Employment Support

AGILECUpdated Jan. 19th

Out of school, out of work? We offer Free, customized services and support to help people and organizations develop their potential.

The Agilec Advantage:

  • Connect to employers – job matching support
  • Create realistic, individualized action plans
  • Develop resumes, cover letters, and social media presence
  • Prepare and practice for interviews
  • Assist with career decision making
  • Access training and education
  • Obtain labour market information and resources

Ajax and Courtice offices are open for business and are providing services electronically in a variety of ways during our usual office hours. However, in response to the provincial Covid-19 lock-down, all Agilec locations are currently closed to the public.

Agilec is an integral partner in the full recovery of our communities and economy. Our programs and services are helping people get back to work and take the next step forward in their career – we are committed to assisting you.

You can continue to access our services (including live interaction with our staff) through a variety of options
Call our Customer Care Centre at (800) 361-4642
Ajax Location: 905-426-1760
Courtice Location: 905-743-7242
Email us here
Connect with your local Agilec office

ID Replacement

CAREA COMMUNITY HEALTH CENTRE ID Replacement ClinicUpdated Nov. 12th

The ID Clinic is available on a first come, first serve basis on Fridays between 9:30AM and 11:30. This is a free service available to individuals on financial assistance or no source of income, and in need of government issued identification (birth certificate).

You must have a guarantor, and complete paperwork prior to arrival. Paperwork can be picked up in person at any Carea location, or can be emailed. Please contact James at 905-723-0036 x2272 or jdeal@careachc.ca

COVID-19 screening will take place prior to entry. You will be supplied with a mask and physical distancing will apply.


74 Simcoe St. S.
Unit #101
Oshawa, ON
L1H 4G6


Clinics are held once per month at the beginning of each month. Some preparation is required prior to attending the clinics.

Please pick up the required application at the John Howard Society office at 75 Richmond St. Oshawa. It is open from 8:00 am to 12 noon and 1:00 pm to 4:00 pm. More specific information about when and where to return will be provided when applications are picked up.

Metis Nation of Ontario COVID-19 Support Programs

If you have submitted an application to MNO’s COVID-19 Emergency Support Programs please know that our staff is working to provide citizens and families with help as quickly as possible. An intake coordinator will be in contact. Thank you for your patience and understanding at this time.

The Métis Nation of Ontario has created several COVID-19 Emergency
Financial Support Programs to provide supplemental emergency financial supports for citizens and their families.
APPLY NOW: https://covid.metisnation.org

Housing Stabilization Program
For people who are:

  • facing eviction and have received an eviction notice from their landlord
  • precariously housed and need short term shelter support (e.g motel stay)
  • homeless

Supports* include:

  • Eviction prevention supports, including payment of COVID19 related rental arrears
  • Basic needs provisions, including access to vouchers for food, hygiene supplies, and PPE
  • Education and information on tenant rights and responsibilities
  • Assistance with housing applications and housing searches
  • Facilitate access to emergency shelters
  • Internal and external referrals to housing supports and resources, include referrals to legal supports

Support will be assessed case by case for individuals or families based on their needs.


Métis Nation Citizens, self-identified Métis, and other Indigenous people
Must be homeless, at risk of becoming homeless or be precariously

For more information please contact the MNO’s Métis Housing
Stabilization Team by email at housingstabilization@metisnation.org or by phone at 1-800-263-4889 Ext. 350.

The Métis Nation of Ontario (MNO) is pleased to offer the COVID-19 Child Care Support Program to help Métis families access safe high quality child care during the COVID-19 pandemic. All Métis families who meet the qualifications are encouraged to apply.

To learn more about the Program and apply click here

The Métis Nation of Ontario (MNO) has put in place several COVID-19
Emergency Financial Support Programs to assist MNO Citizens and families affected by the pandemic. To this roster the MNO has added a Special
Needs Support Program.

Through the Special Needs Support Program MNO Citizens with children aged 0-21 years with special needs can receive a one-time benefit of $500 per child up to a maximum of $2,000 per family to provide assistance during this time of physical distancing. This benefit is limited to one per household

Parent or Child must be a citizen of the Metis Nation of Ontario and
reside in Ontario

A copy of MNO citizenship must be included

Child(ren) must:
Have a special need diagnosis
Be 0-21 years
Please note: Families with children aged 0-12 also qualify for the MNO
Family Emergency Fund, Technology Fund, and Food Security Fund.
Provide proof of child(ren)’s age (i.e. copy of a birth certificate, passport, heath card, etc.)
Supporting documentation that confirm your child’s diagnosis. Approved documentation includes:

  • Letter from your child’s doctor or psychologist confirming your child’s diagnosis
  • Psychological Assessment
  • Proof that your child qualifies for the Disability Tax Credit (you can provide a screen shot from Revenue Canada indicating your child is entitled to the Disability Tax Credit)
  • Official Identification, Placement, and Review Committee (IPRC) letter from your child’s District School Board

Must not be receiving emergency support from any other provincial
Métis Government

Funds will be paid to MNO Citizens via Electronic Funds Transfer (EFT).
Please attach a void cheque or direct deposit slip to your application.
Citizens can apply at https://covid.metisnation.org by indicating the
number of children with disabilities on the online application form.

Two new relief programs are available through the MNO COVID19- Emergency Financial Support Programs. The MNO Income Relief Benefit and the MNO Rent Relief Benefit.

The Rent Relief Benefit will provide a one-time benefit to MNO Citizen
households, to a maximum of $1,000, to assist in paying rent costs as they transition to CERB and other supports. This benefit is limited to one per household and can be combined with the MNO Emergency Income Relief Benefit.

