa

Mission United
MISSION UNITED is open at the Backdoor Mission. The Backdoor Mission is open daily from 9:00 am to 7:00 pm.

Washrooms will be open all day until 7:00 pm.

Other programming (below)
will run from
10 am – 3 pm
Monday to Friday.

All visitors will be screened for COVID-19 testing and linked with assessments and isolation locations if necessary. Visitors will have access to several stations:

•Hot Lunch Program (10 am – 1pm), and food Basket
•Crisis Support and Safe Sleep
•Health Clinic for primary care and psychiatric support
•Withdrawal Management & Harm Reduction
•Housing Navigation & Supplies (Housing, Find a Bed, Outdoor
Gate 3:16
64 Albany St, Oshawa
We now are in our regular hours during the week:
Monday to Thursday 8am to 2pm
Friday 8am to 1pm
Saturdays; Every Second and Fourth Saturday of each month we serve lunch at approximately 11 / 11:30 am and we are usually finished by the latest 2pm. This is hosted by a local church located in Whitby and on our premises.
Sundays Every Sunday at 3pm, a Pastor comes from a local church to our premises. He conducts a quick church service and then serves a BBQ / meal.

•Free laundry services.
•Showers and washrooms available during opening hours.
•Clothing is also distributed on Tuesdays only.
The Refuge
300 Court St, Oshawa
Given the move to Phase 2 and that many locations have reopened for washrooms, The Refuge will be going back to
Serving youth aged 16-26 only,
• Monday to Friday breakfast and lunch will be served on our backyard patio.
• Closed on Saturday and Sunday.
Bathroom will remain open between 9:00am-2pm. Shower will be available (only one shower stall available) while we are open.
Monday, Tuesday, Wednesday, Thursday, Friday
Breakfast and Lunch 9-2.
Shower 9-2
Washroom 9-3:30


April 22nd, 2020

LocationCurrent Status

Iroquois Park Sport Centre and McKinney Centre
Parking Lot

500 Victoria St W, Whitby
Whitby has now put out porta-potties in the parking lot of Iroquois Park Sport Centre and McKinney Centre for unsheltered access.

They would like to direct anyone needing to shower to one of the other sites as they are primarily focused on transportation workers (truck drivers) as per their press release this week.


May 14th, 2020

LocationCurrent Status
Ajax Community Centre Hygiene Hub
75 Centennial Road, Ajax
VHA Home Health Care is coordinating ARI screening and direction to Public Health for COVID positive clients.
We are also offering box lunches, snacks, and beverages on-site as well as, shower and bathroom facilities “Ajax Hygiene Hub”. Cell phone charging and Wi-Fi available onsite.
Additionally there are VHA staff on-site for connections to referrals,
community resources and informal counselling.
We are also accepting donations at the main entrance of the Center to
support the Ajax Community Center and Dunbarton High school hygiene Hubs. The Public can contact Ajax Community Center for more information
Operating hours are Monday – Friday from 9am -1 pm. There are 24 hour porta-potty units in the parking lot of the Ajax Community Centre.
Christian Faith Outreach Centre- Doors of Compassion
158 Harwood Ave S, Ajax
CFOC-DOC is open:
5pm – 7pm
12:00pm – 4pm
for light refreshments, warm-up, phone charging and washrooms.


May 22nd, 2020

LocationCurrent Status
Pickering Hygiene Outreach Program
Dunbarton Indoor Pool is located at 655 Sheppard Avenue,
Will be closing due to lack of use. Please refer people to the Ajax Hygiene Hub or Mission United effective immediately.

COVID-19 Income Security

Updated Oct. 28th

The ID Clinic is available on a first come, first serve basis on Tuesdays between 9:30AM and noon.
This is a free service available to individuals on financial assistance or no source of income, and in need of government issued identification (birth certificate).

You must have a guarantor, and complete paperwork prior to arrival. Paperwork can be picked up in person at any Carea location, or
can be emailed.

COVID-19 screening will take place prior to entry. You will be
supplied with a mask and physical distancing will apply.


74 Simcoe St. S.
Unit #101
Oshawa, ON
L1H 4G6

See completion information below:

Income Security Updated Oct. 21st

The moratorium on evictions was lifted as of late July. This means that the tenant eviction process is able to move ahead now. The Advocacy Centre for Tenants Ontario website at has several Tip Sheets for tenants about their rights and responsibilities.

If you are worried about paying a utility bill, contact your utility company for information about relief and other options. All utility companies that provide service in Durham Region have created COVID-19 assistance and flexibility programs to support residents.

Hydro and water disconnects are suspended until further notice.
· All eviction orders are suspended until further notice.
·  The personal income tax deadline has been extended to June 1st.

