COVID-19 Victims of Violence, Assault or Abuse

Bethesda House, The Denise House, Herizon House, Y’s Wish:April 24th, 2020

During the course of the COVID-19 pandemic, the essential services of the four “Violence Against Women” (VAW) shelters in Durham Region are open to support women with and without children who are experiencing violence and abuse. We manage our bed counts and capacity issues daily and the availability of beds can change frequently. We do not want the fear that a bed might not be available to stop a woman from reaching out to us for the specialized support we can provide.

Our trained and experienced counselors are there to take their calls 24/7, helping them identify their options and resources.

Women can reach us at…
The Denise House
905-728-7311 or 1 – 800 -263 – 3725
905 576 2997 or 1 – 888 – 576 – 2997
Herizon House
905-426-1064 or 1 – 866 – 437 – 4066
Bethesda House
905-623-6045 or 1 – 800 – 338 – 3397

Durham Rape Crisis Centre Crisis Line: 905 668 9200Oct. 20

Our counselling services are for women and women-identified survivors of sexual violence who are 16 years of age and older. Currently we are intaking new clients and offering individual and group counselling on phone or secure video. (Clients can also begin intake but defer if they prefer to wait for in-person counselling sessions.)

Our Intake Worker, is Michaela and she can be reached at 905 444 9672 ext: 25 or (the best way) her e-mail is Our current wait time for individual counselling is 3 – 4 months, however once clients begin intake they can join groups (currently we have a meditation, yoga, youth survivors, and survivors circle all via zoom.) These services are between 9 – 5, Monday –Friday.

Our crisis and support line is for any survivor of sexual violence aged 16 or older. It operates 24/7 and staffed by trained volunteers. The number is 905 668 9200.

Our email address is also available at for general information or information about public education.

Victim Services of Durham RegionKira McDonald at
Hailey Collins at 905.925.7202
Oct 20

Victim Services of Durham Region (VSDR) is supporting individuals and families victimized by gender- based violence. Clients will be supported by VSDR and connected to appropriate community partners which could include, Income Support, Housing Services, and Shelter Outreach Workers.

Victim Services of Durham Region is no longer accepting new clients into our Hotel Program (Safe Accommodation Program). All clients who are currently supported in hotels through the program will remain in the program until their pre-determined check-out date, and then supported in finding longer term housing. The program will conclude at the end of July 2020.

For emergency accommodation needs 24/7 please contact one of Durham’s VAW shelters.

Victim Services of Durham Region continues to support clients in accessing emotional support, connecting clients to services, and VQRP+ resources. Please call us at 905-721-4226.

The Eligibility Criteria for Accessing this Program Includes:
•Client (inclusive of client and children) is a victim of gender-based violence
with a current threat for their safety in their current place of residence
•Client would be appropriate to refer to a shelter if available
•Client is a Durham Region resident
•Clients do NOT need prior connections with Income Support, DRPS, etc. to
access this funding

To Access this Program:
Calls for general Victim Services support can be made to our mainline at 905-721-4226

Durham Region domestic Violence/Sexual Assault Care Centre To reach the office 905 576-8711 ext. 33286….Mon-Fri, 0700-1500
To reach emergency services Please go directly to the Emergency Department at LHO
To reach counselling services
905 576-8711 ext.32328….Mon-Fr-, 0900-1700
Oct 20

Acute care medical services for victims of sexual assault and domestic
violence. Including examination, treatment, evidence collection, documentation, referrals and follow –up. Services are available 24/7 staffed
by on call nurses through the Emergency Department at the Lakeridge Health Oshawa site (LHO). Availability of services have not changed during Covid-19.
We also offer trauma counselling for victims over 18 years of age who present within a year of the assault. Counselling is currently being done via a phone call.

To reach the office 905 576-8711 ext. 33286….Mon-Fri, 0700-1500
To reach emergency services Please go directly to the Emergency Department at LHO
To reach counselling services
905 576-8711 ext.32328….Mon-Fr-, 0900-1700

Victim/Witness Assistance Program Oct 20

During the COVID 19 pandemic, we have continued to offer services to Victims/Witnesses of crime, however, our offices are currently closed to walk in clients. In order to access services, please call into our office at 905-743-2790 and leave a message. To expedite service, please state the victim’s name, the name of the accused person and clearly state a number the victim can be reached at. A worker will then reach out as soon as possible, normally within one business day. All of our services are free of charge.
The Victim/Witness Assistance Program provides information, assistance and support to victims and witnesses of crime to increase their understanding of, and participation in, the criminal court process. This service is offered in cases where charges are laid and the matter is still before the Court.

Services are provided on a priority basis to the most vulnerable victims and
witnesses of violent crime, such as domestic violence, child abuse, sexual
assault, homicide and hate crime. Families of traffic fatality victims are also
eligible. Services begin once police have laid charges and continue until the
court case is over.
Victim/Witness Assistance Program services include:
 Crisis intervention
 Emotional support
 Case specific information (court dates, bail conditions)
 Court preparation and orientation information
 Needs assessment
 Referrals to community agencies.
For more information, please refer to the Victim/Witness Assistance Program brochure.

DRIVEN905-432-7233Oct 20

DRIVEN is open every Monday, excluding statutory holidays, from 8:30am 4:30 pm.

DRIVEN operates under a hub model of service, providing wrap around support to any individual that identifies as female and has been affected by any form of gender-based violence. During COVID-19, we are still available to provide phone support on Mondays. Our phone number is 905-432-7233.

Our email is It’s important to note that our phone and email are not monitored Tues-Fri.

DRIVEN provides a number of supports including housing, counselling, safety planning, connection to legal support, connection to financial support, connection to settlement and newcomer support, connection to employment support, and many other supports through our on-site and off-site partners.

Consolidated Violence Against Women (VAW) Emergency ResponseOct. 20

A full list of violence against women resources available during the COVID 19 crisis is available at Violence Prevention Coordinating Council of Durham.

Luke’s PlaceOct. 20