The Emergency Income Relief Benefit provides a one-time benefit to MNO Citizens, to a maximum of $750, to assist in paying for expenses such as food or medicine as they transition to CERB and other supports. This benefit is also limited to one per household.
These two benefits are available to MNO Citizens who have lost income since March 15, 2020 as a result of the pandemic.

Those who qualify for these two supports include those experiencing:

  • Layoff or job loss
  • Reduction in work hours
  • Quarantine or self-isolating
  • Loss of self-employment

Loss of income because of caring for someone who is sick due to COVID-19
Loss of income due to the need to stay home with children due to school

While the MNO understands that everyone is experiencing hardships
during this unprecedented situation, only those who fall within the
parameters above are eligible to receive these funds.

In order to qualify for these benefits, citizens must provide:

  • A copy of MNO Citizenship Card
  • A Record of Employment (ROE) – or – proof of lay-off/job loss – or – proof of
  • reduced work hours
  • Self-employed applicants: a Declaration of Self-Employed Income
  • Declaration Form
  • A void cheque or direct deposit slip for Electronic Funds Transfer (EFT)

For those applying for the Rent Relief Benefit two further documents must be provided:

  • Proof of tenancy (copy of lease – or – letter from landlord)
  • Proof of current rent amount (recent rent receipt (within last 2 months) -or – letter from landlord)

Social Assistance and Ontario Disability Support Program recipients should be aware that these benefits may affect their social assistance benefits and are suggested to inquiry with their case worker before applying.

For citizen’s with children, there are further benefits that offer help during the pandemic.
For Citizens with children aged 0-12, the MNO is offering the MNO Emergency Family Fund. Families may be eligible to receive a one-time benefit of $500 per child, up to a maximum of $2,000, to aid during this time of physical distancing. This benefit is limited to one per household.
For Citizens with children aged 0–12, the MNO has the MNO Food Security Fund for Children. Families can receive up to $600 (based on $200 monthly for three months) to purchase food to support child nutrition.
This benefit is limited to one per household.

For Citizens with children aged 0-12, the MNO has the MNO Technology Fund for Children. Families can receive a one-time benefit of $500 per Métis family to assist in the purchasing of technology for their children aged 0-12 to support learning at home. Technology can include, but is not limited to, laptops, Chromebooks, tablets, headphones, software, and apps. This benefit is limited to one per household.
To qualify for these MNO COVID-19 Emergency Family Support Programs:
Parent or Child must be a citizen of the Metis Nation of Ontario and reside
in Ontario Child(ren) must be:

  • between the ages of 0-12 years for Emergency Family Fund and/or
  • between the ages of 0-12 years for the Food Security and the Technology
  • Fund
  • Provide proof of child(ren)’s age (i.e. copy of birth certificate, passport,
  • heath card, etc.)
  • Must not be receiving emergency support from any other Métis Government

These funds will be dispersed through electronic funds transfer for all who qualify. Applications can be submitted via the MNO Website

For those who may not qualify for financial assistance detailed above the MNO is offering other ways to help. Please contact our toll-free number at 1-800-263-4889 or via email covidhelp@metisnation.org.

Built for Zero

Built for Zero Milestone Achieved

Excerpt from October 26th letter from Canadian Alliance to End Homelessness – Built for Zero Campaign

RE: Recognition of Progress in the Built for Zero Canada Campaign
On behalf of the Built for Zero Canada team, I want to recognize and congratulate you on the progress you have made thus far on your journey to end chronic homelessness! The first key milestone communities work to achieve is a Quality By-Name List. Durham Region has reached this goal!

Based on your most recent data submissions (July – September 2020), DurhamRegion has 3 consecutive months of reliable chronic By-Name List data! You have set your baseline as of September 2020. During that month you reported a total number of 52 people actively experiencing chronic homelessness in your community. This baseline will be used going forward to measure reductions in your total chronic active homelessness population. Having a quality ByName List means that your community now has the reliable real-time data necessary to inform improvement projects, monitor trends and progress to functional zero, optimize your Coordinated Access system, and advocate for resources based on concrete data.

Durham Region is a leading community, proving to others that achieving a Quality By-Name List is possible. As the 23rd community to reach this milestone, you are supporting the Canadian Alliance to End Homelessness goal of having 50 Canadian communities achieve a Quality By-Name List by March 2023 in the journey to end chronic homelessness (as one of the first steps to ending all homelessness in Canada). Durham Region is now moving into the Reduce Cohort!

The Built for Zero Canada team is very excited to continue to support your work to reduce chronic homelessness and reach your functional zero goal!

What is Built for Zero?

The Region of Durham was invited to join the Built for Zero Canada (BFZ-C) campaign in July 2019. The Region was one of the nine communities selected from a pool of 16 candidates. The BFZ-C campaign is led by the Canadian Alliance to End Homelessness (CAEH).

The Mission of the Canadian Alliance to End Homelessness is to prevent and end homelessness in Canada.
“Built for Zero Canada is an ambitious national change effort helping a core group of leading communities end chronic homelessness and veteran homelessness – a first step on the path to eliminating all homelessness in Canada.”

Work has been ongoing with housing and housing support providers, a range of community partners, and the Region of Durham to work towards ending chronic homelessness in Durham Region.
Coordinated Access and the By-Name List are key elements of a Built For Zero community.

Coordinated Access to Housing in Durham Region

Coordinated Access is a standardized way of connecting people experiencing homelessness to available resources. Coordinated Access assesses people’s housing-related needs, prioritizes them for resources, and links those in need to a range of services. Community Access Points are trained to identify and assess people who are homeless or at-risk of homelessness. Access Points use a common intake and assessment tool to assess the needs of individuals and families experiencing homelessness. Access Points are also able to provide referrals to the By-Name List.

