COVID-19 Services and Street Outreach


June 19th, 2020

Aids Committee of Durham Region
ACDR programs are being held remotely as much as possible while social distancing is in effect. For program information or to request a virtual sexual health workshop for your organization or youth group, email to be directed to the coordinator you

For support services such as food bank and health system navigation for people living with HIV and their families, please email We will get back to you as soon as possible.

For more information on ACDR, please Check:
ACDR’s volunteer department is currently receiving applications for student
placements for fall 2020 and later.

Our volunteer opportunities will increase as it becomes safe to do so. Contact
The Back Door Mission
66 Simcoe St. S Oshawa

MISSION UNITED is open at the Backdoor Mission. The Backdoor Mission is open daily from 9:00 am to 7:00 pm.

Washrooms will be open all day until 7:00 pm. Other programming (below)
will run from 10 am – 3 pm Monday to Friday.

All visitors will be screened for COVID-19 testing and linked with assessments and isolation locations if necessary. Visitors will have access to several
• Take-out Hot Lunch Program (10 am – 1pm), and food Basket
• Crisis Support and Safe Sleep
• Health Clinic for primary care and psychiatric support
• Withdrawal Management & Harm Reduction
• Housing Navigation & Supplies (Housing, Find a Bed, Outdoor Supplies)
•Registration for the IOTC program at Camp Samac from 9 am to 7 pm daily. Transportation is provided.
•Footcare is now available Friday mornings from 10:00 am to noon.
Bowmanville Older Adults Association (BOAA)
For Older Adult Support
Facility Closed
Emergency Contact number for resource or assistance calls

Offering online and teleconference programming.
Canadian Hearing Services
Phone: 1-866-518-0000 ext 4080; 289-355-8695 (cell)
Anyone needing help trouble-shooting their hearing aids or
assistive devices, or general support with hearing loss struggles can connect with a counsellor through a variety of means.

Phone, email and virtual (video) appointments are all available.
Phone: 1-866-518-0000 ext 4080;
289-355-8695 (cell)

Up-to-date information on programs and services are available on the CHS website:

Phone tips sheets are also available to service providers as there is so much phone communication happening right now, which can be challenging for those with hearing loss.
Canadian Mental Health Association -Durham
The building is open Monday to Friday 9-noon and 1-3pm. We are screening all visitors and directing at-risk individuals to be tested for COVID-19. All visitors are required to wear a cloth face mask which are provided at the
screening station.
We continue to accept and triage referrals from all sources.

We are providing virtual case management and support services as per the direction of the Ministry of Health. The purpose of this type of service is to support physical distancing and minimizing contact with COVID19. We
continue to provide high-quality care while ensuring the safety of our clients and caregivers, front-line providers, and our community.
We are providing medical appointments with our Nurse Practitioner Led
Clinic (NPLC)
for any members of the vulnerable community who does not have access to a primary care provider. The clinic can be reached at 1- 844-436-8760.

Our Nurse Practitioner led clinic is providing medical supports to Mission
United (Simcoe Street United Church – 66 Simcoe Street South, Oshawa) a collaboration amongst existing service providers who work with the
unsheltered population in Oshawa to provide essential low-barrier services in
one accessible location, delivered by trusted providers during the COVID-10
More details here

Our onsite Bond Street Pharmacy is open Monday to Friday 9-noon and 1-3pm
Two psychiatrists are available for consults via our NPLC and a third psychiatrist is following ACT clients

We have indicated our availability to assist with maintaining RAAM services
while LHO staff are reassigned.

CMHA Durham’s Recovery College has gone online! There is a new course
catalogue and information about how to join Google Classroom on our website. These include online courses in wellness planning and coping
with fatigue.

New Courses will be launched every Tuesday that will offer supports to individuals during this Pandemic. Anyone can sign up for free.


Please DO NOT visit any of our sites if you do not have an existing appointment.
Call us toll free at
1-877-227-3217 and we will do our best to help you!

Clients, please be advised you will be screened by staff via telephone prior to your appointment as well as when you arrive on-site. 
Our Oshawa, Ajax and Pickering sites remain open but have reduced hours for in-person appointment times.

Please call for an appointment BEFORE you come as we are not taking drop-ins at this time.  Appointment hours and site hours can be found here.

We will continue to provide non-urgent medical appointments and primary care, mental health support (including counselling), community outreach and more. 

We will be utilizing a variety of virtual methods including; Ontario Telemedicine Network (OTN), virtual platforms and/or telephone where appropriate. Please contact us so we can determine the best way to help you.

Stay tuned! We will be offering new programs and services on virtual platforms in the very near future.
Check our social media @Careachc and website for updates
Community Development Council Durham (CDCD) CDCD is currently available through phone and email only. The agency is closed to the community at this time.
The Housing Stability Program and LEAP are accepting applications as normal. Please note that due to other services having limited or restricted hours, there may be some additional time needed to verify eligibility.

For Housing Stability Information Click Here:
Durham Youth Services-Joanne’s House
Remains open but currently the shelter is at capacity. Youth are encouraged to contact the shelter for other options and support if they are struggling.
DYS has now implemented an outreach program for the summer months.

