COVID-19 Phone and Online Supports

April 28th, 2020

Durham Region COVID-19
Community Support Line

Community support agencies have come together to provide support to the Durham Region community during COVID-19 Pandemic.

Residents at-risk can access support services by calling the number 1-888-332-3133

Get the help you need:
•Grocery and pharmacy delivery
•Meals on wheels
•Transportation Services
•Dementia support services
•Telephone Safety Checks

Region of Durham – link to more community resources
We’re helping to get the word out to support vulnerable and marginalized individuals in our communities. The Region of Durham has compiled a listing of available resources. This website is being updated regularly and reflects our understanding of resources that are available at this time.  Here is the link:
Care Mongers COVID-19 Response Phone Line
Pickering, Ajax, Whitby and Oshawa
If you need help or are isolated during the COVID-19 outbreak, volunteers throughout Durham Region are ready to help you get what you need.When you call, it asks you to let them know where you’re calling from so they can connect you with a volunteer in the area.

If a volunteer doesn’t answer, you’re asked to leave a detailed message about what you need.From there, you’ll be connected to someone who can help.
Information about
Get the most up-to-date information about COVID-19 in Durham Region
at or call Durham Region Health
Department at 1-800-841-2729.

Impacts related to Regional programs and services can be found at
24-hour helplines
Durham Mental Health Services
Kids Help Phone
Distress Centre Durham
24 Hour On-Line Mental
Health Support
“Being Resilient During Coronavirus”

The Big White Wall is an anonymous community where: members can support each other; access 24 hours a day, 365 days a year; Trained practitioners are available 24/7 to keep the community safe;
Self-assessments & recommended resources; Creative tools to help
express how you are feeling;
Wide range of self-guided courses to do
at your own pace
Virtual doctor appointments (through Ontario Telemedicine Network)This resource will enable a video call with a physician. You sign up for a doctor’s appointment and they call you later in the day.  People using this service will need to be able to receive a follow-up call.  It is funded through OHIP.
12-Step Recovery MeetingsTo respond to the growing need for community and support during this time, below are the details on 12-step recovery meetings for all addictions:
Every Tuesday at 12:30 pm EST 
Every Thursday at 12:30 pm EST

Sunday evening at 7 pm EST
Click this link to join the meeting:
Please share this group and this zoom link to those in need of a home group during this time.
Addiction Counselling
(Canadian Addiction Counsellors Certification
This website is offering free unlimited addiction counselling via instant messaging and or video chat.


This service is all free, and no limitations.

Self Care

Here are 2 opportunities to practice mindfulness – both are facilitated by experts. They can be used by to staff; colleagues, clients/families, and anyone else that comes to mind.
These are also being posted on Ontario Tech’s website.
1) Opportunity to join in weekly mindfulness practice groups through ZOOM – you can join with or without video

Tuesday evening – 7 pm:
Monday evenings:

2) Free daily mindfulness practice with a group, led by world renowned experts – you sign up – here is the link

Once you’ve signed up, you will receive an email confirmation.

Library Updates and Resources

May 22nd 2020

Ajax Public LibraryThe Ajax Public Library is still here for you! Our doors may be closed but you can still get help with your questions and explore a world of resources:

No library card? Click HERE for easy, online registration.

Get Live Chat, Online and Telephone Assistance from an APL Librarian! Do you have questions about downloading a title, navigating our website or looking for recommendations for something to read, watch or listen? Need help completing an online government form?

APL Librarians are ready to walk you through all of your
questions including community resources, forms and online collection suggestions.
Mondays: 8:30 am-8:30pm; Tuesday – Saturday: 8:30am – 4:30pm:
o Send Questions HERE .
o Call at 289-943-5001
o Chat Live:

For service updates including virtual programs and curbside pickup, check or subscribe to the Library’s eNewsletter:
Oshawa Public LibrariesOur online chat function is now available Monday-Friday 9-8 and Saturday/Sunday 9-5 for the public looking for support with library resources or access to community information.
Go to for more info.

Thanks to you and all the community providers for the amazing work you are doing to support vulnerable populations during this difficult time. There
seems to be some good news with Covid cases lessening but we still have a long road to go