The By-Name List is a real-time list of all people experiencing homelessness. It allows communities to know every person experiencing homelessness by name, understand their unique needs, and prioritize them for the most appropriate and available housing resource. Individuals and families can be added to the By-Name List through intake and assessment at a Community Access Point that are listed below.

Durham achieved an 11/11 on our BNL Scorecard in June 2020. This means that Durham has implemented the steps needed to effectively operate our By-Name List. The next step is to track our data for three months, from July to October, to ensure it is reliable and accurate.

After three months, Built for Zero will set Durham’s baseline for chronic homelessness. We will then start tracking monthly trends against our baseline to measure progress towards ending chronic homelessness.

By-name List Eligibility and Access Points

Eligibility requirements for addition to the By-Name List include:

  • Experiencing homelessness for at least 14 days
  • Residing in Durham Region, or have a meaningful connection to Durham Region
  • Consent to participate
  • VI-SPDAT completed score

Ajax Community Centre
Durham Youth Services
Muslim Welfare Home
North House
Oshawa Mission United
Primary Care Outreach Program
The Refuge

A Coordinated Access Manual is being developed. Once completed we will look into creating a public version that can be shared with all the groups, community members, and on the Region of Durham website.

By-name List Referral Process

The By-Name List Referral Process Map outlines the process for agencies and Community Access Points who would like to refer an individual or family to the BNL. The Housing Provider By-Name List Process Map is for Housing Providers who have a vacancy and need to receive the top 3 names from the By-Name List.

We also have a new online form called the Durham Region By-Name List Vacancy Form. This is located on our website www.durham.ca/bnl under the first tab – “Homelessness Coordinated Access System & By-Name List”. If you are a Housing Provider and have a vacancy, please complete this form and the BNL Coordinator will follow-up with you and provide the top 3 names from the BNL. If you have any questions, please do not hesitate to contact Alyx Riddell at Alyxandra.Riddell@durham.ca.

Non-medical Face Masks


Dr. Robert Kyle, Durham Region Medical Officer of Health, has issued instructions to ensure the mandatory use of non-medical masks or face coverings in all commercial establishments, effective July 10.
This means that non-medical masks or face coverings are mandatory for all community members, with the exception of those who have health, respiratory and sensory issues; various disabilities; are unable to remove the mask without assistance; children under the age of two; or other valid reasons.

This guidance from the Region’s Medical Officer of Health provides clear direction to businesses and individuals, with respect to their obligations under the Emergency Management and Civil Protection Act. At this point, non-medical masks or face coverings will be required, while the provincial emergency orders remain in force.

As a result of this instruction, face coverings will be mandatory in commercial establishments, which includes, but is not limited to, retail and convenience stores; malls; enclosed farmers’ markets; and business offices open to the public.

This instruction also requires business owners to implement a policy for the use of non-medical masks or face coverings; and to use discretion, under that policy, to refuse entry when people are not wearing a face covering.

You do not need to wear a non-medical mask or face covering at home with your immediate family members; while eating on a restaurant patio; or in the workplace where other standards apply, such as the Occupational Health and Safety Act.

There is growing public health evidence that widespread use of non-medical masks or face coverings—when used with other public health recommendations—is effective in the fight against COVID-19. This includes physical distancing in public spaces, frequently washing your hands, and staying home when you are sick.

Carea CHC
Lindsay (289-355-8938)

Welcoming Streets is handing out non-medical cloth face masks that have been donated to the program through Frere du Nord. Approximately 300 have been given out to date.
Please contact Lindsay (289-355-8938) or the Welcoming Streets van if someone is in need.

Non-Medical Facemasks

Canada Sews is a grassroots group of people from across Canada who are sewing masks, surgical caps, headbands, and wet bags for frontline workers and people vulnerable to COVID-19.
In Durham, we have filled many requests to hospitals, senior homes and a few shelters.
I am sure though that there are some groups and vulnerable people who need masks and may not be able to access PPE.
Our masks etc, aren’t PPE, but they are well made and free.

Is there any way that you can get the word out to people within Durham Region? All they need to do is go to www.canadasews.ca and make their request.


In response to COVID-19, many people are wearing masks and standing six feet apart while in the community. This presents some new challenges for everyone, but especially people with hearing loss or communication problems.
Wearing masks can sometimes make communication more difficult, especially for people who have trouble speaking or hearing.

How Masks Can Make It Harder to Communicate

Masks muffle sound, making it more difficult to understand speech and some higher-pitched voices.
 Masks take away our ability to read lips and see facial expressions, which help us better understand what we’re hearing.
 Speaking with a mask can be hard for people with communication problems, like aphasia or voice problems.
 Masks can be uncomfortable for people who wear hearing aids or cochlear implants (see tips below).

Improving Communication with Alternatives to Standard Masks
Different types of masks and barriers can help people communicate more easily. Some examples are masks with clear panels, face shields made of clear plastic, and clear barriers like plexiglass.

Tips for Wearing Hearing Aids or Cochlear Implants with a Mask
 Secure your device with wig tape or other non-damaging material, like a cloth headband.
 Instead of looping the mask over your ears, use a button extender for the mask to attach it behind your head.
 Take your mask off in a safe place, then check your device to make sure it’s working.
Tips for Communicating While Wearing a Mask or Physical Distancing
 Make sure you have your communication partner’s attention.
 Face your partner directly, and make sure nothing is blocking your view.
 Talk a little louder.

