COVID-19 Mental Health Supports


Distress Center Durham 1-800-452-0688 or 905-430-2522
Durham Mental Health Services 1-800-742-1890
Kids Help Phone 1-800-668-6868
Pinewood’s 24/7 crisis line for substance use:
905-721-4747 ext. 31208 or toll free 1-888-881-8878


PRIDE line
1 (855) 87-PRIDE (77433)
•Mental Health/Distress Support for LGBTQ community
•Open 6 pm to 10 pm

Durham Mental Health Services

April 23rd, 2020

Effective today, DMHS Announces Virtual Client Support through our Crisis Services and Peer Support Programs

As an essential health service, DMHS has responded to the pandemic by adapting to keep our staff and our clients safe, while continuing to serve the community.

Today we are pleased to announce that we have now enhanced our service options by offering virtual client support through our Crisis Services and Peer Support programs.

Durham Mental Health Services Programs
Crisis Services
(Crisis Access Linkage Line) at
905-666-0483 or toll-free
Updated May 7th

To Request a Virtual Visit from Crisis Services
DMHS’ Crisis Services now offers Virtual Visits using videoconferencing technology. It’s a way for us to continue providing effective, accessible and immediate mental health support to Durham Region.

To access this service, please call our C.A.L.L.
(Crisis Access Linkage Line) at 905-666-0483 or toll-free 1-800-742-1890

Crisis staff will set up the videoconference with you when you call. This service is now offered daily – seven days a week – from 7:00am to 11:00pm.

Peer or 905-666-0483Updated May 7th

Virtual Groups Offered by Peer Support
DMHS’ Peer Support program offers a wide variety of free psychoeducational and wellness-based group programming. We have now moved these groups online, and joining is easy.

To register or for more information, please email or call 905-666-0483.

Mindfulness Practice Group
Mondays 2:30-3:30 and Thursdays 2:30-3:30.
4 week introduction program For those who experience symptoms of stress, anxiety, depression, intrusive thoughts and/or chronic pain. Mindfulness assists in cultivating self-awareness and intentional action.

Managing Emotions
Wednesdays and Fridays 11:30-12:30 or 1-2. Starting May 6th 6 Week Group for those looking to manage emotions and learn calming techniques, effective communication strategies, and learn to maintain boundaries.

Wellness Social Group
Mondays 11:30-12:30 and Wednesdays 2:30-3:30
Participants will have the opportunity to explore several topics of wellness and recovery tools, and look at ways to cope during physical distancing through information sharing and discussion

For more information or to register, contact: or 905-666-0483

Family or 905-666-0483Updated May 7th

The Family Support Program offers individual support, family peer support group and family empowerment workshop Community and self referrals are welcome
Family Support Group
Tuesdays 6:30-8:30
Family Empowerment Group
Wednesdays 6:30-8:30

For more information or to register, contact: or 905-666-0483

Wellness Recovery Action Plan (WRAP) or 905-666-0483Updated May 7th

8 Week Group on Tuesdays and Thursdays Starting May 26th 11:30 -12:30

For more information or to register, contact: or 905-666-0483

Lakeridge Health, Mental Health and Pinewood Centre

May 13th

•Outpatient mental health services, Pinewood Centre and Child Youth and Family Program services are provided virtually, through telephone and Microsoft Teams.
•New clients are being admitted into all outpatient services.
Reminder of our new centralized access line for community mental health and Pinewood Centre: 905-721-4747.
•Rapid Access Addiction Medicine (RAAM) is re-opening for in-person new client assessments on May 7 2020 at the 300 Centre Street location. Appointments only. Please call 905-721-4747 ext 37226 to leave a message and calls to returned same day. Follow up remains virtual.

The new Lakeridge Health COVID-19 Mental Health & Addictions (MH&A) Clinic is a phone-based support and counselling service. It is designed to help callers recognize and respond to the effects of COVID-19 on their mental health and substance use concerns. The Virtual COVID-19 MH&A Clinic will also help callers with health alternatives, such as coping strategies, mindfulness exercises and anxiety management skills related to substance use, gaming/gambling and mental health issues that are often associated with stress and isolation.

To access the Clinic, individuals may call 905-440-7534, Toll-Free 1-833-392 7363, internally, extension 37534.
The Clinic is staffed Monday to Friday 9:00 a.m. to 4:00 p.m.