Community tax clinics: In person community tax clinics are postponed at this time, but there are some options for drop off and virtual filing available. You can get more information here.

Ontario Health CardOct. 20

The Ontario government has extended validation periods for Ontario Health Cards. Anyone with an expiring or expired health card will continue to have access to insured health services.

The Ontario government is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage and will cover the cost of COVID-19 services for any uninsured people who do not meet the criteria for OHIP coverage.

Service CanadaOct. 20

Service Canada Centres are gradually re-opening some locations for key services such as Employment Insurance, Canada Pension Plan and Old Age Security, Social Insurance Numbers and Passports for critical travel.

Check to see if your local office is open. Due to physical distancing, space is limited. Please make a request for an appointment by filling out the service request form . A Service Canada officer will call you back within 2 business days.

At Service Canada Centres you will be greeted by a Commissionaire and required to respect physical distancing measures. Non-medical face coverings are strongly encouraged and hand sanitizer will be available. Client access to computers, telephones, and photocopiers are not available at this time.

Canadians will still be able to access their benefits. The best way to apply remains online at:

Service OntarioOct. 20

To help ensure your safety and the safety of others, we urge Ontarians not to visit a ServiceOntario centre unless completely necessary.

Please consider:
•completing your transactions online (if available)
•staying home if you are sick

Please note that some ServiceOntario centres are operating with
reduced hours, please check the times for your location.
Whitby at 590 Rossland Road East. 905-665-4007 (800-267-8097)
Whitby 1615 Dundas St. East 905-240-4255
Oshawa at 333 King St. West 1-800-267-8097
Oshawa 200 John St. 905-436-7463
Ajax 509 Bayly St. East 905-683-6300

Canada Recovery Benefit
Oct. 20

CERB has been replaced by Employment Insurance (EI) or the Canada Recovery Benefit (CRB) for people who do not qualify for EI. Access to the CRB applications became on-line effective October 12th

Anyone who applied for and received CERB through the CRA will need to apply anew for EI, if they qualify.
Please refer to the CLEO (Community Legal Education Ontario) links below for more complete information about benefits during the COVID-19 pandemic.

Employment Law:
Who qualifies for the Canada Recovery Benefit (CRB) and how do
I apply?

Who qualifies for the Canada Recovery Sickness Benefit (CRSB)
and how do I apply?

Who qualifies for the Canada Recovery Caregiver Benefit (CRCB)
and how do I apply?

I’m a Personal Support Worker (PSW), do I get a pay raise?
New Benefit Charts:
Learn about new EI rules during COVID-19.
Learn about new benefits for people who don’t qualify for EI

Personal Income TaxUpdated Oct. 21st

Personal Income Tax: Payment of some federal benefits and credits will stop in Oct 2020 for those who have not yet filed 2019 tax returns. GIS payments will stop after December 2020 for those seniors who have not yet filed 2019 taxes. Free tax filing through both virtual and drop off clinics, is available in for low income residents. Please see the list here.

Ontario WorksJan. 25th

All Income and Employment Support offices are currently closed to the public, which includes the Employment Resource Centre located in the Midtown Mall. Ontario Works clients can continue to contact their caseworker for supports as all staff are currently teleworking.

Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, reloadable payment card or cheque. To apply for Ontario Works or Emergency Assistance through Ontario Works please call the application centre at 1-877-678-6333

Applications for Ontario Works financial assistance will continue online and through the Application Centre which is available Monday to Friday from 8am to 4pm.

The telephone application will take approximately one hour to complete.
*Local calls: 905-428-8982
*Toll-free: 1-877-678-6333
*Bell Relay: 1-800-855-0511

Cheque pick up dates for Ontario Works clients with NO FIXED ADDRESS


Cheques and reloadable payment cards for clients with No Fixed Address will be available for pick up the following dates and locations. Clients without proper identification to have their cheques cashed by the bank will need to get them stamped by Ontario Works staff at time of cheque pickup.

AJAX Ontario Works Office: 140 Commercial Ave, Ajax
o The office will NOT BE OPEN for cheque pick up. Ajax clients are
required to go the Whitby office.

OSHAWA Ontario Works Office: C1A-200 John St., Oshawa
o Friday January 29th between the hours of 11:00 a.m. and 2:00 p.m.
o Monday February 1st between the hours of 11:00 a.m. and 2:00 p.m.

WHITBY Ontario Works Office: Rossland Road E, Whitby – Garden Street entrance
o Friday January 29th between the hours of 11:00 a.m. and 2:00 p.m.
o Monday February 1st between the hours of 11:00 a.m. and 2:00 p.m.

Clients will be expected to present valid ID (Driver’s license, passport, Birth
Certificate, Ontario photo ID, etc.)