Talk a little slower.
 Use your hands and your body language.
 Ask your partner if they understood you; if not, say it a different way or write it down.
 Move to a quiet place if you can.
 If you’re talking with someone new, ask if there’s anything you can do to make communication easier for both of you.
Face masks with a clear front panel are also available at


“Wearing a face mask is an important way to lessen the spread of the coronavirus that causes COVID-19. As the pandemic continues, more evidence shows the effectiveness of masks, and more places require people to wear them. Since masks are essential, it’s important to do whatever we can to overcome concerns about wearing them. Sometimes, for some people, wearing a mask can cause — or worsen — breakouts, rashes and other skin problems on the face.

Though so-called “maskne” (mask + acne) isn’t always related to acne, you might notice some facial breakouts as a possible side effect of mask use. Anna Chien, M.D., dermatologist in the Johns Hopkins Department of Dermatology, explains how you can care for facial skin problems while protecting yourself and others by wearing a mask”. https://www.hopkinsmedicine.org/health/conditions-and-diseases/coronavirus/coronavirus-tips-to-avoid-maskne-skin-irritation


Supports for Indigenous Peoples


In collaboration with
Kids Help Phone
Simply text “First Nations” “Metis” or “Inuit” to 68 68 68 (youth) or 741 741

Indigenous youth and adults now have the option of connecting with First Nations, Inuit and Métis crisis responders when available!
Simply text “First Nations” “Metis” or “Inuit” to 68 68 68 (youth) or 741 741 (adults) and individuals will be connected with a corresponding crisis responder if available.

Here’s an example of how this will work…
If a Métis young person would like to speak with a Métis crisis responder, they would text “Metis” to 68 68 68 and they will be transferred to a Métis crisis responder if one is available. If a Métis crisis responder is not available, they will be transferred to an Indigenous crisis responder from another nation. If no Indigenous crisis responders are available, the texter will be connected with a non-Indigenous crisis responder.

As more Indigenous people apply and advance through our comprehensive crisis responder training, more and more people will be able to connect with a crisis responder from their Indigenous group or Nation if they wish. If you would like to apply to be a crisis responder, please complete the application here and note that applications are only open to Indigenous individuals at this time.

A little background on this initiative…
After engaging with Inuit, First Nations and Métis youth in early 2020 (see the full report here) we learned how important it is for Indigenous youth to have the option to connect with Indigenous crisis responders. In response, we took action #6 of Finding Hope: Kids Help Phone’s Action Plan for Supporting First Nations, Inuit, and Métis Young People one step further to offer this choice.
In accordance with the guiding principles of Finding Hope, this initiative also takes a distinctions-based approach by recognizing the distinct needs of First Nations, Inuit and Métis people.

John Mattson to see if you qualify for this support:
Cell: 365-688-1113 or Office 905-723-0036 x

Aaniin, Boozhoo ……Greeting Brothers and Sisters,
Carea Community Health Centre wishes you and your families continued health & wellness during this pandemic and time of uncertainty. It is up to each of us to stay healthy, remain optimistic and be kind to ourselves and others. In response to COVID-19 and the fracturing to global economy and
social norms, we are very pleased to announce potential relief from the present circumstances that impact our financial stability and life as we know it.

An initiative available through Miziwe Biik Development Corporation* for those that identify as First Nations, Métis or Inuit may have available subsidy potential for you and your family affected by the COVID-19 Pandemic. Pending criteria, you may be eligible to access this support in such areas as shelter and rental/ housing subsidy, food and groceries, medical supplies/assistance, travel to appointments, home cleaning, emergency shelter. In some cases, you may be eligible to apply for assistance to recover expenses incurred as a result of the pandemic, loss of income and associated factors, retroactive to April 2020.

The following list are examples of situations where you may qualify (but not limited to):
• Financial hardship due to lack of employment: reduced hours, closures, layoffs etc.
• Landlord eviction resulting from loss of income and rental and/or creditor
insufficient funds
• Medical circumstances for you and/or other family members
• Caregiving and support (children and seniors) requiring at-home “can’t
work” scenarios
• Homelessness, couch surfing due to pandemic upset
• Unemployed/self-employed, can’t work due to nature of business and nocontact compliance
In community housing and supportive housing this funding could be used
toward the following initiatives:
• Housing allowance for in-situ tenants
• Food and supplies for households in quarantine and/or isolation
• Non-medical staffing requirements
• Protective equipment
• Food banks and grocery gift cards
• Community and outreach to support seniors in self-isolation
• Recruitment and coordination of volunteers
• Transportation to get to and from medical appointments
Please contact John Mattson to see if you qualify for this support:
Cell: 365-688-1113 or Office 905-723-0036 x

*Miziwe Biik Development Corporation (MBDC) The mission of MBDC is to serve as a vehicle for the economic advancement and self-sufficiency of the Aboriginal community in the Greater Toronto Area (GTA) through the creation of affordable housing and homeownership

Serving Durham Region
Our office hours are Monday – Friday 9am-4:30pm
Contact Information: 705-7471-0900 or Toll Free 1-800-663-2696 or you can visit
our website at http://www.niijki.com

Reason for Being:
Niijkiwendidaa Anishnabekwag Services Circle (NASC) is a not-for-profit organization dedicated to the development and delivery of healing services for Anishnaabekwewag and their families who have been abused, are being abused, or are at risk of being abused.

Healing work is conducted through the use of Traditional Anishnaabe Spirituality, blended with appropriate Western Modalities. Programs & Services:

All programs offer individual counselling and group support.
 Crisis and Long Term Counselling
 Child Witness to Violence Program
 Transitional Housing Support Program (THSP)
 Indigenous Youth in Transition Support Worker (IYIT)
 Indigenous Healthy Babies and Healthy Families Program (IHBHF)
Due to the COVID-19 pandemic and current province wide shut down all of our services are virtual and via phone.

