COVID-19 Transit Updates

Durham Region Transit

On Monday, August 24, we are launching Phase A of our service plan and
introducing a new transit network designed to meet current and projected
customer demand, from early morning to late night. Residents of and visitors to Durham Region will have access to public transit no matter where they live, work or are travelling to within the region.
We’re taking an innovative approach to delivering transit service with this
forthcoming service change, providing increased frequency, availability, and ensuring maximum flexibility for customers.

Durham Region Transit Update June 18
Wear a mask: protect yourself and each other.

Please note that effective Thursday, July 2, fare collection will resume on all routes.


The safety and well-being of our customers and staff is paramount. To reflect expected ridership levels, additional service modifications are in effect until further notice.
As the economy reopens, Durham Region Transit is committed to providing reliable, sustainable public transit to those who need it.
Further to the recommendation on May 20 from the Province’s Chief Medical Officer of Health (Ministry of Health), all patrons of Ontario transit agencies are encouraged to wear a face covering at all times during their travels, particularly in situations where physical distancing is not possible.


DRT currently has a maximum bus load capacity protocol in place to facilitate physical distancing measures onboard; as an added preventative measure, to help ensure the safety of fellow passengers, and instil trust and confidence for our customers, we encourage you to keep a face covering or mask with you when taking public transit. Please continue practising frequent hand washing and physical distancing, and respect onboard protocols and signage.

From the Durham Region Health Department: How to keep safe while using your non-medical face mask or face covering
To ensure the continued safety of our operators by respecting physical distancing directives, no fares will be collected until further notice.


Operational policies to support our COVID-19 response
•Good news! Our Customer Service Centre and point of sale at 110 Westney Rd. S. is now open, with regular operating hours in place. We’re open and available to help Monday to Friday 07:00 to 19:00 and Saturdays and Sundays 11:30 to 16:00. Customers will notice the installation of plexiglass
and floor markings to encourage physical distancing. There will be hand sanitizer available for customer use, and only one customer permitted in the foyer at a time. Please continue to respect posted signage to keep everyone safe.
Many DRT points of sale are not yet reopened for customers; please visit our Where to Buy page to see an updated list of open POS. This list will be updated daily.

•Please note the On Demand/Specialized Services booking agents are available from 08:00 to 16:30 seven days a week.

•Please board and exit buses using the rear doors only. Bus loads are limited to support physical distancing practices.


•Effective Thursday, July 2, fare collection will resume on all routes, requiring boarding through the front doors and exiting through the rear doors to ensure one-way passenger flow and to eliminate bunching at the front doors: more information.

•Customers who travel scheduled DRT service must do so without the
assistance of an operator to ensure the continued well-being and safety of
our operators.


•Customers who require wheelchair and scooter securement will be
accommodated through Specialized Services to support physical
distancing between our operators and customers. If you do not require
securement support from the operator please continue to ride per usual.


•Seats located within the mobility device area must remain in the upward
position and cannot be used for seating at this time.


• Customers using On Demand and Specialized Services must book trips via
phone and complete a verbal pre-screen with the DRT booking agent.
Please call 1-866-247-0055 to book your trip.


• Customers may see some DRT operators wearing homemade masks while
on duty. This is a personal choice by the individual. Following the
recommendation of the Province’s Chief Medical Officer and Durham
Region’s Medical Officer of Health, wearing a non-medical mask (such as a
homemade cloth mask) is an additional measure to protect others in our
community.


•An enhanced bus cleaning process is in effect to ensure thorough, daily
disinfecting with Health Canada approved cleaning/disinfecting products.
The products we source are safe for daily use by all staff. The disinfecting
measures include wiping down all hard surface touch points, including
stanchions, stop request buttons, doors and the driver’s area; the
exteriors of our vehicles are also cleaned daily.

Update Effective June 8
On Monday, June 8, Durham Region Transit (DRT) will be implementing additional service changes to reflect ridership levels and continue supporting the physical distancing directives from the Durham Region Health Department and provincial and federal governments. These modifications will be in effect until further notice.

The changes will more closely match capacity to ridership levels, with most routes operating on a Sunday schedule with the following enhancements:
•Additional weekday trips or increased service on routes 101, 112, 120, 216, 217, 223, 302, 305, 308, 401, 402, 403, 405, 410, PULSE 900 Highway 2, 910, 915, 916 and 950.
• Additional weekend trips on routes 401, 402 and PULSE 900 Highway 2 and 915.
A small number of routes (11) will be temporarily suspended due to
low ridership. There are no service changes to DRT’s Specialized Services or On Demand.

Further to the recommendation on May 20 from the Province’s Chief
Medical Officer of Health
, all patrons of Ontario transit agencies are
encouraged to wear a face covering at all times during their
travels, particularly in situations where physical distancing is not
possible.

DRT currently has a maximum bus load capacity protocol in place to
facilitate physical distancing measures onboard; as an added
preventative measure, to help ensure the safety of fellow passengers,
and instil trust and confidence for our customers, we encourage
customers to keep a face covering or mask with them when taking
public transit.


To ensure the continued safety of our operators by respecting physical
distancing directives, no fares will be collected until further notice.

More information about the operational modifications currently in place
to support the COVID-19 response, including updated Individual Route
Maps for the June 8 service change, visit durhamregiontransit.com/COVID-19 or contact Customer Service seven days a week, via phone (1-866-247-0055) or online (using the Customer Comment form).

Free Presto Cards

To help transition customers to contactless fare payment in advance of the July 2 resumption of fare collection, Durham Region Transit (DRT) will be offering free PRESTO cards for a limited time.


Starting June 24th, DRT is distributing 2,500 PRESTO cards at no cost through the following point of sale locations:
•DRT’s Customer Service Centre at 110 Westney Rd. S. Ajax
•Pickering Town Centre Guest Services at 1355 Kingston Rd. Pickering
•Oshawa Centre Guest Services at 419 King St. W. Oshawa
The free PRESTO cards will be available on a first come, first served basis,
while supplies last, with a limit of one card per individual or two cards per
family. Additional cards can be purchased at the regular rate of $6 each.
Children ages 12 and under can continue to ride DRT for free and do not need a PRESTO card. DRT, with the support of PRESTO, is also working with Durham Social Services to make an additional 1,600 cards pre-loaded with $14.00 available through various non-profit community agencies, such as Feed the Need and its network of 62 organizations across Durham Region, to ensure those who rely on transit will be able to save money by using a PRESTO card when fare collection recommences.


Visit the Durham Region Transit website, durhamregiontransit.com, to learn more about fare collection resumption, 2020 fare rates, top-up and ticket exchange information, as well as a number of fare incentives that will be returning, effective July 2.