Ontario Disability Support Program (ODSP)Oct. 20

Effective August 4, ODSP office hours are now 8:30 am to 5 p.m. Monday to Friday. For everyone’s health and well-being, please
continue to avoid going to an ODSP office unless asked to do so.

Phone will be answered 9am-4:45pm Clients are encouraged to connect
with their caseworker through email (if possible) at

Did you know you can access information about your case, report income, and change your address online?
Register now at

Key information for clients

You will continue to receive your monthly ODSP payment. If you usually
pick up payments from your ODSP office, you should contact the office for instructions.
You do not need to drop off an income report in person. You may use the MyBenefits online service, mail, email, or call the office. Payments will not be suspended if the report is late.
Payments for Special Diet Allowance, Mandatory Special Necessities or other recurring benefits expiring will be extended and a new form is not

If you need a new benefit such as eyeglasses, repairs to a wheelchair, or other assistance, contact your ODSP office. If you can’t get in to see a healthcare practitioner, we will help you complete the relevant form.

Emergency benefit

ODSP clients who have additional expenses related to the COVID-19 outbreak and who don’t receive Canada Emergency Response Benefit (CERB) income (with some exceptions) are eligible for monthly
payments of $100 for a single person or $200 for a family until July 2020.

Families with a youth under 18 receiving the CERB or a family member in full-time school attendance receiving the CERB may still be eligible for the benefit. If you received this benefit in March or April and meet the eligibility criteria, you will automatically receive the benefit in May, June and July. For new requests, please email or call 1-888-444-2412 with your
name, member ID and your additional expenses.

Applying for ODSP and medical reviews

The ministry is still processing ODSP applications. We can send the application package directly to an applicant’s healthcare practitioner to help avoid in-person visits.

If you have an ODSP application package or medical review package that is due soon but you can’t submit it to the Disability Adjudication Unit by the deadline, we will accept late packages during the COVID-19 emergency period.
Please disregard any letters you may receive about the deadline for your ODSP application package, medical review package, or internal review request during this time. We will re-assess the situation at a later date and inform you of any changes.
Call the Disability Adjudication Unit at 1-888-256-6758 if you have any

Appeals and reviews

If you disagree with a decision and want to ask for an internal review, the timeline for asking is suspended during the emergency period. If you disagree with a decision and want to appeal it, you can appeal to the
Social Benefits Tribunal (SBT) after seeking internal review. You must still request an internal review to appeal.
For questions about an SBT appeal, contact the SBT at 1-800-753-3895 (toll free), 1-800-855-0511 (TTY), or visit
Treatment of the Canada Emergency Response Benefit (CERB) For all ODSP applicants and recipients, CERB payments are treated like employment income. The first $200, and 50 per cent of each additional dollar received, is exempt.

If you are receiving the CERB, you should report this income. You can do
this using phone, fax, mail, secure email or the general ODSP office email address.
If you become financially ineligible for OSDP income support while receiving the CERB, you will not lose access to health benefits. You will remain on social assistance, at a nominal amount, to ensure continued access to benefits and case management supports.
Please do not contact ODSP to apply for the CERB.

For information on eligibility for CERB or to apply visit: Canada Emergency Response Benefit
Additional resources
 Receiving payments by cheque? Consider switching to direct bank deposit (DBD) payment or a reloadable payment card (RPC). Contact your ODSP office to ask about this.
 Want to know more about your ODSP payment or benefits? Visit or use the Interactive Voice
Response (IVR) system.
Contact your ODSP office for help getting
set up.
 Want more information about the provincial response to COVID-19? Visit


Local offices are to process their own requests by completing the
Emergency Benefit Request form and forwarding daily for processing.
Clients are still to contact there local ODSP office directly to apply for
the ODSP Emergency Benefit.
Clients can request this by leaving a voice mail at 905-440-1030 ext 1031
or calling their caseworker directly.

Oct. 20

On September 28, Durham Region Transit is launching new services, including On Demand in areas where bus routes continue to experience low ridership. For more information on the new transit network and help
to plan your trip, please visit or call 1-866-247-0055.

Please note that Specialized Transit and On Demand trips may be served by a DRT taxi partner and are not equipped for PRESTO payments. In these cases Ontario Works and Ontario Disability Support Program clients using PRESTO through the Transit Assistance Program (TAP) must show their PRESTO card and proof of assistance. Acceptable verification of proof of assistance includes a paper copy of the client’s Statement of Assistance or their active MyBenefits social assistance status (see image below) either on their mobile device or as a print out with their PRESTO card when boarding.

Showing proof of assistance is not required when boarding DRT buses or other PRESTO equipped vehicles as part of your trip. Simply tap your PRESTO card when boarding.
Acceptable proof of assistance examples