Our office hours are Monday – Friday 9am-4:30pm
Contact Information: 705-7471-0900 or Toll Free 1-800-663-2696 or you can visit our website at http://www.niijki.com

What are we going to do this winter – 2020


A new infographic showing shelter options and ways to access shelter click here:

As a Built-for-Zero Community, Durham Region’s homelessness support system has been working collaboratively to develop housing-focused programming for the winter to support people who are living unsheltered.

Our goal is to move from providing shelter for people in the winter to engaging and supporting them through shelter opportunities that will lead to ongoing housing year round. The COVID-19 pandemic has reinforced the need for 24/7 shelter locations that provide the ability to isolate in place and are focused on helping people find housing. Every indoor location provided will have an increased emphasis both on infection prevention and control, and on help to obtain housing.

There are uncertainties about what our housing system capacity and needs will be as the winter and the second wave of COVID-19 progresses. We believe it will be important for our system to be adaptive and responsive to the needs in our community.

In addition to the programming described below:

-Both of the Community Hubs, in Ajax and Oshawa, have now been extended funding to operate until March 31, 2021, as well as the Durham Region Isolation and Recovery Program.

-CAREA has also been provided with funding for their Welcoming Streets program.


Hard copies of the Warming Locations brochure are now available and can be picked up at the Backdoor Mission – Bagot Street door, between 10 am and 3 pm Monday to Friday. They are intended to provide you with a resources for distribution to people you serve so that they have the essential Warming Locations information that they need.


The Cold Weather Response protocol starts November 15, 2020 and ends on April
1, 2021.

When temperatures are expected to drop below minus 15 degrees Celsius or minus 20 degrees with wind chill; or if severe winter conditions are anticipated during the next 24 to 36 hours, the Region puts in place its Cold Weather Response Protocol. When the Protocol is in place, homeless shelters can expand their capacity to accommodate more people. These expanded services may include increasing bed space by using cots, mats and hotel rooms, and staying open during the day.

Extreme Cold – Region of Durham provides more information about the Region of Durham Cold Weather response system and links to request addition to cold weather notifications.


Homeless shelters are continuing to use hotel spaces to maintain capacity while following physical distancing.

Homeless shelters in Durham Region are housing focused and will also help people look for housing.

Housing-Focused shelter programs usually have space available. To enquire about available space call:

Cornerstone: 905-433-0292

Muslim Welfare Home: 866-666-1115

Durham Youth Services: 905-239-9477

Updated Oct. 21st

Eligibility for the family shelter program through Cornerstone is expanded to accommodate couples. Eligibility is below:

-A couple with demonstrated co-residency (on the same OW/ODSP benefit unit for the last year or married/common law etc) who:

-Is a 55+senior couple

-Has a demonstrated extenuating situation in which one person is clearly required as a care giver in the relationship that would require being sheltered together.

– Is expecting a child.

Couples in the Emergency shelter program would be required to meet all the other requirements of the program.

OVERNIGHT STREET OUTREACH WARMING CENTRE PROGRAM New Life Community Centre – 33 Olive Ave. OshawaUpdated Oct. 21st

An overnight warming location will be at the New Life Community Centre and operated by First Light Foundation of Hope.

Beginning November 15th it will be open 7 nights a week from 10 pm to 6 am.
Guests will be physically distanced on yoga mats and will be offered light refreshments.

Capacity is 15 people. Admission will be on a first come first serve basis at 33 Olive Street. No prior registration is required for this location.
For information please contact info@foundationofhope.com

Warming Location/Drop In
454 Simcoe St. South
Updated Jan. 19th

Open 10:00 pm to 8:00 am, 7 days a week.
– Hot meals and drinks will be available between 7 pm and 10 pm
-Sleeping is not available, but indoor rest is, in keeping with current COVID-19 regulations.
– 20 people capacity at one time. Will rotate guests to ensure
everyone has a chance to come inside.
– One Way Ministries will be serving meals Wednesdays and Fridays

Most days DUO will be open but on occasion they do randomly close for an additional day or two due to limited volunteer roster.

Updated Oct. 21st

Starting Nov 1, 2020, CFOC-DOC (Christian Faith Outreach Centre-Doors of Compassion) will be expanding its drop-in centre to include a 20 bed low barrier housing-focused emergency shelter.

We are located in the downtown core of Ajax at 158 Harwood Ave. S. CFOC-DOC (partner agency for IOTC Camp Samac) can be accessed through screening at any two of the partnering community hubs located in Ajax and Oshawa.

The shelter will be open 24/7 and will accommodate up to 20 individuals 18 years or older. Guests will receive 3 meals, snacks, beverages, a bed and access to showers and laundry. As a housing focused shelter, guests will also have access to community supports such as OW and ODSP, house search assistance through community partners like The Salvation Army, crisis supports, ID replacement and spiritual care.

Ajax Hub Hours:

Ajax Community Centre:
Monday & Tuesday: 9am – 1pm
75 Centennial Road 905-427-8811
McLean Community Centre:
Friday: 9am – 11am
95 Magill Drive 905-428-7711

Oshawa Hub Hours:

Back Door Mission
Daily from 9am – 4pm
66 Simcoe Street South (Bagot Street entrance) 905-728-4664

For more information please contact:
doc@cfoc.ca or call 905.619.1109

Temporary Change effective November 2020 – meal support: CFOC-DOC is open Mon to Fri from 5pm – 7pm & Sat/Sun 12:00pm – 4pm for a bagged meal handout.

