COVID-19 Income Security

Updated Oct. 28th

The ID Clinic is available on a first come, first serve basis on Tuesdays between 9:30AM and noon.
This is a free service available to individuals on financial assistance or no source of income, and in need of government issued identification (birth certificate).

You must have a guarantor, and complete paperwork prior to arrival. Paperwork can be picked up in person at any Carea location, or
can be emailed.

COVID-19 screening will take place prior to entry. You will be
supplied with a mask and physical distancing will apply.


74 Simcoe St. S.
Unit #101
Oshawa, ON
L1H 4G6

See completion information below:

Income Security Updated Oct. 21st

The moratorium on evictions was lifted as of late July. This means that the tenant eviction process is able to move ahead now. The Advocacy Centre for Tenants Ontario website at has several Tip Sheets for tenants about their rights and responsibilities.

If you are worried about paying a utility bill, contact your utility company for information about relief and other options. All utility companies that provide service in Durham Region have created COVID-19 assistance and flexibility programs to support residents.

Hydro and water disconnects are suspended until further notice.
· All eviction orders are suspended until further notice.
·  The personal income tax deadline has been extended to June 1st.

Community tax clinics: In person community tax clinics are postponed at this time, but there are some options for drop off and virtual filing available. You can get more information here.

Ontario Health CardOct. 20

The Ontario government has extended validation periods for Ontario Health Cards. Anyone with an expiring or expired health card will continue to have access to insured health services.

The Ontario government is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage and will cover the cost of COVID-19 services for any uninsured people who do not meet the criteria for OHIP coverage.

Service CanadaOct. 20

Service Canada Centres are gradually re-opening some locations for key services such as Employment Insurance, Canada Pension Plan and Old Age Security, Social Insurance Numbers and Passports for critical travel.

Check to see if your local office is open. Due to physical distancing, space is limited. Please make a request for an appointment by filling out the service request form . A Service Canada officer will call you back within 2 business days.

At Service Canada Centres you will be greeted by a Commissionaire and required to respect physical distancing measures. Non-medical face coverings are strongly encouraged and hand sanitizer will be available. Client access to computers, telephones, and photocopiers are not available at this time.

Canadians will still be able to access their benefits. The best way to apply remains online at:

Service OntarioOct. 20

To help ensure your safety and the safety of others, we urge Ontarians not to visit a ServiceOntario centre unless completely necessary.

Please consider:
•completing your transactions online (if available)
•staying home if you are sick

Please note that some ServiceOntario centres are operating with
reduced hours, please check the times for your location.
Whitby at 590 Rossland Road East. 905-665-4007 (800-267-8097)
Whitby 1615 Dundas St. East 905-240-4255
Oshawa at 333 King St. West 1-800-267-8097
Oshawa 200 John St. 905-436-7463
Ajax 509 Bayly St. East 905-683-6300

Canada Recovery Benefit
Oct. 20

CERB has been replaced by Employment Insurance (EI) or the Canada Recovery Benefit (CRB) for people who do not qualify for EI. Access to the CRB applications became on-line effective October 12th

Anyone who applied for and received CERB through the CRA will need to apply anew for EI, if they qualify.
Please refer to the CLEO (Community Legal Education Ontario) links below for more complete information about benefits during the COVID-19 pandemic.

Employment Law:
Who qualifies for the Canada Recovery Benefit (CRB) and how do
I apply?

Who qualifies for the Canada Recovery Sickness Benefit (CRSB)
and how do I apply?

Who qualifies for the Canada Recovery Caregiver Benefit (CRCB)
and how do I apply?

I’m a Personal Support Worker (PSW), do I get a pay raise?
New Benefit Charts:
Learn about new EI rules during COVID-19.
Learn about new benefits for people who don’t qualify for EI

Personal Income TaxUpdated Oct. 21st

Personal Income Tax: Payment of some federal benefits and credits will stop in Oct 2020 for those who have not yet filed 2019 tax returns. GIS payments will stop after December 2020 for those seniors who have not yet filed 2019 taxes. Free tax filing through both virtual and drop off clinics, is available in for low income residents. Please see the list here.

Ontario WorksJan. 25th

All Income and Employment Support offices are currently closed to the public, which includes the Employment Resource Centre located in the Midtown Mall. Ontario Works clients can continue to contact their caseworker for supports as all staff are currently teleworking.

Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, reloadable payment card or cheque. To apply for Ontario Works or Emergency Assistance through Ontario Works please call the application centre at 1-877-678-6333

Applications for Ontario Works financial assistance will continue online and through the Application Centre which is available Monday to Friday from 8am to 4pm.

The telephone application will take approximately one hour to complete.
*Local calls: 905-428-8982
*Toll-free: 1-877-678-6333
*Bell Relay: 1-800-855-0511

Cheque pick up dates for Ontario Works clients with NO FIXED ADDRESS


Cheques and reloadable payment cards for clients with No Fixed Address will be available for pick up the following dates and locations. Clients without proper identification to have their cheques cashed by the bank will need to get them stamped by Ontario Works staff at time of cheque pickup.

AJAX Ontario Works Office: 140 Commercial Ave, Ajax
o The office will NOT BE OPEN for cheque pick up. Ajax clients are
required to go the Whitby office.