Ontario Shores – Health Care Worker Assist Service (HCWAssist)Ontario Shores’ Central Intake at 1.877.767.9642, calling
crisis at 1.800.263.2679 or visit
Updated May 4th

HCWAssist will provide virtual, rapid access to services for all health care workers, to provide skills that enhance resilience and reduce symptom burden, delivered over a 4-6 week period. An Intake Clinician will assess the individual’s needs and offer a plan of care utilizing a variety of services which may include system navigation, crisis planning or brief therapy intervention. The clinic is open to any health care worker over the age of 18 who meets the criteria for service.

Health care workers can self-refer or refer through their Primary Care Practitioner to Ontario Shores’ Central Intake at 1.877.767.9642, calling crisis at 1.800.263.2679 or visit for more information.

This is a guided self-help program for adults and youth aged 15 and over using workbooks with online videos and phone coaching support. To access, visit for more information or ask your primary care provider for a referral.

Big White Wall
This is a free online mental health support network for Ontarians 16+. Connect with others and share how you’re feeling. Whether facing daily challenges or major events, help is available. Learn new ways to take on life’s challenges. For more information or to access, visit

Helplines/Online Supports

24-hour helplines
Durham Mental Health Services
Kids Help Phone
Distress Centre Durham
Kids Help Phone
24/7 virtual support service offering professional counselling, information and referrals as well as volunteer-led, text-based support to young people in both English and French at 1-800-668-6868.
Crisis Text Line
To access: text 741741 and type Front Line in the message box
This is an extension of the Kids Help Phone for people of all ages to
provide 24/7 support by text. It provides a targeted support for frontline workers. You will be connected with a trained crisis counsellor on a secure platform that is confidential and anonymous. To access: text
741741 and type Front Line in the message box
For assistance in accessing other mental health and addictions services in Ontario for those over 18, contact ConnexOntario, Ontario’s mental health, addictions
and problem gambling help line at 1-866-531-2600.
Good2Talk is a free, confidential mental health support service
providing professional counselling and information and referrals for mental health, addictions and well-being to postsecondary students in Ontario, 24/7/365. Learn more at
Addictions Counselling
12-Step Recovery Meetings

To respond to the growing need for community and support during this time, below are the details on 12-step recovery meetings for all addictions:
Every Tuesday at 12:30 pm EST 
Every Thursday at 12:30 pm EST

Sunday evening at 7 pm EST
Click this link to join the meeting:
Please share this group and this zoom link to those in need of a home group during this time.

Addiction Counselling
(Canadian Addiction Counsellors Certification

This website is offering free unlimited addiction counselling via instant messaging and or video chat.



Updated May 12th, 2020

Mental Health Supports
COPE is a community mental health service offering emotional support to adults aged 16 and older, with emotional and/or mental health concerns. COPE accepts referrals from a wide variety of community sources. Selfreferrals are welcome. Once a referral is processed, an assessment is completed to determine service initiation. There is no fee for COPE services.

During this current COVID-19 situation this essential service is being offered online and by telephone. The Downloadable Referral Form is available here
on the CCD website at
Questions about this service can be directed to the local CCD office – see

Food Security
Community Food Box: $30.00 (subsidies are available). “Community to Table” Food Box. In response to the public health crisis, Community Care Durham is partnering with local businesses to offer a weekly food box containing kitchen essentials, much of which are locally made or grown.

The Community Food Box contains essential groceries for healthy living and may contain eggs, dairy, breads, baked goods, pasta, soups, beverages, paper products, fruits and vegetables.
Local business partners will vary weekly and we will continue to partner with local business to bring you a truly “community” experience.

Order Monday with free delivery to your door on Friday. (Credit card or preauthorized payments only) To order please call 1-888-255-6688.

Adult Day Programs
With the suspension of the in-person Adult Day Programs, CCD has created
the CCD Virtual Social Club. Staff from the ADP programs are offering up a daily dose of activities and good clean fun. People are invited to visit daily to access a variety of word games, exercise links, videos and educational links for ADP clients and their families to enjoy. All are welcome. See

Self Care

Here are 2 opportunities to practice mindfulness – both are facilitated by experts. They can be used by to staff; colleagues, clients/families, and anyone else that comes to mind.
These are also being posted on Ontario Tech’s website.
1) Opportunity to join in weekly mindfulness practice groups through ZOOM – you can join with or without video

Tuesday evening – 7 pm:
Monday evenings:

2) Free daily mindfulness practice with a group, led by world renowned experts – you sign up – here is the link

Once you’ve signed up, you will receive an email confirmation.