For the time being, we will not be admitting anyone who is not a guest here into the building at this time.


As new cases of COVID-19 have been showing an upwards trend, it is important to ensure there is capacity to provide space for people to be isolated either while waiting for test results or while recovering.

People who are suspected of having COVID-19 pending COVID-19 test results, or who are confirmed positive may be referred to the Durham Isolation and Recovery Program provided they meet the following admission criteria:

Residency: Must be a resident of Durham Region.

Age: Must be 16 years of age or older

Homelessness Status in the following physical living situations:

-Unsheltered – living on the streets or in places not intended for human habitation

-Emergency Shelters – staying in homeless shelters or warming centers


Patient must consent voluntarily to up to 14-day admission to the Isolation and Recovery Program. Patient must sign the consent before a referral can be made.

Independence: Must be capable of completing activities of daily living with minimal support or supervision and ambulatory (Note: may utilize assistive devices for ambulation). For access to the DRIP program please contact:

Updated Oct. 28th

Effective immediately, North House will be offering a temporary winter motel program. Due to the lack of emergency shelter in north Durham, North House will be offering a Motel Program for those living unsheltered or that are provisionally housed. In order to access the North House Motel Program, the individual in need must be referred by their worker as this program is not available to the general public.

The program can accommodate up to a maximum of a three-week stay for each client based on need. Funding for this program is limited and will end once funds have been exhausted. Should a family require access to the Motel Program, their worker should contact North House staff directly prior to sending the Motel Program Referral Form as the motel may not be able to accommodate a larger number of people. If the referral source has the ability to transport the client to the motel, they should do so once the client is approved. If a client is unable to find transportation to the motel, North House and referring agency will work together to find a solution.

Required forms (can be obtained by calling 289-640-1929 ext. 102):

  • Consent to Release Information
  • HIFIS Consent Form
  • Motel Program Referral Form
  • Motel Program Agreement
  • Motel Program Update Form (only for referral agencies offering housing support)

How to Access the Motel Program
Agencies without housing support services

  • Obtain Consent to Release Information and HIFIS Consent
  • Fill out Motel Program Referral Form
    Fax above documents to 905-852-4606
  • If approved, North House staff process a new client intake, fill out the Motel Program Agreement and place the client at the motel
  • Client becomes North House client to work toward housing

Agencies that provide housing support services

  • Obtain Consent to Release Information and HIFIS Consent
  • Fill out Motel Program Referral Form
  • Fax above documents to 905-852-4606
  • If approved, North House will connect with the referring caseworker to fill out a Motel Program Agreement with their client, then the individual will be placed into the motel
  • The client’s caseworker will be responsible to do daily check-ins while in the motel. Please ensure the client has access to food and monitor
  • for damages
  • The client’s caseworker must be working vigorously to find permanent housing as the motel program length of stay is limited
  • At least two days prior to the end of the week of their stay, the client’s caseworker must connect with North House to communicate if the client will be leaving the motel, or to make us aware if another week is required.
  • If another week is required, the referring agency must inform North House of their plan to house the individual prior to the end of their three-week stay maximum.
  • At the end of each week, including the last week, please fill out a Motel Program Update Form and fax to 905-852-4606

UPDATE: North House recently announced a Temporary Winter Motel Program. As referrals and questions are coming in, we recognize there has been some confusion around the program. To clarify, the Motel Program is for individuals that are already in north Durham who are unsheltered, or provisionally housed, meaning their living accommodations are sub-standard. For example, this could be an individual living in their vehicle, living in an abandoned space or in a trailer that lacks the basic necessities of life. This program is not meant to be a replacement for a shelter in the north but rather a way for those in north Durham to be sheltered on cold winter nights as there are no existing spaces in the north that would allow someone to safely stay out of the elements. North Durham has few motels so access to the program, or larger rooms for families, could be impeded due to lack of available space. Please note that unfortunately pets cannot be accommodated through the Motel Program as per the rules of the motel. If you should need the use of th program, please fill out the attached referral form and send it to jessicabarbuto@northhouse.ca


Every 2nd Friday
9:30 to 3:00 pm
St. Andrew’s Presbyterian Church
209 Cochrane St. Whitby

Nov 6th Christmas hampers registration STARTS
Nov 13th Christmas hampers registration
Nov 20th Christmas hampers registration
Nov 27nd Christmas hampers registration ENDS
Dec 4th
THURSDAY DECEMBER 10th – Christmas Hamper Pick up 9:30-3:00pm
Dec 11th
Dec 18th
Dec 25th CLOSED
Jan 1st
Jan 8th

See poster below:

St. Andrews Community
Outreach Program
209 Cochrane St. Whitby

Every Friday in November 9:30-3:00pm
Nov. 6th, 13th, 20th and 27th
Please come to the BACK DOOR
Winter clothing in adult, youth, children and infant sizes

No appointment necessary
**For more information please call 905-668-4022 or email: standrewswhitby@bellnet.ca
(With the support of the Caremongers groups of Oshawa and Whitby)

See poster below:

Youth Supports

82 Kings Crescent, Ajax
Shelter line 905-239-9477
Shelter cell for texting 289-980-7889
Oct. 20

Joanne’s House shelter remains open with a reduced capacity of 8 beds. The
shelter is open 24 hours a day, 7 days a week and is open to anyone between the ages of 16 and 24.
Youth are encouraged to contact the shelter for other options and support.
We can assist youth find an alternate place to stay instead of the shelter. We can work with youth and their families or caregivers to work on repairing
relationships and keep youth at home. DYS offers intensive case management and outreach support.

The following supports can be provided through intensive case management:
 Housing Support Financial Support  Employment Support  Mental
health and Addiction Services  Victim Services  Emergency Shelter Referral
 Legal Support  Counselling Services.