OSHAWA Ontario Works Office: C1A-200 John St., Oshawa
o Friday January 29th between the hours of 11:00 a.m. and 2:00 p.m.
o Monday February 1st between the hours of 11:00 a.m. and 2:00 p.m.

WHITBY Ontario Works Office: Rossland Road E, Whitby – Garden Street entrance
o Friday January 29th between the hours of 11:00 a.m. and 2:00 p.m.
o Monday February 1st between the hours of 11:00 a.m. and 2:00 p.m.

Clients will be expected to present valid ID (Driver’s license, passport, Birth
Certificate, Ontario photo ID, etc.)

Ontario Disability Support Program (ODSP)Oct. 20

Effective August 4, ODSP office hours are now 8:30 am to 5 p.m. Monday to Friday. For everyone’s health and well-being, please
continue to avoid going to an ODSP office unless asked to do so.

Phone will be answered 9am-4:45pm Clients are encouraged to connect
with their caseworker through email (if possible) at

Did you know you can access information about your case, report income, and change your address online?
Register now at

Key information for clients

You will continue to receive your monthly ODSP payment. If you usually
pick up payments from your ODSP office, you should contact the office for instructions.
You do not need to drop off an income report in person. You may use the MyBenefits online service, mail, email, or call the office. Payments will not be suspended if the report is late.
Payments for Special Diet Allowance, Mandatory Special Necessities or other recurring benefits expiring will be extended and a new form is not

If you need a new benefit such as eyeglasses, repairs to a wheelchair, or other assistance, contact your ODSP office. If you can’t get in to see a healthcare practitioner, we will help you complete the relevant form.

Emergency benefit

ODSP clients who have additional expenses related to the COVID-19 outbreak and who don’t receive Canada Emergency Response Benefit (CERB) income (with some exceptions) are eligible for monthly
payments of $100 for a single person or $200 for a family until July 2020.

Families with a youth under 18 receiving the CERB or a family member in full-time school attendance receiving the CERB may still be eligible for the benefit. If you received this benefit in March or April and meet the eligibility criteria, you will automatically receive the benefit in May, June and July. For new requests, please email or call 1-888-444-2412 with your
name, member ID and your additional expenses.

Applying for ODSP and medical reviews

The ministry is still processing ODSP applications. We can send the application package directly to an applicant’s healthcare practitioner to help avoid in-person visits.

If you have an ODSP application package or medical review package that is due soon but you can’t submit it to the Disability Adjudication Unit by the deadline, we will accept late packages during the COVID-19 emergency period.
Please disregard any letters you may receive about the deadline for your ODSP application package, medical review package, or internal review request during this time. We will re-assess the situation at a later date and inform you of any changes.
Call the Disability Adjudication Unit at 1-888-256-6758 if you have any

Appeals and reviews

If you disagree with a decision and want to ask for an internal review, the timeline for asking is suspended during the emergency period. If you disagree with a decision and want to appeal it, you can appeal to the
Social Benefits Tribunal (SBT) after seeking internal review. You must still request an internal review to appeal.
For questions about an SBT appeal, contact the SBT at 1-800-753-3895 (toll free), 1-800-855-0511 (TTY), or visit
Treatment of the Canada Emergency Response Benefit (CERB) For all ODSP applicants and recipients, CERB payments are treated like employment income. The first $200, and 50 per cent of each additional dollar received, is exempt.

If you are receiving the CERB, you should report this income. You can do
this using phone, fax, mail, secure email or the general ODSP office email address.
If you become financially ineligible for OSDP income support while receiving the CERB, you will not lose access to health benefits. You will remain on social assistance, at a nominal amount, to ensure continued access to benefits and case management supports.
Please do not contact ODSP to apply for the CERB.

For information on eligibility for CERB or to apply visit: Canada Emergency Response Benefit
Additional resources
 Receiving payments by cheque? Consider switching to direct bank deposit (DBD) payment or a reloadable payment card (RPC). Contact your ODSP office to ask about this.
 Want to know more about your ODSP payment or benefits? Visit or use the Interactive Voice
Response (IVR) system.
Contact your ODSP office for help getting
set up.
 Want more information about the provincial response to COVID-19? Visit


Local offices are to process their own requests by completing the
Emergency Benefit Request form and forwarding daily for processing.
Clients are still to contact there local ODSP office directly to apply for
the ODSP Emergency Benefit.
Clients can request this by leaving a voice mail at 905-440-1030 ext 1031
or calling their caseworker directly.

Oct. 20

On September 28, Durham Region Transit is launching new services, including On Demand in areas where bus routes continue to experience low ridership. For more information on the new transit network and help
to plan your trip, please visit or call 1-866-247-0055.

Please note that Specialized Transit and On Demand trips may be served by a DRT taxi partner and are not equipped for PRESTO payments. In these cases Ontario Works and Ontario Disability Support Program clients using PRESTO through the Transit Assistance Program (TAP) must show their PRESTO card and proof of assistance. Acceptable verification of proof of assistance includes a paper copy of the client’s Statement of Assistance or their active MyBenefits social assistance status (see image below) either on their mobile device or as a print out with their PRESTO card when boarding.

Showing proof of assistance is not required when boarding DRT buses or other PRESTO equipped vehicles as part of your trip. Simply tap your PRESTO card when boarding.
Acceptable proof of assistance examples