Other Supports

Information about COVID-19


We’re helping to get the word out to support vulnerable and marginalized individuals in our communities. The Region of Durham has compiled a listing of available resources. This website is being updated regularly and reflects our understanding of resources that are available at this time. Here is the link: Durham.ca

Get the most up-to-date information about COVID-19 in Durham Region at durham.ca/NovelCoronavirus or call Durham Region Health Department at 1-800-841-2729. Impacts related to Regional programs and services can be found at durham.ca/ServiceChanges.

Chalmers Durham Launching in December, 2020

Chalmers Durham Launching in December, 2020
Finding local resources is about to get a whole lot easier, faster and friendlier…right at your fingertips! Register to our webinar to learn more.

We would like to welcome you to Chalmers, a web-app created by Ample Labs and supported by 211 Ontario, United Way Durham Region, Community Development Council Durham, and the Government of Canada’s Emergency Community Support Fund.

This web-app is an artificial intelligence-powered friendly chatbot named “Chalmers” that can be used on any desktop or mobile device.

Click here for a preview of Chalmers: https://www.youtube.com/watch?v=5Qsnf5M6dYQ&t=2s

Launch and Learn Webinar December 1st, 2020 12pm-1pm
Click here to register: https://register.gotowebinar.com/register/6383800106146427151

To learn more: https://www.cdcd.org/chalmers-durham/

CARE MONGERS COVID19 RESPONSE PHONE LINE Pickering, Ajax, Whitby (includes Brooklin) and Oshawa1-888-573-0982

If you need help or are isolated during the COVID-19 outbreak, volunteers throughout Durham Region are ready to help you get what you need.
When you call, it asks you to let them know where you’re calling from so they can connect you with a volunteer in the area. If a volunteer doesn’t answer, you’re asked to leave a detailed message about what you need. From there, you’ll be connected to someone who can help.


Christmas Hampers

These are agencies to direct people to for Christmas hamper help (food, clothing, toys, gifts etc.):
Register with St. Andrew’s Community Foodbank in Whitby 905-668-4022 *serves ANYONE from any location in Durham Region

  1. Register with Simcoe Hall Settlement House 905-728-7525 * serves Oshawa residents
  2. Register with CAREA community Health Center * serves anyone who is currently a client (any program) or registered with one of their food banks.
  3. Register with Salvation Army * should register with the Salvation Army in their areas (i.e. Whitby, Bowmanville, Oshawa etc…)\
  4. Register with South Side Worship Center 905-428-1985 *serves Ajax/Pickering residents. Clients can only register with one agency for any program. Lists are cross referenced. It’s the client’s choice where they participate.
Canadian Hearing ServicesPhone: 1-866-518-0000 ext 4080; 289-355-8695 (cell)
Email: amcintosh@chs.ca

Anyone needing help trouble-shooting their hearing aids or assistive devices, or general support with hearing loss struggles can connect with a counsellor through a variety of means.
Phone, email and virtual (video) appointments are all available.
Phone: 1-866-518-0000 ext 4080; 289-355-8695 (cell)
Email: amcintosh@chs.ca
Up-to-date information on programs and services are available on the CHS website: www.chs.ca
Phone tips sheets are also available to service providers as there is so much phone communication happening right now, which can be challenging for those with hearing loss.

Virtual Hearing Help Classes – Free
Individual 1:1 support
Length: 4 weeks, 1-2 hours/week
Format: Webex (Video)
Everything you want to know about hearing loss and communication
Classes provide information on:
• Hearing Health
• Communication with family and friends
• Coping with the impact of hearing loss
• Coping with difficult listening situations
• Coping during COVID-19 (masks, communication, other challenges)

Contact Anna McIntosh for more information: amcintosh@chs.ca 289-355-8695

Virtual Doctors Appointments (through Ontario Telemedicine Network)https://cover.health/#how-it-works

This resource will enable a video call with a physician. You sign up for a doctor’s appointment and they call you later in the day. People using this service will need to be able to receive a follow-up call. It is funded through OHIP.

Pregnancy Help Centre Durham 905-720-3252

Support for pregnant women and children up to the age of four years. Emergency needs: diapers, wipes, baby food, formula and pregnancy tests.

Limited quantities, no proof of income required.
For more information please call 905-720-3252.


Messages left after business hours, will be picked up by the agency responsible to answer the calls on that day.
Messages left during the weekend will be picked up by CCD

(wallet size)

New Crisis Cards are available for pick-up at the Backdoor Mission/Mission United – Bagot Street Entrance between 10:00 am and 3:00 pm weekdays.