If you have any questions or would like to access these services, please connect with the Resident Support Coordinator Emily Lajeunesse at 905 391-8990 or emily.lajeunesse@durhamyouth.com
Shelter line 905-239-9477
Shelter cell for texting 289-980-7889
Address: 82 Kings Crescent, Ajax L1S 2M6

300 Court St, OshawaOct. 20

Beginning Tuesday, June 23rd:
• Serving youth aged 16-26 only,
• Monday to Friday breakfast and lunch will be served on our backyard patio.
• Closed on Saturday and Sunday.

Bathroom will remain open between 9:00am-2pm.
Shower will be available (only one shower stall available) while we are open.
Monday, Tuesday, Wednesday, Thursday, Friday
Breakfast and Lunch 9-2.
Shower 9-2
Washroom 9-3:30

Funding Opportunities

Call for Expressions of Interest (EOIs) for Homelessness Funding 2021/2022 Region of Durham

The Call for EOIs for homelessness funding beginning next fiscal year (2021/2022) is now live on durham.ca:
Call for Expressions of Interest: Working Together to End Homelessness in Durham

Public Health Ontario Funding Opportunity

At Public Health Ontario, we are leading a project called “Community
Opioid/Overdose Capacity Building” (COM-CAP). The COM-CAP project is
funded by Health Canada (Substance Use and Addiction Program) and focusses on supporting the work of organizations and networks responding to overdose in communities across Ontario.
We are pleased to announce the launch of a new funding opportunity to support community initiatives responding to opioids/overdose harms during the COVID-19 pandemic (up to $75,000 over two years). There is funding available for up to three community initiatives. These funds will support salaries and benefits, honoraria, materials, equipment, or other costs.
Who is eligible?
Organizations that are leading an opioid/overdose initiative in their
Key dates:
 Application deadline: December 2, 2020
 Anticipated notice of decision: week of January 4, 2020
 Anticipated start date for funding: week of January 4, 2020

How to apply:
Please contact substanceuse@oahpp.ca to receive the appropriate instructions and forms. The COM-CAP team is happy to answer any questions and provide additional support to complete the application.
We will hold a meeting to review and answer any questions regarding the
application process on November 18th 12:00 – 1:00pm (EST). Please register
using the link below:
For more information, please contact substanceuse@oahpp.ca

Funding to assist people who are QTBIPOC

Are you a QTBIPOC person in Durham Region looking for financial assistance due to the current pandemic? Including but not limited to:

  • Rent, Housing and Utilities
  • Food
  • Care and Support of Loved Ones
  • Gender Affirming Materials
  • Physical, Emotional and Spiritual Wellness

email rae@pflagdurhamregion.com.


Funding is available to improve accessibility and safety in your community spaces and workplaces
The Enabling Accessibility Fund has also launched a funding process under the EAF Youth Innovation Component, which is currently accepting applications until October 30, 2020. Let’s build a more accessible Canada!

If you would like to apply for funding or learn more about EAF funding opportunities underway, please visit the EAF funding webpage.
The EAF Roadmap may also help you in choosing the right accessibility project for your organization.

We encourage you to share this email with your network, partners and stakeholders so they may also benefit from this funding opportunity.

RESILIANT COMMUNITIES FUND – Ontario Trillium Foundation

The Ontario Trillium Foundation (OTF) will be redirecting $83 million from its Capital and Grow granting streams to support Ontario nonprofits through the Resilient Communities Fund. Its purpose is to support rebuilding the capacity of eligible non-profit organizations that have been impacted by COVID-19.

  • One intake deadline remains: December 2, 2020
  • Decisions will be made 3 months after the deadlines
  • Grants are for one year, starting from $5,000 to $150,000 for one (or more) of five activities:
  • Organizational capacity building/training for rebuilding (including research and development); mental
    health and wellness supports

* Prepare to develop new sources of funding and finance (including public-private partnerships and social finance)

* Adapt/reimagine programming (e.g., personal protective equipment, technology, volunteer supports)

* Procure equipment or renovate space (capital costs)

Create and/or adopt new approaches for organizations to work together to meet the needs of communities (e.g. professional development, knowledge and data sharing) Learn more about the fund: https://otf.ca/resilient-communities-fund?mc_cid=563da89ee5&mc_eid=3271505b0d


CDCD is pleased to announce the opportunity to learn more about
the Ontario Trillium Foundation’s newest Non-Profit grant: The
Resilient Communities Fund.

In September of 2020, the Ontario Trillium Foundation introduced
the Resilient Communities Fund as a means to support Non-Profit
and Charitable organizations across the Province of Ontario. OTF will be offering a second round of funding in 2020 to continue this
support. CDCD will host a virtual information session with OTF,
where organizations in the Region of Durham can learn more on
Friday November 6th, 2020 from 11:00am – 12:30pm.

Register Here

While a question period will be available during the event, you can
email your questions prior to the event to ngardner@cdcd.org
To learn more about the OTF Resilient Communities Fund, visit
http://www.otf.ca or the following link:

RCF Overview
Organization Financial Statement Requirements for RCF
Plan your application
PDF of the RCF Grant Application
PDF of the RCF Application Assessment Criteria
PDF of the RCF Financial Workbook Instructions


Notification was recently received from Service Canada that Durham Region is receiving an additional ~$2.1M in Reaching Home funding. This funding must be fully spent by March 31, 2021.

Please see the message below:
The Government of Canada has recently announced an additional $236.7 million through Reaching Home to help extend and expand the emergency response to the COVID-19 outbreak. This funding is in addition to the $157.5 million in funding announced in April 2020 to help communities address the immediate impacts of the pandemic.