The goal of this program is to provide youth aged 16-24 in the Durham Region support services wherever they may be. We will be working with clients
individually to provide intensive case management in order to help our youth
succeed. DYS will be working with the In and Out of The Cold (IOTC) program located at Camp Samac in Oshawa and the Ajax Hub located at the Ajax Community Centre, to provide these services at their locations. We will be on
site at both locations throughout the week, however if available, DYS outreach worker will be able to go where needed through the day in order to support youth needs. The following supports can be provided through
intensive case management:
•Housing Support
•Financial Support
•Employment Support
•Mental health and Addiction Services
•Victim Services
•Emergency Shelter Referral
•Legal Support
•Counselling Services.
If you have any questions or would like to access these services, please connect with Outreach Worker Kristin Beck at 905-239-9477 (shelter line);905-391-8990 (cell); or
John Howard Society

Please call:
Bowmanville: 289-927-2419
Oshawa: 905-926-7929
Whitby: 905-926-8073
Project X-Change Outreach is delivering harm reduction supplies to individuals in the community with adjusted hours of 6-11pm – Clients can
text or call outreach at
(905) 440-5410.
Harm Reduction Services are being offered at all of the JHS offices.
New Hours (Updated May 22nd) are:
Oshawa – Monday- Friday
8 am – Noon and from
1 pm – 4 pm.

Whitby – Monday and Thursday 10am-noon

Bowmanville – Monday and Thursday 1-4pm

Evening Harm Outreach continues 6pm – 11pm by phone.
All hours and phone numbers are posted at all offices.

Other Programs Clients will continue to be supported via phone and email.

Resource rooms are not open to the public but staff are available by phone to assist clients with
•Housing search, eviction prevention, landlord mediation, advocacy
•Forms and applications such as housing stability funds, OESP, rental applications, Canadian birth certificates •Referrals to community resources

Please call:
Bowmanville: 289-927-2419
Oshawa: 905-926-7929
Whitby: 905-926-8073
Lakeridge Health, Mental Health and Pinewood Centre
Outpatient mental health services, Pinewood Centre and Child Youth and Family Program services are provided virtually, through telephone and Microsoft Teams.
•New clients are being admitted into all outpatient services.
Reminder of our new centralized access line for community mental
health and Pinewood Centre: 905-721-4747.

•Rapid Access Addiction Medicine (RAAM) is re-opening for in-person new client assessments on May 7 2020 at the 300 Centre Street location.

Appointments only. Please call 905-721-4747 ext 37226 to leave
a message and calls to returned same day. Follow up remains virtual.

•A COVID-19 Mental Health and Addictions service is being launched in the near future.
Pinewood Centre
905-721-4747 ext. 31208 or toll free 1-888-881-8878
Pinewood’s 24/7 crisis line for substance use:
905-721-4747 ext. 31208 or toll free 1-888-881-8878
Pregnancy Help Centre Durham
Support for pregnant women and children up to the age of four years.
Emergency needs: diapers, wipes, baby food, formula and pregnancy tests.

Limited quantities, no proof of income required.

For more information please call 905-720-3252.
The Salvation Army
45 King St. Oshawa
⁕NOTE May 18th Salvation Army 45 King Street will be closed.

The Salvation Army Oshawa Community & Family Services is still in operation but with reduced programming.
All counselling sessions are now being done via zoom conferencing or by phone

All group programs are on hold for the time being.
Victim Services of Durham RegionVictim Services is providing support by phone and is not meeting with clients in

Supports through VQRP+ program are still being applied for electronically and contactless pick up is being facilitated for those eligible for supports in this.

Outreach Teams

June 19th, 2020

Carea -Welcoming Streets
Welcoming Streets is responding to some business calls, depending on the situation

Call or text Adam
289-285-3741 (Harm Reduction and Hep C info) or
Lindsay 289-355-8938 (Welcoming Streets).

Outreach is being provided as of now according to the schedule below. People can access harm reduction supplies, naloxone, basic essentials,
and light refreshments.
We can also aid with referrals and support.

Monday to Thursday
Harm Reduction and Hep C is outside Gate 3:16 Monday to Thursday from
11:30 to 12:30

Monday to Friday:
Welcoming Streets is parked out front of Back Door Mission from 11:30-12:30

Monday to Friday:
Welcoming Streets, and Harm Reduction and Hep C are at Memorial Park on Metcalfe Street from 2:00-3:00

Monday to Friday: between 1:00 and 1:45 we are driving through the downtown Oshawa core to check on the downtown businesses and any individuals that are seeking assistance

Welcoming Streets is responding to some business calls, depending on the
Call or text Adam 289-385-3741 or Sara 289-927-5059 (Harm Reduction Supplies and Hep C info), or Lindsay 289-355-8938 (Welcoming Streets)

We are also driving around in the van and offering services as necessary.
Look for the dark blue van with Carea labelling and flag us down!
Community Development Council Durham (CDCD) 
Please contact 905-686-2661
ext 227 for support
Outreach Services for Ajax/Pickering continue through phone and email.
Please contact 905-686-2661 ext 227 for support.
Voicemails will be returned within 1-2 business days.

Outreach will be attending the Ajax Hygiene HUB on:
Mondays from 9 to about 2 pm.
Wednesdays from 12 – 5 pm.
Friday all day
We are available to meet with clients from the Ajax/Pickering area who attend the HUB, to provide housing supports.
Cornerstone Street OutreachStaff are in the office and offering limited services by appointment only, through their Case Manager.
Staff are located at the accessible door entrance, when individuals do come by. We are screening individuals and asking them to wash hands before entering building.
John Howard Society Outreach

Clients can text or call outreach at (905) 440-5410.  
Project X-Change Outreach is delivering harm reduction supplies to individuals in the community with adjusted hours of 6-11pm – Clients can text or call outreach at (905) 440-5410.

Evening Harm Outreach continues 6pm – 11pm by phone.
All hours and phone numbers are posted at all offices

Outreach presence at community agencies, Women’s drop-in program, and kit-making groups have been temporarily suspended until further notice.
Primary Care Outreach TeamPCOP continues to provide Outreach
Monday to Friday
Salvation Army Street Ministry – OshawaOur Street Ministry is still ongoing on Metcalfe Street at Memorial park on Tuesday evening from 6pm-7pm.