Conference calls were hosted last week with Community Entities to share information on this funding. A commitment was made to communicate funding allocations as soon as possible. Funding allocations have since been confirmed and we are now able to inform you of the funding allocation for your community. The new incremental funding allocation under Canada’s COVID-19 Economic Response Plan to Support People Experiencing and At Risk of Homelessness is $2,184,411 This amount is intended to complement your current Reaching Home funding


Second round of the Emergency Community Support Fund (ECSF)
Government of Canada to rapidly create new affordable housing and support Canadians experiencing homelessness
Second round of the Emergency Community Support Fund (ECSF)

On October 5, 2020, the second round of the Emergency Community Support Fund will be available to community organizations.

In May 2020, the Government of Canada announced a $350 million Emergency Community Support Fund to support charities and non-profit organizations adapting frontline services to better serve vulnerable Canadians during this pandemic.

Community organizations may apply for funds through the Canadian Red Cross, Community Foundations of Canada or the United Way Centraide network until October 30, 2020. The right place to apply depends on the community organization’s type:

Non-profit organizations can apply to the Canadian Red Cross’ portal here.
Registered charities and other qualified organizations can apply to Community Foundations of Canada’s portal here or to their local United Way Centraide here

Thank you for your commitment to vulnerable people during this time.
Government of Canada to rapidly create new affordable housing and support Canadians experiencing homelessness

On September 21st, 2020, the Honourable Ahmed Hussen, Minister of Families, Children and Social Development and Minister Responsible for the Canada Mortgage and Housing Corporation (CMHC), announced a new Rapid Housing Initiative (RHI) to help address urgent housing needs of vulnerable Canadians by rapidly creating new affordable housing.

In addition to this substantial investment, the Government of Canada will provide $236.7 million through Reaching Home: Canada’s Homelessness Strategy to help extend and expand the emergency response to the COVID-19 outbreak. This new investment will enable communities to extend the emergency measures that have been successful in reducing the risk of potential outbreaks among people experiencing homelessness, as well as provide them the flexibility to deliver permanent housing solutions as well as prevention and diversion from homelessness.

United Way Durham Region is now accepting applications for the second round of the Emergency Community Support Fund to help charities and non-profit organizations serve and support vulnerable Canadians during the COVID-19 pandemic. This funding is part of the $350 million made available by the Government of Canada and first opened in May 2020. These funds continue to be administered by United Way Centraide Canada, Community Foundations of Canada and the Canadian Red Cross in communities from coast to coast to coast. We are proud to support this important investment by the Federal Government.

Applications for funding are being accepted from October 5 to October 30, 2020.

Organizations that provide direct services to vulnerable populations who are impacted by COVID-19 are encouraged to apply.

Your organization is eligible to receive funding if your organization has a charitable number, or is otherwise a qualified donee, and is providing support and services to meet immediate community needs related to the COVID-19.

This funding is intended to support frontline community service organizations providing services to support vulnerable Canadians, including low-income seniors, women, children and youth, persons with disabilities, members of the LGBTQ2S+ community, refugees, Indigenous peoples, members of racialized communities, and more.

Applications will be accepted starting October 5, 2020. We anticipate a high volume of requests and will be working to ensure that all requests are reviewed as quickly as possible. Please go to our website for more information and to apply. www.unitedwaydr.com

Please keep in mind when you are doing your budget, that the end date for the project is March 31st, 2021. We are asking you also keep in mind that we have limited funding and will be endeavoring to assist as many services as possible reaching a broad section of vulnerable people affected by COVI-19.
Please pass this information with your network. We appreciate your assistance to distribute this information far and wide.


The Ontario Government is supporting service men and women by modernizing the Soldiers’ Aid Commission to ensure its reach is extended to all Veterans regardless of when and where they served, as well as their families.

The Soldiers’ Aid Commission Act, 2020 will continue the corporation known as the Soldiers’ Aid Commission, and enable its mandate to administer a financial assistance program for eligible Veterans and eligible family members of Veterans who are residents of Ontario.
A new Regulation under the Soldiers’ Aid Commission Act, 2020:
 defines eligibility and operationalizes the financial assistance program administered by the Soldiers’ Aid Commission.
 describes who is eligible for Soldier’s Aid Commission financial assistance, how to apply and defines eligible expenses to a maximum of $2,000 over a 12-month period.

Amendments to a regulation under the Ontario Works Act and the Ontario Disability Support Program Act exempt financial assistance provided by the Soldiers’ Aid Commission as income and assets for social assistance purposes. The amendments ensure financial assistance provided to eligible individuals by the Soldiers’ Aid Commission will not negatively impact their eligibility for social assistance. The Regulation allows Veterans and their eligible family members to receive financial assistance from the Soldier’s Commission that is fully exempt from Ontario Disability Support Program and Ontario Works.

Overdose Prevention Line


Grenfell Ministries Overdose Prevention Line (O.P.L) is a number you can call if you are about to use drugs and are located in Ontario.

This is a peer development initiative, and your call will be answered without judgment. You will be asked for your code (which is comprised of the first 2 letters of your first name, the first 2 letters of your last name, and the last two digits of your date of birth), your location and a few questions in relation to anonymous data collection, no personal data that can be used to identify you will be collected or stored.

The operator will stay with you on the phone line while you use drugs, in the event that they receive no response after administration of narcotics the operator will call 911 and alert them to a possible overdose at the location
you had given.

The Line is now open 24/7

You can call us if you are about to use drugs or if you are in need of harm reduction supplies or assistance with at home detoxing.
For more information :